Nick Hannant
3/5
This was the buying process - online. I thought they way it deals with taking details - particularly relating to pre existing medical conditions - was absolutely brilliant. Very clear, very straightforward and intuitive. Well done. I also think the cover offered was very well thought out, and ideal for us. I think the way the policy choices are listed could be better (it's rather like a go compare thing, rather than a simple spread sheet of what they are and what they cost). However it does work. The problems started when I wanted to find out some details about making the policy multi trip, to include a trip within the UK. I couldn't find any info anywhere, so I referred to chat. The first thing is you think you are chatting with a human, until it becomes clear it's a bot, which only deals with FAQs. What a massive waste of time. I then was given an option to chat to a human, which I clicked and it said we are putting you through NOW. I just went dead, no 'we are waiting for someone to be available'. After a few minutes I typed an 'is anyone there?' message - no response, so in the end, after more minutes, I signed exited with the message, well I'll go somewhere else... Later in the day I received an email from a Coral, who had the contents of a chat in the body of the email, which implied I was not responding to them. This means either the technology sucks or there is mendacity involved. My advice - just use humans, get rid of the Bot - I don't know anyone who likes them. Anyway, this ruined what would have been a 5 star rating. In the end I bought the single trip policy a couple of days later because in every other way these guys are very good. I've used them many times before and I really like them.
