Oakleafe Claims Midlands - Stoke-on-Trent

Alex G.

After experiencing a fire at our premises, which was not our fault, I sought the expertise of a loss assessor and chose Oakleafe Claims on recommendation.

James and Paul were instrumental from the start. Despite the case being more straightforward initially, it evolved into a complex, drawn-out battle due to continuous delays and unsatisfactory offers from our insurance company. James efficiently handled our claims for lost equipment and stock, securing a fair settlement swiftly. Following this, Paul took over the business interruption claim, navigating through its complexities with remarkable dedication and perseverance. It took 2.5 years, but thanks to Paul’s relentless efforts, we achieved a just resolution.

I am immensely thankful to both for their steadfast support and professional diligence throughout this trying period. They ensured the insurance company met its obligations, and for that, I could not be more grateful. A heartfelt thanks to Oakleafe Claims, particularly James and Paul, for not wavering in this lengthy process.

R

I wanted to take a moment to say thank you for the outstanding service I received from Oakleafe during my claim. James was exceptionally professional and kept me informed throughout the process at all times. This made a significant difference in what could have been a very stressful experience.James dedication to achieving the best outcome for me was evident every step of the way.
Thank you James and Oakleafe for your exceptional support. I would recommend your services to others in need.

Tomasz T.

I recently had the opportunity to work with James Christie on processing an insurance claim. Overall, my experience was very positive, and I would like to highlight several aspects of his professionalism and openness.
James demonstrated a high level of professionalism throughout the entire process. He handled the claim promptly, ensuring that all paperwork was accurate and submitted on time. His communication was clear and concise, making it easy to understand each step of the process. Additionally, James proved to be very reliable, consistently following through on his commitments and keeping me updated on the progress.
James was very transparent about the status of my claim and any potential issues that arose. He was honest about the challenges and delays, providing clear explanations and setting realistic expectations. His responsiveness was commendable; he replied to my inquiries promptly and provided thorough answers to my questions. Furthermore, James was always willing to listen to my concerns and feedback, which made me feel valued as a client. He proactively addressed any problems, demonstrating excellent problem-solving skills.
Based on my experience, I highly recommend James Christie for his outstanding professionalism and openness. His dedication to providing excellent service made the claim process smooth and stress-free.

Amber C.

Came back from holiday with my family to find my home completely flooded. I was overwhelmed and contacted Oakleafe. James handled my claim and with their expert help, I could carry on with my daily life knowing that my claim was in their hands. Their service was exceptional; I wholeheartedly recommend Oakleafe to everyone in my community, as well as to my friends and family. It's definitely a 5-star service.

Phil B.

Oakleafe have been excellent throughout the whole of our process of our claim. We have experienced a difficult claim that has been handled by Grant Williams. The claim was rejected initially by the insurer after the loss adjuster had attended site and carried out his report. Grant liaised with the loss adjuster and handled the meeting and inspection. The claim was then rejected, Grant followed this up by writing to the insurer, clearly showing in the policy that they were liable for the claim. Again this was rejected, Grant then wrote and supported us in our complaint to the Financial Ombudsman Service. The FOS supported our claim and then Grant helped to negotiated the costs of the works so that we only were reduced by a minimal amount.
Without the support of Oakleafe I know we wouldn’t of got to the point we have, due to experience needed to handle such a large complex claim and also the time resource it would have had on the Directors of the business. Grants technical expertise and understand of policy wording and insurance terminology and law has proven invaluable in order to get the claim overturned and paid. I cannot recommend Oakleafe Claims and especially Grant Williams highly enough.

serenity T. B. C.

If you have a large claim no matter how simple you think it is and promises from loss adjusters, remember that loss adjusters still work on behalf of the insurance company - DON'T think twice get yourself a loss assessor, we really wish we knew better, and the old saying if i knew what i know now, i would have contracted Oak leaf at the outset - nut nobody tells you these things.

Initially we assumed our claim would be handled with the upmost duty and care by our loss adjusters, we were given lots of promises by our landlords loss adjusters, after nearly 2 years of being thrown pillar to post, excuses made of why specific work not undertaken, and from loss adjusters calculation there was no BI to be paid out...! we contacted Oakleafe, due to being at the end of our tether.

We went through the initial process of completing forms submitting information to Oakleafe and then Grant Williams was assigned as our loss assessor, just having a loss assessor the insurance loss adjusters took note and things started moving in the right direction. Grant requested all financial information accounts, losses etc sent to their financial accounts for analysis.

Finally our claim has been settled and we have been paid some BI, it's better than nothing, their are some outstanding works bu this falls onto the landlord now due to claim being closed on the landlords insurance part. our claim started June 2020 and only now July 2023 has closed.

Grant and the whole team of Oakleafe have been fantastic, the insurance industry is a mine field and they walk you through it, on hand to answer any questions.

If we has assigned Oakleafe from the outset (i really wish we could turn back time) our losses would be much less, the salon which was flooded and needed a full rip out and repair would have been managed by them and would have save a great deal of stress and sleepless nights.

I hope i never have to use Oakleafe again, but if i do need to they will be our 1st point of call.

Thanking Grant and all of Oakleafe for all their help, if it was not for them we would have no business left.

Amar T.

Grant and his team have been fantastic in handling my commercial and domestic claims. They have taken all the stress out of the claims process, they attend every meeting with the insurance companies and loss adjuster and handle all correspondence effectively.

They are always available to provide support and advice and are invaluable in their support.

I look forward to a long standing working relationship with them.

Many thanks for all your assistance

Amar

Mohammad N.

Tom,
Legend at Oakleafe.
Tom has been excellent in providing all information to us regarding our claim. He has dealt with our claim in a professional manner and has kept us informed all the time. He has kept all information simple and clear. We cannot express our gratitude enough. Tom has acted very professionally and has kept us in the loop at all times. Well deserved for his 5 star rating.

Mr & Mrs Nadeem.