Desiree Love-Barrett
3/5
When we had a fire in our attic space over our kitchen, APA came in and helped us with everything in Aug. of 2020. They were great I would give them a 5 star because the staff in the office were amazing but their contractors were less than desirable. The electrician they hired had trouble putting a ceiling fan in, putting up our bathroom lights to the correct hight, and now after 3.5 years we are having trouble with the electrical line they rewired. The breaker box sub panel still isn't up to code and all they have to say is that it pass inspection and my insurance wouldn't pay for the ordinance law /code update even though it is on our policy. The breaker box and sub panel are outdated and every electrician we have talked to says that it should have been replaced.
The roof that was replaced was caulked and not patched correctly and is now leaking around the chimney and they won't return our calls to come out to look at. We had to go up and fix it ourselves.
We thought that there was a warranty on it but I guess not since we can't get a phone call back. When our cabinets were being replaced we had crown molding added but the carpenter put a seam in the middle of our cabinets and when we brought it to their attention, they said there wasn't money to fix it.
They did get the insurance to respond and payout quickly but I would say you need to be there every day to supervise and make sure things get done correctly and fight for what is the right way to be done. They did do the extras that we wanted but it was at the expense of doing things right. Or pay your deductible and use your own contractor.
Again, the office staff and Advance Public Adjusting are great, it's the contractors we had an issue with.
