Preferred Management Solutions (PMS) Ltd - Hebburn

SimonC

I’m a writing this review on behalf of my partner I fitted a brand new sink vanity unit and electric tap for her nail salon all it needed was the cold water feed and waste connecting to the existing ones in the wall I had work so I could not finish the job so she contacted a company called Repairz to get a plumber to do the work. £170 later someone from this company came as she needed it ready for customers so the plumber turned up sat around on his phone for over a hour and told her she needed a new sink and tap and left my partner is Asian and her English is not the best so I feel she was taken advantage of she was told no refund has he attended this is criminal he should not of accepted the job if he is not capable of carrying it out the next evening after work I went to screw fix told them what need done and they sorted me the parts and did the rest myself in under a hour what a joke scam company’s avoid them at all costs the pictures are to show what needed to be done the electric tap and tile work was already installed when the plumber came just the pipe work and connecting needed doing.

Jodie Wilson

Had a boiler fitted by Preferred Management Solutions . Liam kept me up to date the whole time . The guys ( Dean & his team ) that fitted the boiler were extremely helpful & efficient. I had to call the out hours number on Sunday . I was told to call them back Monday morning . To my surprise Liam contacted me on the Monday morning as he been advised that I had called . I’ve also had contact with Dean outside of his working hours to see if he could talk me through it . Something needs replacing . He is contacting the office on my behalf. Excellent service . Thank you ?

Dee

Went to "Go Assist" because I needed plumber for an emergency, paid them £129 for emergency service. Eventually go a message from Preferred Management Solutions to say they would be out between 7pm -11pm. Then had a phone call to say they couldn't come but would come today. Engineer came this morning and told me I needed a new macerator he would contact Preferred Management to give the quote and get permission, I would then have to pay them the amount and he would be back this afternoon. Several calls later I was finally given a quote of £884 , but was then told the engineer hadn't got the part and there was no guarantee he would be able to come back today. Total waste of time. Already paid Go Assist £129. This job was an emergency and 24 hours later I have got nowhere. Have cancelled Preferred Management Solutions and have another plumber who can do the job today. My husband has had a major stroke so we need the down stairs loo repaired urgently.
Go Assist and Preferred Management are a waste of space and a total waste of money. All I got from them was very high blood pressure!

Philip Proudfoot

If you're reading this and you're with Utility Wearhouse or any other company that subcontracts to preferred management, cancel your policy now and don't make the same mistakes myself and others have made.

I have had no hot water for 7-weeks. They Ended up forcing me to have a power flush, for £480 which made zero difference, and then re-opening a claim, another £60. Meanwhile I’ve been variously promised “compensation” ranging from 40 to 25. Absolutely useless and the first engineer actually made the problem worse.

If they had simply told me they couldn't repair the boiler I would have bought a new one. They have cost me a fortune. They are cowboys and scammers.

Caryn Thomas

I have to say I was worried when I saw the reviews as we had an electrician booked by our company to install an electrical oven. He turned out to be very polite and courteous. Did a great job, checking everything was working and safe before leaving. It would seem that the negative reviews are all about boilers or plumbing but in fairness this guy was lovely.

gemma clarke

Im insured with policy expert and my boiler broke on a Monday night, PMS were instructed by insurance to handle the claim. even though its 24 hours service I didn’t get a call all night about a engineer visit, they had to wait until the morning (not a 24 hr service). Wasn’t really an issue for me but After reading reviews on here i was really worried about what to expect. Spoke to them the following day, couldn’t get an engineer until the Thursday. I discussed with them that this wasn’t suitable and they managed to source an engineer that day who was very helpful and got my boiler back working.

So not great on the ‘24hr’ commitment, but for communication and helpfulness i think ive had a much better experience than other reviewer

Craig Wooller

Writing from a subcontractor perspective these guys have been good with a constant flow of work and most are really good with regards to ringing and dealing with things.

PAYMENT wise they are horrendous I have 3 invoices that are now over 40 days late, they keep telling me they will get it sorted but still waiting.

I will leave it a few more days but after that I will have no choice but to instruct debt recovery.

Samuel Coppard

Boiler service cancelled 4 times in a row - with no explanation each time. Unreliable, expensive and generally not a good company - don't use