SNG (Sovereign Network Group) - Basingstoke

3RUN 3.

Moved into my Sovereign home 3 weeks ago
The customer services are so helpful friendly and prompt. Small issues are being dealt with very professionally and promptly
Many thanks to all departments
The gardeners, the inside contractors all friendly helpful.
I’m enjoying my new home and the positive impact it is having on my wellbeing
Keep up the great work

Annabel W.

Appalling service since SNG took over, reported anti social behaviour committed by a neighbour twice, no communication as to whether it was dealt with and then the second incident report they traded a barrage of emails asking to confirm your name saying the name is different when is has always been the same instead of getting the problem solved. Residents of ethnic background treated poorly in my case.

Kez

Had problem with shower flooding. Alvin fixed it straight away. Very friendly kind chatty professional.
Customer service on gone-Scott-same as above.
2nd time this year shower flooded-Ben arrived to fix shower again. Very friendly kind chatty and professional. Did the job with a great sense of humour. Brightened up my day-Thankyou Ben.

Richard M.

If you're considering renting from or living near a Sovereign Housing Association property, think twice. They allow their tenants to harass neighbors, damage property, and engage in criminal activities without consequence. Even when presented with clear video evidence of misconduct, they choose to believe the tenant's word over undeniable proof.

Their failure to take action enables a toxic living environment where antisocial behavior, property damage, and even drug use and dealing continue unchecked. Instead of protecting law-abiding residents, Sovereign Housing Association turns a blind eye, leaving victims to suffer while problematic tenants face no repercussions.

If you want a safe and respectful neighborhood, avoid Sovereign Housing Association at all costs. Their lack of accountability and refusal to act make them a disgrace to social housing management.

Hayley B.

Least supportive housing group I've ever come across giving their vulnerable clients with no support especially with emergencies have no training to deal with anxious customers unlike their predecessors spectrum housing who were all about training and helping their customers manage their homes confidentiality lacking,lacking disability awareness and making their homes suitable when someone becomes more unmobile and staff speak customers like something they have stepped in they don't ask permission for things and only do something too little too late go bk to spectrum for training

Teresa W.

Wanted to leave my disabled 79 year old mother in her freezing home for 24 hours as boiler had broken down.
Wanted to take my mother to my home ,suggested to give a date and time but the sovereign reception team couldn't or didn't want to ,mention the newbury weekly news and loan behold they send someone out within 2 hours.
An email was sent also to the ceo

Rosie O.

SNG are happy to leave vulnerable people without hot water for MONTHS. Lost hot water on Feb 3rd and SNG have given a repair date of 3rd April. This is appalling.

James G.

We have had a mould problem in our building for over a year. It took them months to even acknowledge it, and when they did, they just painted over it. Naturally, it came back (pictured below) and has been around for months. As an asthmatic, this is obviously a health hazard and a general eye sore.

Their communication is a total joke. We didn't have a working buzzer on our flat for about 6 months, and it took me calling every single day for about a month to get them to address it. Somehow, it was never their fault; they take zero accountability for any of their shortcomings. Our boiler broke, and they tried to gas light us about how it was because we hadn't gotten it serviced (we reported it faulty literally a few months after the property was built).

The responses to negative reviews suggesting that people get in touch with their customer service team are utterly laughable- as if every single person reviewing hasn't spent a minimum of dozens of hours talking to the brick wall that is their support.