NFU Mutual Marlow - Marlow

Okay, here’s a comprehensive overview of NFU Mutual Marlow, presented in a formal and helpful tone, suitable for someone seeking information about this insurance agency:

NFU Mutual Marlow: A Trusted Insurance Partner

NFU Mutual Marlow stands as a respected insurance agency located in the charming village of Marlow, Buckinghamshire. The company operates from its address at 7-9, West St, Marlow SL7 2LS, United Kingdom, and can be readily contacted via telephone at 1628879865. Their website, nfumutual.co.uk, provides further details about their services and offerings.

Specializations and Services

NFU Mutual Marlow specializes in a broad spectrum of insurance needs, catering to both individuals and businesses. They offer comprehensive coverage across several key areas, including:

• Auto Insurance: Providing robust protection for vehicles and drivers.
• Business to Business Service: Specialized insurance solutions designed for the unique requirements of commercial operations.
• Financial Consulting: Expert advice on financial planning and risk management.
• Health Insurance Agency: Assisting clients in securing appropriate healthcare coverage.
• Home Insurance Agency: Protecting residential properties and belongings.
• Life Insurance Agency: Offering a range of life insurance policies to meet diverse financial goals.

Accessibility and Inclusivity

NFU Mutual Marlow demonstrates a strong commitment to inclusivity and accessibility. The facility is thoughtfully designed to accommodate all visitors, featuring:

• Wheelchair Accessible Entrance & Restroom: Ensuring easy access for individuals with mobility challenges.
• Gender-Neutral Restroom: Providing a comfortable and inclusive restroom facility.
• LGBTQ+ Friendly & Transgender SafeSpace: Creating a welcoming environment for all individuals, regardless of their identity.

Online & Onsite Support

Recognizing the convenience of modern communication, NFU Mutual Marlow offers online appointments. Furthermore, they provide onsite services, allowing clients to schedule personal consultations within the Marlow office. The company maintains an average customer rating of 4.6/5 based on Google My Business reviews, suggesting a consistently positive experience for its clientele.

Key Information & Recommendations

The company has garnered a significant number of reviews (68) on Google My Business, reflecting a strong reputation within the local community. It’s evident that clients appreciate the attentive service and expertise provided by their representatives, particularly those working with clients like Ryan – as highlighted by positive feedback. The focus appears to be on building long-term relationships based on trust and understanding.

Contacting NFU Mutual Marlow is highly recommended for anyone seeking reliable and comprehensive insurance solutions. For the most up-to-date information, service details, and to schedule an appointment, we strongly suggest visiting their website: nfumutual.co.uk.

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👍 Reviews of NFU Mutual Marlow

M B.

5/5

Very happy with the service received by Ryan! Looking forward to doing more business together in the coming months

Malcolm H.

1/5

Despite being a loyal customer for 15 odd years, we have had our policy refused renewal 3 days before renewal date. Fair enough if you don’t have the appetite for our industry (delivering rapeseed oil produced from British farmers and collecting used vegetable oil). This is for 5 trucks and 7 vans. NFU offered a 2-3 week extension whilst they provide our 5 years claims experience, which they have not done. I am now unable to get fleet insurance as they have not produced the required documents in a timely manner and my insurance will end midday next working day. I’ve had no option but to call all the trucks in and lay drivers off.

Andy W.

1/5

Very painful to deal with NFU Marlow - I have been chasing Ben for 4 days regarding a new car quotation & had zero response. I have been promised a call back but nothing so far.
I'm not a new customer, I have numerous policies with NFU but it’s like this office doesn’t want new business? The main NFU call centre has said they would advise physically going to the office in Marlow if I want to speak with them - laughable situation, I asked if they were joking?!

M J.

1/5

Wasted hours speaking to NFU to obtain a home insurance quote. Promised numerous calls back by certain times which then never happened. They canvass our address regularly offering their services but based on this experience, I would avoid. Their incompetence during this process suggests they would be hopeless in the unfortunate event you had to claim.

Graham P.

1/5

Since our policies have been moved from Reading offices to Marlow it's been a complete DISASTER with a Capitol D. We can never get through to Marlow office on the phone. When we eventually do it's a call centre. They say we will pass the message on and someone will phone you back. 2wks later we get a call. We have always had excellent service in the past but sadly since moving to Marlow office we can no longer say that. We are long term customers with NFU. Looking to move to the Hook offices that are just down the road from us and hopefully get to speak to someone face to face or at least who pick a telephone up and get back to you promptly.

L H.

1/5

It’s such a shame, exception service to start with. Then on renewal different amount charged to written quote. Months of chasing on my behalf. Admit they are in the wrong but I am still chasing, waiting for money to be returned and correct amount to be taken out. This has been from April, so say it’s poor service would be the understatement of the year from the Marlow office.

Nigel R.

5/5

We value having Katherine helping to sort our insurance needs

shahed A.

5/5

Was looking to change my insurance provider and NFU were brilliant. They understood my need, did a home visit and provided a bespoke solution. The quality of service and product is way a head of any competitor. Richard who I dealt with was fantastic, taking time to understand my needs, making sure that the insurance cover was adequate and I understood everything.