Acasta Europe Limited - Cheadle

Acasta Europe Limited is a well-known insurance company located at Address: 4 Station Rd, Cheadle Hulme, Cheadle SK8 5AE, United Kingdom. They can be easily reached by phone at Phone: 8006681350. The company's website, Website: acastaeurope.co.uk, offers a wealth of information about their services and products.

One of the key features of Acasta Europe Limited is their commitment to accessibility. The company's offices have a wheelchair-accessible car park and wheelchair-accessible entrance, making it easy for everyone to visit and do business with them.

According to opinions: this company has 38 reviews on Google My Business, with an average rating of 3.9/5. This suggests that Acasta Europe Limited is a well-regarded and respected insurance provider, with many satisfied customers.

When researching insurance companies, it's important to consider a number of factors, including financial stability, customer service, and the range of products and services offered. Acasta Europe Limited excels in all of these areas, making them an excellent choice for anyone in need of insurance coverage.

If you're considering Acasta Europe Limited for your insurance needs, be sure to visit their website to learn more about their offerings. From there, you can request a quote, learn about the company's history and mission, and get in touch with a representative to answer any questions you may have.

Reviews of Acasta Europe Limited

Martin White

5/5

I have cosmetic insurance with Acasta for my car and unfortunately I've needed to claim twice after curbing my diamond cut wheels. Both claims were handled very efficiently. I just had to send the claim form and pictures via email and these were always responded to very promptly. I was given the choice of a smart repair or re-cut, and opted for the smart repair, but for technical reasons they needed to be re-cut so I was then given the option to take them to a wheel repair place of my choice and just had to email the invoice/receipt after the repair. Payment was then made within a few days. I cannot fault this service and wouldn't hesitate to recommend them.

Roulla Kamil

1/5

First time I have had to use my alloy insurance. Claim filed 3rd October, 5 days to tell me they couldn’t open my photos, a further 6 days to confirm it had been sent to peer review. Claim approved - repairer supposed to contact within 48 hours, again not done. Another 6 days until they finally contact me (after I have chased), offering me a slot for 7 days later (which is inconvenient to me). Acasta refuse to let me use an alternative repairer as apparently “this is a reasonable timeframe”. Still awaiting confirmation of repair date. Approx one month for a simple alloy scuff repair. Absolutely nonsense process overall. Never again. I’ve had alloy & tyre protection for over 15 years across various cars. Absolutely the worst service ever received.

Tom Donovan

5/5

I had to claim several hundred pounds to cover the excess payment caused by a small scrape on my rental car. My excess insurance was through CHEW which meant I had to contact Acasta to get reimbursed. It's the first time I have had to claim on this insurance and I am pleased to say that Acasta paid the claim without fuss ... the acid test of good insurance cover. Thank you Acasta.

Patrick Reid

4/5

Acasta are a third party gap insurance company, who deal with cousins on behalf of aequetas. In terms of overall experience, I would say it's a 4/5 and the only reason I would say it's not a 5/5 is that communication aspect in relation to the claim. I.e. updates about where your claim is and what stage, confirming receipt of claim documentation and whether anything else is needed. Timescales between each stage of the process. It's almost like a little bullet point checklist is required so customers know the claim process and time periods between each stage.
Apart from that it was really easy to purchase gap insurance online. The price is very competitive, you get all your documents straight away after purchasing the gap insurance, and it's really clear about what is and what isn't covered by the insurance.
It's can be tricky getting hold of their customer service who despite their being an option to leave a message they don't call back.

Philip Caswell

5/5

I have purchased Car Hire Collision Waver Insurance for a number of years and had to claim on it for the first time this year. The claim process was simple , straightforward and efficient and without fuss I was paid out quickly. I will be using this product again. Thank you.

Margaret Ashworth

5/5

So far my Scratch and dent claim with Acasta Europe Ltd has gone very well. It simply requires contact from the repair service and arrangement of a mutual time . However, that aspect is slightly independent of my review for Acasta Europe themselves.
The telephone number was easy to find on my paperwork, and I tried contact twice , once when it was too busy and once when it was less so, getting through at this point. It was easy to understand and ask questions of the gentleman who dealt with my call. By agreement he sent my paperwork by email and I asked if I could return them the same way. I found I could take photos on my mobile, complete the paperwork and return all the same day by email. It was a couple of days later when I had an email to say that the claim was successful, who my details had been passed on to and that I would hear from the repair people soon. That is the stage we are at now, awaiting said contact . Thus far it couldn't have been easier to deal with and it was so refreshing to talk to a human being, who understood and was efficient, without sounding stressed or flummoxed themselves. If all goes well to complete the job I wouldn't hesitate to recommend this insurance policy with Acasta Europe
Update. The job itself took 5 minutes, but wasn't quite what I expected. It was a colour match pot and a few minutes with a dryer to cover the small scratch. It does take the eye away and is a good match. However, unless the whole panel was done ,there could not be a smooth, unblemished finish, as the car has a ceramic coating . To be honest ,nobody would want all that for a small scratch on a standard car. It's probably good enough , but not quite what I expected.

Graeme Radtke

5/5

I took out insurance for the Alloy wheels on my new car. When one of the wheels was curbed, I submitted a claim. Unfortunately, as the wheels are diamond cut, the mobile repair team were unable to repair it, but Acasta suggested I get the wheel fixed at a local alloy repair centre and then I would be refunded. I did this and the refund came through within a week. Great service, no hassle.

Ross Hunter

5/5

Acasta were very understanding through a difficult time, communicated well and resolved our claim quickly once we were able to supply all of the documents.