A E D Adjusting - Wirral

Roger W.

Totally agree with all the other reviewers. Been fighting for over 2 years to get a settlement from this mob. Takes weeks to get an answer to emails. Pointless ringing as they either don't answer the phone or just fob you off if they do. They make insinuations of your integrity. Initially refused my claim but I appealed to the Ombudsman who found in my favour. They were supposed to settle in a month but I had to go back to the Ombudsman to chase them up and they then made an offer of half of what I am due. Still finding any reason not to pay up. The policy is with Tesco whom I have complained to 5 times now and they are just as bad. Keep clear of this mob and Tesco Insurance as well. It comes hard even to give them one star.

John S.

The worst possible company you can deal with, when you’re already in distress.They will do all they can to muddy the waters and make life difficult- ultimately ensuring your cover isn’t applied. I speak after years of back and forth with them re my claim. Selective memory, ignoring you, all sorts of tactics are used to rip you off. I dealt with Adrian Whittle a most horrid experience Aegas was made aware and overturned his views once we challenged, but only after years of fighting. They need to be investigated as making lives misery. Also, their subcontractor Concunnon are a shower of cowboys who I caught damaging my property and were stood down as a result

Lawrance O.

One year to date since we were evacuated due to a gas explosion in a neighbours house, NOTHING has happened everything is exactly the same as it was on the 1st December 2023 when we were evacuated absolutely nothing has been done, we even had to find our own alternative accommodation which I believe they arranged for some other firm to take credit and charge the insurance company a monthly fee until we found out and stopped it, can't believe a company can exist by doing nothing,
It's a great job easier & far better paid for less than if you were unemployed.
It's a pity that the lowest score you can give for this company is one star

Kirsty L.

No customer care at all. Chased for over 2 months with multiple emails and calls. To be told I was lying by AED. So I resent everything and no apology. I completed a formal complaint and they believe they haven't done anything wrong. They provided incorrect information at multiple points. The whole experience has been horrendous and it isnt even completed now. We are 4 and a bit months on from my house being destroyed by lightning. If you can avoid this company, please do. As I am now suffering mentally, physically and financially as a result of the stress caused by their inadequacy.

Ami S.

our neighbors had a fire March 2022 - We only luckily suffered only smoke damage... its October 2023 and we are just about trying to close loose ends - that alone hopefully tells the reader how these guys operate. Incompetence is an understatement. The only reason we are getting to place to close this is because I feel managing them was my second job. Everyone is incompetent in this company
In 1.5 years, I got a total of 2-3 emails. They are allergic to emails. I don't think they know how to use a computer. You can't contact them - because loss adjusters don't carry cellphones. They also don't know how to return calls. It's taken us 5 months to install the carpets because they don't know the concept of "follow up". We initially thought it was the person who was handling our case (loss adjuster 1), but half way through they swapped our contact (without telling us...) and the second was just as incompetent. DO NOT USE THESE GUYS. When your house goes through something like this you are already stressed and going through stuff, these guys will just make that worse for you.

Kimberley F.

They visit my property November 2022. July 2023 I finally got everything sorted. If you call and speak with Dean, he will be very friendly and tell you he will contact you back in 24 hours. He will not call you back.

They undervalued some of the contents.
They did not look at my invoices correctly. Check your settlement figure properly as they break it down by items.

They said they were waiting on a police report, however this took months, I had to contact the police myself. From reading other people reviews I am not the first to experience this.

They told me the handler on my case was on annual leave so my file would be on hold. Once she was back from annual leave she was then on home visits, which meant it took even longer.

Cengiz K.

Absolutely shocking! AED were assigned to my claim via Tesco Home Insurance. Slow, unresponsive, promise to provide updates within 24 hours and do not hear anything until I had to chase again 7-10 days after. Massively undervalued my burglary claim by at least £10,000 but as I was afraid to have to deal with them again and go through an appeal process I just accepted. I didn't renew my home insurance policy with Tesco for the sole reason that i was afraid that i might have to deal with these guys again. A basic burglary claim took over 6 months to settle. At the early stages of my claim they kept passing the blame onto the Metropolitan police for the delay saying they were waiting for a police report and this was ongoing for 4 - 5 weeks. Everytime i called them the same response "the report hasn't come in yet, we'll chase again" I finally got fed up, thought I would chase the police force myself and managed to get the police report within 24 hours! it just proves how much they lie and fob people off to buy themselves more time. I have never dealt with loss adjustors before but they were honestly disgracefully bad at basic customer service. WOULD DEFINITLEY NOT RECCOMEND!!!!!!

kate M.

Absolutely shocking company. 2 years and still waiting for a reply / money I was owed from a claim with Tesco. Just wouldn't use an insurance company that has anything to do with them again.