AXA Insurance Derry - Londonderry

\n

AXA Insurance Derry: A Comprehensive Overview

\n

For individuals and businesses in the Londonderry area seeking reliable and comprehensive insurance solutions, AXA Insurance Derry presents a compelling option. Located at 12-14 The Diamond, Londonderry BT48 6HW, United Kingdom, this branch offers a localized approach to insurance needs, backed by the extensive resources and reputation of the AXA Insurance group. The contact number is 2871368046, and their website, accessible at axani.co.uk, provides detailed information about their services and offerings. The company specializes in a variety of insurance products, including Auto insurance agency, Home insurance agency, and Motorcycle insurance agency, demonstrating a broad understanding of diverse risk profiles.

\n\n

Specializations and Services

\n

AXA Insurance Derry’s core competencies lie in providing tailored insurance coverage for various needs. Specifically, they excel in assisting clients with acquiring suitable Auto insurance policies, safeguarding vehicles against potential damage or liability. Their Home insurance services offer protection for residential properties, covering aspects such as structural damage, personal belongings, and liability. For motorcycle enthusiasts, a dedicated Motorcycle insurance agency ensures proper coverage for these specialized vehicles. Beyond these core offerings, the branch also provides access to related financial services, including Credit cards and Debit cards, streamlining the process for clients seeking integrated financial solutions. Furthermore, the adoption of NFC mobile payments highlights their commitment to modernizing customer experiences.

\n\n

Location and Accessibility

\n

The physical location at 12-14 The Diamond, Londonderry BT48 6HW provides a convenient point of contact for clients residing in and around Londonderry. The branch's strategic positioning facilitates face-to-face consultations, fostering personalized service and building strong client relationships. The accessibility of the branch reflects AXA Insurance's dedication to being readily available to its local clientele. The team at the Derry branch is committed to providing a high level of service and expertise to all customers.

\n\n

Customer Feedback and Reputation

\n

AXA Insurance Derry has garnered a positive reputation within the local community, as evidenced by its 113 reviews on Google My Business. The average opinion rating stands at 4.2/5, indicating a generally satisfied customer base. Feedback consistently praises the helpfulness and friendliness of the agents, specifically mentioning individuals like Kingsley and Helena. Many clients appreciate the professional and knowledgeable approach demonstrated by the staff, reinforcing the company's commitment to delivering superior service. A recurring theme in the feedback suggests a balance between adhering to strict regulatory guidelines and providing a user-friendly experience. Notably, some clients have noted limitations based on residency requirements within the UK, highlighting a key operational consideration. However, the vast majority of clients express satisfaction with the quality of the insurance products and the overall service provided. The branch consistently receives commendations for its approachable and efficient service, contributing to its favorable customer ratings.

\n\n

Key Features and Benefits

\n

\n
• Comprehensive Insurance Coverage: AXA Insurance Derry offers a wide range of insurance products to meet diverse needs.

\n

• Local Expertise: The branch’s location in Londonderry allows for personalized service and understanding of local circumstances.

\n

• Dedicated Agents: Experienced agents provide guidance and support throughout the insurance process.

\n

• Modern Payment Options: Acceptance of NFC mobile payments enhances convenience and accessibility.

\n

• Strong Brand Reputation: Backed by the AXA Insurance group, clients benefit from a trusted and established brand.

\n

\n

In essence, AXA Insurance Derry represents a reliable and accessible insurance provider for individuals and businesses in the Londonderry area. Their commitment to customer satisfaction, combined with a broad range of insurance products and a strategic location, positions them as a valuable resource for all insurance needs. The ongoing efforts to enhance customer service and adapt to evolving payment methods further solidify their commitment to meeting the demands of the modern market.

\n\n",
"summary": "AXA Insurance Derry offers comprehensive auto, home, and motorcycle insurance solutions in Londonderry, UK, with a strong reputation for helpful service and a 4.2/5 average customer rating, while acknowledging UK residency requirements.",
"keywords": "Insurance, AXA, Derry, Auto Insurance, Home Insurance, Motorcycle Insurance",
"word_count": 998,
"quality_score": 8,
"has__tags": "true",
"language_used": "en"
}

👍 Reviews of AXA Insurance Derry

Amber G.

5/5

Great experience renewing my motor policy with agent Kingsley today from Derry contact centre. Helpful,friendly and well mannered guy! Thank you

Patrick L.

5/5

Very nice people. One of the top-rated insurance companies. But they are saying because they follow strict rules. One of them being that you have to be a resident of the UK. Since I'm not they cannot help me. Still, a shout out to Helena at the Diamond office as she was very friendly and professional and knowledgeable. If you need insurance, get a quote from them.

Barbara P.

5/5

Friendly helpful staff excellent service. Clare and Jason easy to talk with they were very patient and helpful with me and made me feel welcome and at ease would highly recommend them everytime. 5star++

James M.

1/5

Had been a customer for years......that's changed. When deciding not to renew and phoned AXA to say so, was expecting the questions of why and who was cheaper that's normal, what I wasn't expecting was them to give a "discount" which was still dearer than new insurer and them expecting me to renew. After saying that I didn't want to renew because of the price I got hit with statements of prices going up with oil and electric and the world's a different place......hence the need to save money? All sorted I thought.......no not to be, online I asked for no claims to be sent out of which it didn't appear. So I rang again and asked for no claims to be sent out to the reply that it already has been.....well if it had I wouldn't be ringing would I? So they agreed to send again the no claims discount......still hasn't arrived now 2 months later. God help anyone trying to sort a claim out. So one star is all I can give and thats one too much for price, customer service and all their drama. Maybe customer service isn't high on their list and more concerned about your money in their account. Insurance is a buyer's market, you don't have to remain with same insurer if the price doesn't suit.

Jim B.

3/5

I'm still with axa & have been for years. But their customer service is a BIG let down lately, particularly the Derry city branch at the diamond. Great quotes but the "lady" I was doing business with just didn't want to be there.. people skills needed one thinks... I'm all for supporting local jobs but that one makes it very difficult

Simon T.

1/5

Looking to renew my second vehicle with them again but they never bother to call back, even after calling them for a second time to be told "someone will call you back". AXA had my custom for 10 years but obviously not loyal enough or worthy for my custom anymore. Goodbye.

denis D.

1/5

Was with AXA for 10 years no claims or crashes they phoned me and decided to up my insurance by 300 pounds went elsewhere and got it cheaper

Paddy K.

5/5

AXA is located in the Diamond in the Maiden City the staff are very friendly and helpful and give great advice when it comes to car and House insurance