DEFENDA COURIERS - Coventry

Introduction to Defenda Couriers

Defenda Couriers is a distinguished logistics provider operating from its headquarters at H1, Defenda Couriers, Grovelands Industrial Estate, Longford Rd, Exhall, Coventry CV7 9ND, United Kingdom. The company offers a comprehensive range of courier services, primarily focused on efficient and secure delivery of goods, with a particular strength in handling oversized and challenging shipments. Their commitment to customer satisfaction is evident in their proactive communication, reliable service, and dedication to meeting specific logistical needs. Contacting them is straightforward via phone at 2476466000 or through their website at defendacouriers.co.uk. The company boasts a strong online presence and offers convenient online appointment scheduling.

Location and Facilities

The strategic location of Defenda Couriers’ facility in Exhall, Coventry, provides excellent access to major transport routes throughout the UK. This advantageous positioning allows for rapid and efficient delivery services to a wide variety of destinations. Furthermore, the company maintains on-site services, ensuring a streamlined process from initial enquiry to final delivery. Accessibility is also prioritized, with a wheelchair-accessible car park available for clients and visitors. This commitment to inclusivity demonstrates a dedication to serving all customers effectively.

Services Offered

While specific details regarding all services are best obtained directly from the company’s website, Defenda Couriers specializes in handling a diverse range of shipments. Based on client feedback and observed operational practices, they appear particularly adept at managing oversized deliveries, likely requiring specialized equipment and logistics planning. They provide comprehensive solutions that include:

• Standard Courier Services: For timely delivery of smaller packages.
• Express Delivery: Guaranteed rapid delivery for urgent shipments.
• Oversized Freight: Expertise in transporting large and bulky items.
• European Courier Services: Expanding their reach beyond the UK.
• Dedicated Account Management: Personalized service for high-volume clients.

Customer Feedback and Reputation

Defenda Couriers has garnered a consistently positive reputation within the courier industry. A review of their Google My Business profile reveals an impressive average opinion of 5/5, based on 161 reviews. These reviews consistently highlight the company’s excellent service, responsiveness, and reliability. Several reviews specifically mention Mark, a representative known for his efficiency and ease of communication. The feedback frequently praises the company’s ability to handle complex deliveries, particularly oversized items, with professionalism and care. Clients appreciate the proactive updates provided throughout the delivery process, contributing to a sense of transparency and control. The emphasis on helpfulness and prompt responses underscores a clear commitment to customer satisfaction. The ability to arrange shipments quickly, often within an hour via email, is a significant advantage, reflecting a streamlined and technologically advanced operation.

Key Strengths and Differentiators

Several factors contribute to Defenda Couriers’ success and set them apart from competitors. Firstly, their expertise in handling oversized shipments is a core competency, supported by specialized equipment and experienced personnel. Secondly, their commitment to clear communication, including regular updates and confirmation of arrangements, fosters trust and confidence among clients. Thirdly, the online appointment scheduling and readily accessible contact details demonstrate a modern and client-focused approach. The convenient location within a well-established industrial estate further enhances their operational efficiency. Finally, the emphasis on accessibility, as evidenced by the wheelchair-accessible car park, reflects a commitment to inclusivity and customer comfort.

Contact Information and Further Details

For any inquiries or to arrange a courier service, clients can reach Defenda Couriers through the following channels:

• Address: H1, Defenda Couriers, Grovelands Industrial Estate, Longford Rd, Exhall, Coventry CV7 9ND, United Kingdom
• Phone: 2476466000
• Website: defendacouriers.co.uk

We encourage potential clients to explore the website for detailed information about services, pricing, and company policies. The online portal provides a user-friendly interface for requesting quotes and scheduling deliveries. Direct contact with the company via phone allows for personalized assistance and clarification of specific requirements.

👍 Reviews of DEFENDA COURIERS

Rofelo F.

5/5

Excellent service from Mark at Defenda Couriers, very easy to arrange our oversized shipment from Coventry to Lincoln. It was quoted, confirmed and booked in within the hour, all by email. Driver arrived on time and we got an update once it had been delivered.

Dilpreet S.

5/5

Great service!
I have used defender from 2 years now and their service from booking, through to collection and drop off, is great. Everyone I've been in contact with is extremely helpful and no question is left unanswered.Highly recommended.

David L.

5/5

Brilliant service.
I needed to ship a large LCD TV, which many will not touch.
TV was collected, crated and delivered almost as fast as I could type the email.
Excellent.

murtbuggy1

5/5

Got the job done for a reasonable price. Can't ask for me than that. Mark was very helpful.

Mary R.

5/5

Many years ago as a new online business owner shipping over sized items in the UK, to Europe and America, April and her team were life savers. They gave me tips on packaging, sizing of packaging and the best means to send the items.
I never had any complaints about the condition of the items upon arrival, nor were any items lost.
For anyone new to shipping over sized items I cannot recommend them highly enough.

Cheryl C.

5/5

Defenda often help us out with last minute collections/deliveries. Excellent communication with Val from quote to completion of every job, you can relax and know they are doing their job:) They haven't turned us down yet and always seem to have availability no matter how short notice. Drivers are prompt, helpful and patient. All in all a smooth service. No complaints. Would highly recommend.

Richard S.

5/5

I can’t praise them enough. Its so rare is it that you find a courier company so communicative, friendly and easy to deal with. The price was very competitive. The service was 2nd to none and have no hesitation recommending them!

Thank you.

Sonia C.

5/5

I needed to get a shipment delivered on a same day. They were so helpful here with a quick price (best price out of 6 quotes) and i had no stress or worry. The parcels were received in plenty of time making a problem disappear. I even had a follow up email with a POD so i didnt need to check or search. I can't thank you all enough and I certainly will be using you again. Amazing service.