OFFICE Peterborough - Peterborough

Lee

Terrible customer service. I went in looking to purchase trainers and was ignored. I waited because l desperately needed to get these for present for a loved one. When l was finally attended to the lady was huffing and fuffing because l asked told l wanted to look at the shoes she had collected from the back. Body language expressed how she was obviously not interested in serving me. Now, l don't expect for people to do to much but if l am spending my hard earned money l refuse to be disrespected. I immediately told how l felt about her behaviour and decided to go buy the trainers elsewhere in the mall. Do better Office.

Zoe S.

I visited the store today, the staff were lovely and accommodating. Particularly Lucy (I believe that was her name, she had blonde hair and this was at around 13:30 today). She brought me the shoes out in multiple sizes as I had to upsize! And couldn’t do more to assist my friend and I:) thank you!!

Kay B.

I visited your Peterborough store on Saturday 15th March with my family. I must admit I have not shopped with you before. We were all looking for trainers for our upcoming holiday. The two ladies who served us were amazing. We had lots of requirements and questions and they were patient with us and had knowledge of the products and helped us. They did not have the size i needed and they offered to order for me & get it delivered to my home address with free delivery. At the time i said no I wanted to try the product. When i got home I ordered off the website. I just wanted to thank the women ( sorry I did not get their names) who helped us and helped us decide on comftable trainers. They went above and beyond to help.

Thankyou to Office and have signed up online and will be using you in the future.

Annette L.

Nice place, downside, they don't do large shoe sizes. Ie size 13

Tapas C.

It was my first time being at the office and buying a pair of Tan leather shoes. I loved the quality, and the sales assistants were very helpful and polite.

Shaheen K.

Atrocious customer service! Very rude staff who thought they were doing you a favour by going to the back of the store to find the other shoe so that you can try them on. Gave 3 shoes to shop assistant so that he could get me the other shoe to try on. He spent at least 20 minutes trying to find one shoe, after another 20 minutes the second one was given to me and then it took him another 20 minutes to find the third. No apology at all for making me wait this long.
At the payment counter I told the sales assistant that the same pair of shoes I was paying for was labelled cheaper on the shelf, she refused to listen and said it was a different colour, which was absolutely incorrect because it was the same shoes I was buying.
Awful experience, won’t be going there again.

E45 C.

Bought 5 shoes from here and when I went home I do very disappointed with their quality, they seemed to be flimsy and looked as if they would last 1 week. I went back for a refund and was denied a refund even though the shoes were in pristine condition, because apparently, they were “sale” items. I was only offered a gift card. Now, I am stuck with £100 worth of flimsy shoes and have been forced to keep them. The staff are rude and the manager is absolutely shockingly rude. I called customer service and they were equally bad and couldn’t help me. I will never shop here ever again. PLEASE AVOID

Ella R.

Some prices are very good, but the staff never greet customers and just stand there talking or doing something else. No music either, weird experience.