Barratt Smith Brown - Leicester

E S.

Don’t trust anyone there who says they will ‘look into it’ .. 2 years after the debt was ALREADY PAID and they are still chasing for some imaginary debt! Apparently i now owe an extra £100 as well lol ..

Erin said she would sort this out.. ERIN IS A LIAR!!!

Anne T.

Wish you could give zero stars as this company is that bad.
May 23 email received almost demanding I pay an "outstanding balance " to them for Together Energy. I have sent them proof of a refund paid to me in June 21 from Together Energy when I changed suppliers and the account was closed.
July 23 receive another demanding letter exactly same as first. Call them and surprise surprise the girl I'd been dealing with is not there but person I spoke to says nothing on my record showing the proof sent. Was then given the excuse they get lots of emails !!. NOT MY PROBLEM DO SOME WORK AND RESOLVE THEM 😡😡😡

Joan A.

This is by far the worst company that I have ever had the misfortune to have to deal with. Like everyone else I have received emails demanding that I pay money that I don’t owe. I have never disputed that I owe some money and that I’m eager to pay that, but the amount owing is a fraction of the amount demanded. I have sent them plenty of evidence confirming that my figures are correct such as photographs of meter readings at the start of my contract and photographs of meter readings at the end of the contract ( photos included the dates that they were taken) I also sent photos of all payments made to Together Energy via my bank account. I even did the calculation for them based on my tariff information, yet the collection agent refuses to accept that that I don’t owe the amount they have demanded. I asked them to provide evidence proving their figures but they have declined to provide this information. They now send ‘no reply’ emails threatening legal action although I have sent many emails to the company- they do not respond. They ask me to ring them yet the phone is constantly busy and they never return my calls. I almost welcome court action as I have all my evidence in a file to produce at a hearing. If I could give this company minus stars , I would.

sarah J.

I am experiencing the same, I went to the financial ombudsman and disputed an energy bill which I did not owe. I won my case and the energy company were told to leave me alone, in fact the energy company went bust. I am receiving threat letters from this scam company threatening me with court. Well be my guest as when we hit the court room and I present my evidence, I think they will be owing me compensation. This company do not respond to phone calls or emails. I think this company should be checked out by the ombudsman

Phillip H.

Were you a former together energy customer?

Like many others my aunt has received aggressive / legally worded letters. Appreciate fully the firm went bust they wish to recover unpaid monies on bad customers but they appear to be fishing on good customers too.

As a nephew not involved directly they appear to be working on corrupt data saying energy bills were unpaid and debt collectors due. This would alarm me and I’m not the one with the account to simply make someone pay off the matter to focus on busy life’s.

In our case my aunt is near deaf & had a recent bereavement so asked me to help or pay. I don’t know about anyone else but who keeps data from two years back but she actually has the statements in a file.

The firm ignored us for weeks emails or calls. I finally had someone who offered immediate settlement and 50% discount from the claimed sum. Having managed a few commercial teams it was questionable how easy a settlement was offered. Perhaps commission is received?

The demanded meter readings were lower than the final statement. My aunts statements had credit in the final bills so it was fraud to put forward these letters. Just corrupt data and case closed for all I thought.

Weeks later the letters resume with even more legal word soup and threats of bailiffs. I’ve had my own legal problems with suppliers & builders you only have that following small claims where you can defend yourself or in this case they’d have to validate the demand.

the sums on the letter what was a few hundred is now almost a thousand. Incredible spiral In costs from a small claimed sum.

I’ve had experience of court These letters are designed to both intimidate and make the vulnerable pay out to a failed business.

No call back or response to any email, do let it come to court as the firm is unethical or resourced with professionals to engage directly.

Julia W.

Way back in 2020 I signed up to Look after my bills who arrange switchovers between Utility Companies. At that time (around May 2020) I received an email saying that they had arranged a switch from Bulb to Together Energy. I was perfectly happy with Bulb and contacted LAMB requesting the switch got cancelled and I heard nothing more. My account remained with Bulb and they continued to take payment by DD every month. Fast forward 2 years and I receive email from BSBC claiming I owe £244.77 to Together Energy which I disputed. I provided proof that I was never a customer of TE and requested evidence from them what the debt was for. I received another email in Sept 3023 chasing again. No acknowledgement of the emails sent and when I called they said they would put a note on file. It all went quiet until yesterday I received yet another payment demand threatening legal action if I don't pay. The hardest thing is there is no help out there. Octopus Energy who took over TE were unable to help as there was no account to speak of. Citizens Advice have said to make contact again with them and also ombudsman. I am reading a lot of reviews of this company and they all say the same thing. Bullying, false debts owed and incompetency. I am today contacting my own legal representative as I have all the evidence that I don't owe a penny to TE

Joe T.

One star is definitely being generous.

I have received an email from this company stating they were collecting an outstanding balance on behalf of together energy. I paid the outstanding balance before they went into administration. The payment was for two missed months totalling £140. So imagine my surprise when I received the email from this company stating I owe them almost £9000!

I have all my original emails from together energy saying my balance is all paid up so I really am interested as to where this completely fabricated number has come from. How 2 missed payments of £70 can total £9000 baffles me. But then maths never was something I was very good at.

The missed payments were also a mistake on together energy after they failed to swap the direct debit details after a bereavement. Again I have all the emails where they admitted to this fault. Along with the confirmation of them recieving my payment. Thank you for making me revisit this also.

I have attempted to call them 8 times. I have left a voicemail on every occasion and no one has returned my calls. There is also no other way to contact them. Awful company. Feel free to escalate this as your intimidating email says after 7 days. I have all my paperwork in order ready for when you do.

Rachel

After ZOGenergy went bust and I couldn't pay them, this company contacted me for payment. All their emails went to my junk mail so I didn't see them and when I did I made payment. I was met with attitude for having taken a while to get in touch. I sent an email confirming my payment to the woman who I had been contacted by and asked for confirmation of receipt and that I would no longer be contacted. I never received a reply. Nearly 6 months later I am still receiving emails threatening to take things further if I do not pay. I phoned them today to ask them to stop and they said I must provide evidence of payment. You should be doing this yourself if you have made the error. I don't want to spend an hour of my day searching through bank statements.

EDIT: April 2024
Still being contacted regularly, and now being threatened with court and affecting my credit score. Payment was made 18 months ago, evidence sent of that payment twice now.