Basingstoke MOT & Servicing Centre - Basingstoke

Craig D.

PLEASE SAVE YOUR SELF THE EXPERIENCE!!
there is good and bad everywhere but after asking for an mot extremely well priced… this is to snag there prey . I was given a list of things that needed doing … unknowingly they picked the wrong items to try to extract money from me … they said it would take 2 hours and it only took about an hour but still charged me and the parts they replaced were made to sound like hard labour time consuming job when in fact it was a total of 6 bolts unscrewed and 6 bolts screwed back … this is fact … they stuck the reflector tape I purchased to the back left side all of 30seconds.. and replaced bothe rear indicator bulbs supplied.. how ever thee actually keeped one of the new bulbs as they were in the same packet but I now have 2 different bulbs … total was £389.84 parts wee no mor than £100 ther for they charged me £289 for one hours work all this after saying I trusted them and I needed stuff done asap as I have a family emergency…
Heartless false charging and take advantage.
I even checked with a mechanic friend and even at full price would have only charged £200 parts and labour as it was such an easy job … not to mention I questioned the need for these to be changed as they were done last year … I have proof receipts and this should not be aloud to happen
THEY NEED INVESTIGATION!!

Kayley-Shay V.

AMAZING SERVICE. The receptionist Emma was extremely helpful and frequently. He experience as a mechanic was very reassuring as she knows her stuff!
My mother and I ware very happy with the service thank you!
Great prices!
Trust worthy!
Highly recommended!

Jess V.

I’d just like to take a minute to say how thankful i am for the service from you guys. The team are helpful , reassuring and patient and did everything they could to help me get to the bottom of what was wrong with my car. The car was in for a day and ready for the next afternoon baring in mind it was a £1340 job !! EXTREMELY pleased and will not be going to them for future.
Jessica. 🙂

Rachael H.

I took my car in for an MOT and unfortunately it failed. However, they were able to get it fixed and retested with in an hour!

The lady on reception called Emma was so friendly and helpful. She was down to earth and a breath of fresh air. She was so positive and it was lovely to see.

Will be coming here for everything needed in the future. Thank you for your kindness and positivity:)!

Jamie L.

Amazing bunch of hard working lads! Always feel welcomed. Honest and transparent with their work. Feel like a valued customer every time. Their comms are prompt and prices are more than fair. I’ve used Basingstoke mot and service for years and always will. My mates a mechanic and I’d still rather use these guys, that tells you everything!

Anthony S.

Update to my 1 star review: Contacted Basingstoke MOT for an email copy of my service report and receipt. After enquiring about my reg, the attitude changed. “Oh yes, I remember you. You gave us a 1 star review (deservedly, read below). Sorry - we don’t email invoices, you need to come in and pick it up. Sorry, I’m out of the country, and therefore cannot. Well I’m afraid we cannot email you the invoice.” Under Consumer Rights Act, there is not requirement for invoice to be collected, and request should not be unreasonably withheld. Email request that followed - radio silence.

Unfortunately no zero-star option to downgrade to.

Original Review: So bad!! Booked my VW EV in for a service. Got it back with feedback that they couldn’t reset service light, didn’t have the tools. No offers or suggestions to get it sorted. No other dealers will reset it as they never serviced it. After phoning them, they asked me to phone a service centre who they have worked with in the past (it’s happened before yet they still accepted the service). Service centre wanted to charge me, despite what was said. After insisting, they agreed to get it sorted. Drove from London to Basingstoke, dropped off, 3 hrs later get a call to say ‘we bought a machine earlier in the week, hasn’t arrived, can you bring it back next week’. Despite knowing that they couldn’t reset service not reset the service light for my vehicle, they took the job on, never finished the job, were not proactive in assisting and then wasted a day of my time while they twiddled their thumbs!

Emma B.

My first time visiting the Basingstoke MOT & Servicing Centre and the service was brilliant. Booked my car in for an MOT earlier this month and the lady on reception, she was also called Emma (great name! 😊). Emma was so helpful, very efficient, kind natured with a great sense of humour. My car passed its MOT with no issues and I was only waiting around 55 minutes. Also, their booking system for MOTs is online and you pay before attending the appointment so it’s really easy, no messing around with trying to pay at the garage! I would highly recommend and I will definitely be taking my car back next year for its follow up MOT….. Thanks again xx

Harry R.

Did my MOT straight away due to a cancellation. Very friendly staff and completed the MOT quick! There was a small fault with the headlights which they easily sorted which allowed the pass and saved me the stress - thanks!