Whittlesey Insurance Services Ltd - Peterborough

Address: 12 Queen St, Whittlesey, Peterborough PE7 1AY.
Phone: 01733208117.
Website: whittleseyinsurance.com
Specialties: Insurance broker, Car and Motor Insurance Agency.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 11 reviews on Google My Business.
Average opinion: 3.3/5.

📌 Location of Whittlesey Insurance Services Ltd

☎️01733208117

⏰ Open Hours of Whittlesey Insurance Services Ltd

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–12 pm
Sunday: Closed

Introduction to Whittlesey Insurance Services Ltd

Whittlesey Insurance Services Ltd, located at 12 Queen St, Whittlesey, Peterborough PE7 1AY, is a reputable insurance broker with a rich history in the industry. Established in the heart of Whittlesey, this company has been providing exceptional insurance solutions for over three decades, catering to a wide range of needs, including car and motor insurance.

Overview of Services and Specialties

At Whittlesey Insurance Services Ltd, the focus is on delivering personalized insurance solutions to meet the unique requirements of each client. Their specialties include being an insurance broker and a car and motor insurance agency. The company understands the complexities of the insurance market and strives to find the most suitable policies for their customers.

Accessibility and Other Points of Interest

In addition to their exceptional services, Whittlesey Insurance Services Ltd also boasts a wheelchair-accessible car park, ensuring that their facilities are inclusive and accessible to all. This attention to accessibility is a testament to their commitment to providing a comfortable and accommodating environment for their clients.

Client Reviews and Average Opinion

With a total of 11 reviews on Google My Business, Whittlesey Insurance Services Ltd has garnered an average opinion rating of 3.3/5. While some reviews express satisfaction with the company's long-standing service and personalized attention, others mention room for improvement in terms of communication and efficiency. Despite the mixed reviews, it is evident that Whittlesey Insurance Services Ltd has maintained a strong presence in the community, serving generations of clients.

Testimonial

One client, a long-time customer of the company, shares their positive experience: "I have been using Whittlesey Insurance Services Ltd for 30 years, starting with motorhome insurance and later transitioning to landlord insurance. The staff, especially Caroline and Michael, always recognize my voice when I call, showcasing their exceptional customer service. They have consistently provided great service and have always been able to find the answers I need."

Final Recommendation

👍 Reviews of Whittlesey Insurance Services Ltd

Whittlesey Insurance Services Ltd - Peterborough

Sue P.

1/5

Been a loyal customer for many years.
Have recently sold my vehicle and asked Whittlesey to cancel my insurance policy.
3 phone calls and 2 emails and they are still taking money from my account!
Communication with this company is impossible.
Small claims court is my next stop.

David L.

5/5

Been using this place for 30± years started with motorhome insurance and have been dealing with my landlord insurance for most of the time. Caroline and Micheal recognise my voice when I call. Great service always come up with the answers.

Simon B.

1/5

Tried ringing, no answer. Tried website, nothing loads, tried googling them, there is no details about them or opening hours, and their website doesn't even appear in the results which shows it hasn't worked in a very long time as Google no longer index it!
I'm a customer and it's impossible to get hold of them.

Neil D.

5/5

Phoned up for insurance and got a good deal, one happy customer

Htp1uk W.

5/5

have held insurance for a trike with Whittlesey for about 10 years now, staff are all friendly and efficient and prices are competitive if not the cheapest would highly recommend

MC C.

1/5

Company that needs reporting to FCA and Finacial Ombudsman Services.

Jo D.

5/5

I've just rang them no bother. And they reply to my emails. I have several policies with them.

Mark H.

1/5

Well where to begin.

Having been a loyal and satisfied customer for 7 years my ageing motor home was coming to the end of its serviceable life . I was contemplating a new one but compelled in February to insure the old one (which was inevitably headed for the scrap yard) for another year in order to have the requisite insurance cover to get the tax disc to alleviate a fine . You know the score

So I call Whittlesey to clarify the terms surrounding cancellation and am advised 'as long as you cancel within 90 days of inception not a problem'

Well TRUST ME it was problem .

I called 6 weeks later to 'cancel' having procured a new motor home and all appeared well

Umpteen calls later (over a 6 week period) I am being given the distinct 'runaround' and eventually end up talking to a 'Michael Payne' who tells me quite categorically that he 'doesn't care' that I am disgruntled and extremely unhappy with regard to his 'attitude' in our discussion about the refund to which I had already ascertained I was perfectly entitled

After 2 months I receive today (12-06-14) a refund cheque for a paltry £49.45 against a premium paid of £275. So I have been ripped off to the tune of £225 for a mere 6 weeks cover.

Whittlesey Insurance terms and conditions state that they are entitled to a service fee of up to £75 in the event of premature cancellation. I wouldn't have had a problem with that but when my wife queried it she was told in the most arrogant manner possible by Mr Payne to go read the 'terms and conditions' of her policy ... (see above)

Our advice would be to avoid this company like the PLAGUE

Their after sales service is SIMPLY APPALLING !!!