Lookers Ford South Shields Service Centre - South Shields

Lookers Ford South Shields Service Centre

Nestled in the heart of South Shields, Lookers Ford South Shields Service Centre stands as a prominent Ford dealership, offering a comprehensive range of vehicles and services to meet the diverse needs of customers. Located at 1 Hobson Wy, Jarrow, South Shields NE34 9PQ, this facility is easily accessible and strategically positioned to serve the local community and surrounding areas. It is part of the well-established Lookers Group, known for its extensive network of dealerships across the United Kingdom, providing customers with a familiar and reliable brand experience.

A Hub for Ford Enthusiasts and Needs

At Lookers Ford South Shields, the core focus is on providing customers with an exceptional experience centered around the Ford brand. As a dedicated Ford dealer, the service centre boasts an impressive inventory featuring a wide selection of new and used Ford vehicles. From iconic models like the Ford Focus and Ford Fiesta to larger family vehicles such as the Ford S-Max and the rugged Ford Ranger, or the premium Ford Kuga, there is likely to be a suitable Ford to meet various preferences and requirements.

The facility goes beyond just selling vehicles. It serves as a one-stop-shop for all things Ford, offering comprehensive after-sales services. This includes routine maintenance, thorough service and repair, expert Ford diagnostics, and high-quality Ford parts and accessories. Customers seeking peace of mind can also avail themselves of the Ford warranty options available through Lookers, ensuring their investment is protected.

Customer Convenience: Key Features

Lookers Ford South Shields prides itself on customer convenience, evidenced by several notable features designed to enhance the visitor experience:

• Delivery Service: For those purchasing a new or used vehicle, the service centre facilitates a smooth handover, ensuring the new car arrives at your doorstep with minimal fuss.
• Accessibility: The centre is fully committed to inclusivity, boasting a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that everyone can visit comfortably and without barriers.
• Payment Flexibility: Offering convenience in payments, Lookers accepts various methods including credit cards, debit cards, and NFC mobile payments, catering to modern consumer preferences.

Strategic Location and Local Advantage

Situated at 1 Hobson Wy, Jarrow, Lookers Ford South Shields benefits from its location in South Shields, a town known for its industrial heritage and vibrant community life. This strategic position makes it easily accessible for residents not only within South Shields and Jarrow but also from adjacent towns and cities in the region. The service centre is well-connected, allowing customers to conveniently visit for test drives, service appointments, or general inquiries.

Being part of the Lookers Group means customers can also leverage the wider network's expertise. Should the need arise for specialized services or parts not immediately available, the facility is connected to the broader resources of Lookers, ensuring quality and reliability.

Information and Guidance for Potential Customers

If you are exploring options for purchasing or servicing a Ford vehicle in the South Shields area, Lookers Ford South Shields is a key establishment to consider. Before visiting, customers can familiarize themselves with the facility by noting its phone number: 1914276666. This direct line allows for preliminary inquiries, appointment scheduling, or seeking specific information about stock availability or service offerings.

For more detailed information, including specific models, current offers, or to explore the full range of services, the official website provides comprehensive details. The contact page linked at https://www.lookers.co.uk/ford/contact-us/lookers-ford-south-shields offers a platform to get in touch directly with the dealership.

Customer Feedback Highlights

Lookers Ford South Shields has garnered a strong reputation, reflected in its impressive tally of 1263 reviews on Google My Business, holding an average customer rating of 4.7/5. This high satisfaction rate speaks volumes about the quality of service and products offered. Customer feedback often highlights positive experiences, praising the expertise of staff members like Karl who assisted with vehicle purchases, the transparency in dealings, the condition of used vehicles, and the overall helpfulness of the team.

These reviews implicitly suggest that the centre excels not only in sales but also in after-sales service, building trust and loyalty among its clientele. The consistently high ratings indicate a business that places a strong emphasis on customer satisfaction and operational excellence.

For anyone seeking a reliable, conveniently located, and customer-focused Ford dealership, Lookers Ford South Shields presents itself as an excellent choice. From the extensive selection of vehicles to the commitment to accessibility and customer service, the facility aims to provide a comprehensive solution for all Ford-related needs within the community and beyond.

👍 Reviews of Lookers Ford South Shields Service Centre

Christopher J.

5/5

Just bought a used Ford Focus & from test drive to driving it away was 1 week. I dealt with Karl, who was spot on and helped me get a deal I was happy with while always being transparent about my options. The car was immaculate, I just needed to inflate one of the tyres but no hassle. Overall I’m really impressed, thanks!

John K.

1/5

Absolutely Shocking Customer Service.
They had 3 weeks to prepare a car for collection and it had been touched.
Not even a Dirty Rag wiped over it.
Even algae on the rubber trims.
It had a Warning Light on when the Test Drive was taken and it was still there when the Car was picked up.
Disgraceful.
Further to my Review, it cost £150 for a Full Valet at our own Cost.
Lookers South Shields did reimburse the cost of the Valet which took 5 man hours.
The Warning Light has been rectified but, sadly, the Service Manager said it was our fault it was left on !!!!!!

Brittany D.

5/5

After having a NIGHTMARE trying to purchase a car through another garage, I came across this little beauty on the lookers website. Instantly fell in love with the look of the car and requested a viewing straight away. This is when I came in to contact with Dale Nesbit. He has been nothing but AMAZING when it has come to purchasing this car. He’s been so patient with me, very efficient with his work and helpful in terms of explaining the whole process through for me. His honesty and friendliness has also made me feel very comfortable and confident with this purchase. He went above and beyond for me. Could not recommend his service enough. Dale also arranged i hoke delivery for me as I live quite a distance from the garage. When I got home from work and saw the car gleaming on the drive, I was over the moon. Very clean, inside and out immaculate. Thanks again for your great service and the recommendation on the new wheel colour. As you can see, it was a great choice.

Sophie C.

5/5

Thanks so much to Mark Green for a very smooth experience in finding our new car. Nothing was too much trouble and he was able to answer any questions we had. He was friendly and helpful and in no was he a "pushy salesman". We are over the moon with the car and it looks absolutely fantastic.. the new wheel colour is a fab addition! I would absolutely recommend Mark & Lookers Ford South Shields.. Thanks again Sophie & Mark

Sudeep S.

5/5

Exceptional Service – Highly Recommended!

I had a fantastic experience with Lookers and just had to share how impressed I was. From the start, the staff were friendly, professional, and genuinely eager to help.

What really stood out was the manager’s kindness—when I needed a courtesy car, he personally offered his own vehicle to make sure I wasn’t left without transport. That kind of customer care is rare, and it truly made a difference.

The whole process was smooth, efficient, and completely hassle-free. The team went above and beyond to ensure everything was sorted, making me feel valued as a customer. Their transparency, helpfulness, and attention to detail were second to none.

I highly recommend Lookers to anyone looking for a dealership. They not only deliver great service but also genuinely care about their customers. A big thank you to the team—I’ll definitely be back!

Colin M.

5/5

I bought a car from lookers just over 2years ago n the salesman Gethin Williams really looked after me. So I recently went back and decided to trade in my Mitsubishi Outlander and got a incredible deal on it n was able to purchase a Ford Focus Estate ST-Line from Gethin who was fantastic at sorting out all the details to get the car ready n everything changed over. I couldn't recommend this guy anymore if your calling into the South Shields Lookers branch seek this guy out he really does go above n beyond to help you find the perfect motor n get you on the road with the minimum of fuss. First class service 5 stars ✨ from me!!

Neil W.

5/5

Excellent service, we part exchanged our old car for a new one, happy with price we paid and 2 years free warranty. Karl was great, highly recommend.

Tom R.

5/5

I've never dealt with a sales man who made life as easy as Gethin did! From start to finish he answered all my questions, supplied a video of the Vehicle and made it a dream come true when he got the car delivered to me on my day off which was the icing on the cake. Car has been an absolute dream and is what he promised. Thanks guys!