Aviva Protection UK Limited - York

Ebz H.

my dad passed away at the beginning of july I contacted this company with regards to his life insurance.
They were very helpful and explained that they were very sorry for my loss and they understand it’s a difficult time and would do everything to make the situation as painless as possible.
They also explained that claims are usually settled in 30 days except in some exceptional cases it can be up to 60 days.
This all sounds great except it has now been 5 months and I am still waiting for them to process my claim.
Every time i call up I am told they are waiting for more information from the GP or they are awaiting confirmation that payment has been made from the GP.
However everytime I contact the GP they tell me they have not received a request for information or they have not received payment to release the information.
This company does absolutely everything to stall payment to you at a time you don't need this kind of stress.
Please don't use this company unless you want the stress and financial burden after a loved one has passed while you try to get them to keep you updated.
I cannot believe people are giving this company anything more than 1 star, I would give zero if it was possible.

Aaron H.

After my dad passed away at the beginning of September I contacted this company with regards to his life insurance.
They were very helpful and explained that they were very sorry for my loss and they understand its a difficult time and would do everything to make the situation as painless as possible.
They also explained that claims are usually settled in 30 days except in some exceptional cases it can be up to 60 days.
This all sounds great except it has now been 4 months and I am still waiting for them to process my claim.
Every time i call up I am told they are waiting for more information from the GP or they are awaiting confirmation that payment has been made from the GP.
However everytime I contact the GP they tell me they have not received a request for information or they have not received payment to release the information.
This company does absolutely everything to stall payment to you at a time you don't need this kind of stress.
Please don't use this company unless you want the stress and financial burden after a loved one has passed while you try to get them to keep you updated.
I cannot believe people are giving this company anything more than 1 star, I would give zero if it was possible.

**update after speaking with them yet again and response to AIG below **

It has now been nearly 5 months and still no closer to a resolution. Still keep telling me they are waiting for the GP. Every time i speak to the GP they couldn't be more helpful and explain they have sent all the information requested.
If these people just picked up the phone instead of sending an e mail, waiting 2 weeks to follow up and then sending another e mail this could have been sorted months ago.

I urge absolutely anyone thinking of using thus company to please think twice so you don't have to go through the same great myself and others have to go through at the one time in life when you don't need anymore stress and hardship.

Molly F.

I had to make a change to my policy due to a particularly tricky situation and both Kay and Doug were incredible at helping me with everything and answering all my questions in a kind and caring way. I really appreciated their attention to detail when it came to checking every element of the things I was asking and they were both really patient with me when I needed further explanation. Thank you.

Jane T.

I rang AIG to complete Trust details on the event of my death. The agent was polite but failed to post out forms and did not email me my details. I had go call again and go tbrough it all again. I completed forms online but had not received confirmation if they have been completed correctly

Kim D.

Was told payment would be with me in 3-5 days. Still waiting 2weeks after. Poor communication.

June H.

I am fed up with this company not getting in touch with me first before increasing my life insurance payments
Surely they should justify the reason for the increase
Instead of taking it for granted I’m happy to pay it
You try and ring this company and do not get through to anyone
Before covid this company use to be on the ball and ring me if there was a problem of any sort
Judging by the bad reviews,I’m starting to have doubts about this company and it worries me that on the event of my death,my family will have a problem being paid out.I therefore would prefer a complete full refund of all monies I have paid in so I can go to a more reputable company
That can be trusted.I do hope this isn’t a covid scam of trying to claw money back from there customers.I would appreciate it if AIG customer services gets in touch with me ,seeing I cannot reach them.

Stephen D.

I HAVE BEEN TRYING TO CONTACT THIS COMPANY FOR OVER 2 MONTHS NOW, AND HAVE MADE NO PROGRESS WHATSOEVER.

TERRIBLE CUSTOMER SERVICE FROM THIS COMPANY. HAVE BEEN TRYING TO CONTACT THEM FOR OVER A MONTH, BY PHONE & BY EMAIL WITHOUT SUCCESS. IS ANYONE THERE?
THEY'RE HAPPY TO COLLECT MY MONTHLY PREMIUMS, BUT CAN'T BE BOTHERED TO HELP ANSWER A SIMPLE QUERY.
BE WARNED

Jason M.

DISGUSTED. My father, with Stage 4 Alzheimers was sold an AIG life insurance policy - but even with full LPoA for finance and health, they refuse to speak to me and answer how this policy was taken out. He was sold £1250 of cover for £10 per month. My father has no memory of how this happened. It's heartbreaking that they think this is OK.