Allied Universal Compliance and Investigations - Tewkesbury

Charlie W.

We have now been dealing with this company passed onto from ageas insurers,
Ageas are thee worst company I have ever had the misfortune to deal with but as it’s going these guys aren’t much different. We’ve been bullied and mislead with potential offers then dragged down another stressful and mentally frustrating situation again and again. I cannot stress enough do not use ageas insurers or if you have to deal with allied universal then my advice would be to prepare for a long and super stressful back and forth of just the most difficult and passive aggressive line of communication you have ever had to deal with. AVOID LIKE THE PLAGUE!!

Anon A.

If I could leave negative 50 stars, that's what I would give.. if their offices burnt down and a majority of their employees got incurable crabs I'd consider it karma.

I have NEVER experienced anything like this "company" and it's staff. We've had home/contents insurance since the moment our mortgage finalised and in the many years since have never made a claim. After damage to our house was caused by an issue with the next doors property we were forced to claim. We were shocked that we were passed to this shambles of an investigation team anyway but appreciate the need to ensure legitimate claims. We dealt with "Mark" and I was bullied, interrogated, deliberately confused, accused and pressured to the point of an on call panic attack..! We have tried to complain about the way I was treated only to blocked at every turn, hung up on multiple times and don't even get me started on the unprofessional texts received. Despite the honest claim and attempts to sort the issue by phone and email, our policy was cancelled based on this "persons" feedback. We are now paying solicitors to deal with the issue with view to have them investigate my treatment. I've also ended up back in therapy to deal with the effects of the original problem with my home and treatment by this disgusting company setting back my mental heath progress. My husband just retired and we could have done without this expense and at a time life is already difficult we could certainly have done without dealing with these monsters!

I hope whatever bonus' you're paid for rejecting claims is worth the effect you have on good people. How you sleep at night is beyond me.

*Anon review as we never wish to hear from this company again unless via our solicitors.

M A. (.

Could have given a negative star!! If I could. I Was transferred to them by Nationwide, for my home insurance, they are an absolute nightmare. My dealings with them have been horrendous and stressful. They have put me off of home insurance all together with anyone. They bully, lie, cheat and are involved in criminal activity/behaviour. 0/10 for customer service, compassion and for flexibility. After 40 years , clean, honest customer, with Nationwide, never been insulted like this , accusation of fraud?! One misunderstanding, and they voided my policy!

Helen M.

I'm not sure how this company has received such negative reviews. I spoke to a lady called Tracey today. She was very polite, helpful and knowledgeable. My insurance is with Tesco, underwritten by Legal and General. Yes, it's a little longer process than usual due to the pandemic, but I have received excellent customer service throughout. Thank you.

Coley C.

I was very shocked to find myself under investigation when making an insurance claim. It was quite upsetting for me. However, the person who investigated me, Mark was very professional and respected me at all times. I was very grateful to him for treating me with dignity. Also my Case Manager Jo was very professional and respectful with a great customer service ethic. I am very grateful to them both for making the situation a lot more bearable. Thank you so much.

Susan L.

Recieved a call from this company looking for a formal statement for my insurance company regarding an accident i was involved in. Explained to the man on the phone that i have cancelled my claim(turns out i could get my car fixed cheaper than my excess, i just went into panic mode and called them, definitely not trying to commit fraud) and the matter was closed, so no need for a further statement (i had already submitted a statement direct to my insurance company) By this point my 2yr old was crying and looking for my attention. The man then said to me 'eh i can't exactly hear you when your kid is screaming in the background'....i let it go and politely continued to explain that the insurance company has the incident number from the police and should they still require any further information even though the claim had been withdrawn, to contact the police. At this point he replied with 'well i'll just go back to your insurance company and let them know you're refusing to cooperate'. Whilst trying to reply and again explain that i had already submitted a statement, and again reiterate that the claim had been withdrawn, he again turned round and said 'i can't exactly hear when your kid is screaming at you in the background'. It was at this point i was no longer calm and polite. Absolute shambles of a company. No customer service skills whatsoever. Disgusting way to speak to anybody. I ended up hanging up as my baby required my attention. I called back to submit a formal complaint, was put on hold for 20mins then cut off. No surprise there then!

Mark T.

I was referred to The Cotswolds Group to handle my Insurance claim and when I googled them I thought the worse. I have to say though from start to finish the way they handled the online interview was very thorough but very fair. All I'd say is if you do have to deal with their claims investigators, just cover yourself by filming the interview, ask their permission of coarse and if your stood on concrete in terms of the claim validity then you will be fine. Jo Mooney & David Bollon I found both to be very fair. The claim has now been settled which took around 7 weeks.

Peter

ADVICE - TELL THE TRUTH, BE HONEST, GIVE AS MUCH INFORMATION AS POSSIBLE AND BE CALM. IF YOUR CLAIM IS GENIUINE YOU SHOULD BE OK.

I was the victim of a robbery of my Rolex and as I had only been insured for 3 weeks or so (with Barclays personal possessions insurance), it was sent straight to Cotswold (Fraud Investigators) and I was dealt with by Kelly Baker. It took around 3 months to be settle which is quite long however this was a circa 15k Rolex. She wasn't the nicest person and wasn't reassuring at all, however, due to fraud and people telling lies etc I believe they have to be like this and have to have their poker face on at all times. She was thorough and in the end settled the claim in my favour. I am now waiting for the watch to be replaced by Hallmark (the jewellery specialists).

Process: Set Up & Robbed, I reported it to the Police, I reported it to my insurance company, Assigned to fraud specialists, Fraud specialists video interviewed me, Jewellery specialists interviewed me to validate the watch, Fraud specialists provided recommendation to insurance company (they can settle or decline), Assigned back to jewellery specialists to source my watch and settle claim.

If you have any questions, feel free to ask.