Fish Insurance - Preston

Jacqui O'reilly

Absolutely dreadful company I’ve tried nine times to do an insurance quote for carers online- only to keep reaching an error message at the end… you ring up and you’ve got some automated woman going on and on and on and nobody answers the phone!

Paul Goddard

Almost a year ago I needed employer insurance urgently and took out a policy. Everything was done online and I don't recall receiving any paperwork. That was fine.
A month before the renewal date, I received a load of paperwork with a reminder to renew later this month. Again no problem, but why couldn't this have been done online?
I had a query about my policy so phoned them and assured them that I would be renewing. Since then they have called me twice, once informing me to renew and I'm not sure about the second time: I didn't answer.
I could do without this harassment and it makes me feel like looking for another provider.

Elaine (Hippymum)

So far so good. They came highly recommended by other wheelchair users. Very simple to take out a policy with and if you email them you usually get a reply within 24 hours maximum.

Neville Armstrong

Avoid. Dreadful customer service and when time came to claim they wriggled out of it.

Michael McKeon

Spent hours and hours trying to get through to them today. Very frustrating! Wanted to add travel mobile chair to wheelchair policy - not possible! Paid £27 to insure Kuchall chair - value £2500 - and they wanted me to spend an additional £25 to insure showerchair with value of £500. Didn't seem to make financial sense. Unlikely to renew existing policy.

Ian Thompson

I have a similar experience to the review by Mark Sheene. This is my fourth year with Fish, the first two years were very reasonable at less than £240 with a slight reduction in the second year. I was super happy.

I had a small claim with no other party (less than £1600), but despite having protected no-claims the renewal for 2016 came up at £315, an increase of 33%.

For 2017 it has jumped to £526, an increase of another 66%, despite having moved to a rural area with no recorded crime and all our other car insurance policies being unchanged in price.

I called to query it and it immediately fell to £390. Unable to adequately explain why it was north of £500 to begin with, and unable to explain why it's more than last year. Just the same guff as last year about tax and underwriting rates having gone up by a smidge.

Beware also that their cover for a replacement car with hand controls is next to worthless. Their daily allowance for car hire is measly and they don't arrange it, you have to do it yourself. The company they recommended when my car was in for repair was in the Liverpool area and rates were over twice as much as the allowance per day, plus delivery and return on top. So I managed with no car. A complete waste of time, I should have cancelled last year but was too busy to go looking for an alternative.

In my experience then, the firm is no benefit to me as a disabled person despite all the hype and I'd suggest just insure with a normal firm that has better rates. That's my move this year (2017) and I won't be going back.

Same thing happened with my wheelchair insurance - very happy for a couple of years and then it got more expensive than the composition so I blew them out several years ago.

If there was an option to give a zero star rating that's what I'd pick.

little Minx

Withoit a doubt there is room for improvement from their side. Some of them are good and some really lack compassion. I actually felt like I was on trial when I phoned them up in the week, and it was even worse when their claims dept rang me back. It was only a shattered window and one of them was asking me if it was this, was it that after running off some scenarios. When I told her on the phone it was none of them, her response was 'well I have to put something down from my list'. Well give me a better option and I'll answer your question.

David Everett

i have been with fish for 11 years with 4 polocies. Made no claims. They sneakily put prices up every year by a lot, only for me to have to phone to get a discount. First time i had to make a claim the staff are either ignorant or just dont know their own polocies. Over 5 times ive been promised a call back within 2 hours and never had one. They make the claiming process as difficult as possible changing what evidence they require week by week. As a disabled person they are NOT i repeat NOT a disabled specialist. I will not be renewing any of my polocies with them and i urge all disabled users to shop around before you get caught on fishes hook pun intended