Curtis Banks - Ipswich

Curtis Banks is a well-regarded financial institution located at 153 Princes St, Ipswich IP1 1QJ, United Kingdom. The company is known for its specialties in banking and financial services.

The contact details include the phone number 3704147000, as well as the website curtisbanks.co.uk.

For an accessible experience, the business features a wheelchair-accessible car park and entrance. With 67 reviews on Google My Business, the average opinion of the company is 4/5.

Characteristics: Financial institution, banking services

Location: 153 Princes St, Ipswich IP1 1QJ, United Kingdom

Recommended Information: Phone number, website, wheelchair accessibility

👍 Reviews of Curtis Banks

Tony N.

1/5

Very unimpressed with this company. Their response time to queries is dire and basically just leave me hanging and don't bother to respond to me. If I do get a response it's just a generic response and never answers my specific questions or gives the specific progress detailed in respect of my case. They have taken no action on my case, despite being given instructions four weeks ago . They will not provide any explanation for the delay. Very disappointing. I would avoid all costs if you can

Matthew S.

1/5

Woeful, if you ever try to have your money released from your pension even as a partial withdrawal be prepared for a long wait. Their processing times are terrible , takes 3 weeks for you to get your money.
When you can send money literally in seconds via a app and this lot take 3 weeks it means they are not fit for purpose.

Damian L.

5/5

Each time I have dealt with Megan Sparks in the Benefits Team, she has been extremely helpful, supportive and efficient. Thanks again Megan for setting an excellent standard. Many other providers leave lots to be desired when settling urgent benefits for clients at retirement. Keep up the great work Megan & the Team.
Damian

Stephen B.

1/5

If this bank gets held of your pension funds, don't expect to get access in a hurry when needed.
They blame everybody except themselves for the delay. It took me 6 months!!.
I had to give them one star to be able to write this review.

Chris D.

4/5

An absolute first class experience, 100% professional, and 100% customer friendly, why can we not have more experiences like this?
well done. Megan and Jessica could not have been more helpful, they went through everything in great detail and did not mind me asking numerous questions.

Richard C.

5/5

I am a long standing customer of Curtis Banks. The Benefits Team and Sipp Support Teams have always been outstanding in providing extremely fast and accurate answers. In particular, I have been fortunate to deal with Louise Keane on a number of occasions. I recently posed a number of questions requiring detailed information to assist me in completing documentation. I received a reply within 5 working hours of my enquiry. Louise went to great trouble to fully answer my enquiry. I felt valued and, as a result, have great confidence in Curtis Banks and it's high grade staff to manage my account. I consider the service I received to be exceptional in this industry sector.

Ian B.

5/5

Megan (Benefits Team in Ipswich) was particularly helpful in resolving my confusion and directing me on the right path. She promised documents which quickly arrived and ensured I had contact numbers for further help if needed. Very good service.

London M.

5/5

The best customer service I've experienced in many years . Every member of staff so helpful and professional.
Well done to Curtis Banks and all members of staff especially Meghan Sparks , Blaine, Summer, Chelsea and Jack.