Directline Group - Bristol

Directline Group Overview

Directline Group, located at Redcliffe, Bristol BS1 6JX, United Kingdom, stands out as a significant player in the insurance agency sector. For those looking to gather information about this company, the address and contact details are crucial stepping stones. The contact telephone number and official website can be found to facilitate direct communication and further inquiries. As of now, the contact telephone number is not publicly available, but you can easily visit their official website www.directline.com to find the most current contact information.

When it comes to specialties, Directline Group specializes in providing a wide range of insurance services. This includes car insurance, home insurance, travel insurance, and more. Their diverse portfolio caters to various needs, making them a comprehensive choice for individuals and businesses alike.

For those visiting or considering a visit to Directline Group, it's noteworthy that the office at Redcliffe, Bristol BS1 6JX is wheelchair accessible, ensuring convenience for all customers. Additionally, there is a designated wheelchair accessible parking lot nearby, which is an added point of interest for those with mobility concerns.

Opinions and Ratings

Directline Group has garnered attention on Google My Business with 5 reviews. However, the average opinion is a modest 2.6 out of 5. This suggests that while the company has its loyal customers, there are areas for improvement. It's recommended to read the individual reviews to gain a deeper understanding of the customer experiences and the specific issues that have been raised.

For potential clients or employees, it's beneficial to explore both the positive and negative feedback. This can provide insights into the company's strengths, such as its accessibility features, and its potential weaknesses, which could include service quality or customer service aspects.

👍 Reviews of Directline Group

Alex R.

1/5

Missed using my renewal price by 2 days and when I used chat explained and to try and re-insure SCOTT told me the price of my insurance had gone up by £100 on top of the £46 from last year.
I questioned this only to be told NOTHING could be done and that's just the way it is because of the market. When I asked to see a supervisor he told me even his supervisor would not be able to do anything about it because nobody can manually change the price, I wonder if he was trying to avoid me speaking to one because he had clearly added.
After looking through other insurers I thought I would try Direct line online.....
Guess what £7 more than my renewal quote I had missed which probably works out as he told me the quote was issued a month before.
DISHONEST and greedy at a time when people are struggling with costs going up!

Jonny G.

1/5

Yet another large company that cannot answer their phone. Nearly an hour on hold. I've given up. What small business would
treat their customers like these large ones do? NONE. Absolutely disgraceful. I'm completely without a working boiler for 2 weeks now on my Direct Line insurance policy.

Gasolini R.

1/5

Disgraceful phone line and customer services.
They also try and hold on to your excess even if you are not to blame!

Morgan88

5/5

Milan G.

5/5