Bastion Insurance Services Ltd - Oxford

Bastion Insurance Services Ltd is a reputable insurance agency located in the heart of Oxford, United Kingdom. The agency's headquarters is situated in a prominent location at Temple Court, 109 Oxford Rd, Oxford OX4 2ER. If you're looking to get in touch with them, you can give them a call at 1865818927. Additionally, you can visit their website at bastioninsurance.co.uk for more information.

As an insurance agency, Bastion Insurance Services Ltd specializes in providing various types of insurance coverage to their clients. Their team of experienced professionals works tirelessly to ensure that their clients receive the best possible insurance plans tailored to their specific needs. Whether you're looking for personal or business insurance, Bastion Insurance Services Ltd has got you covered.

One of the things that set Bastion Insurance Services Ltd apart from other insurance agencies is their commitment to providing exceptional customer service. They understand that insurance can be a complicated and confusing topic, which is why they take the time to explain everything to their clients in a clear and concise manner. They believe that building strong relationships with their clients is the key to their success.

When it comes to their online presence, Bastion Insurance Services Ltd has a strong presence on Google My Business with 20 reviews. The average opinion rating for the company is 2.4/5, which is a testament to their commitment to providing excellent service to their clients.

If you're looking for an insurance agency that you can trust, Bastion Insurance Services Ltd is an excellent choice. Their team of experienced professionals, commitment to customer service, and wide range of insurance options make them a standout choice in the insurance industry.

Reviews of Bastion Insurance Services Ltd

Adam Willis

1/5

Unfortunately I agree with a lot of the reviews as they seem to spend more time on pay out avoidance than they do on helping the customer. My Daughter had her phone stolen from her bag whilst out in London and they refuse to pay unless I can prove the phone is locked. BT immediately registered the phone as lost based on the IMEI number and cancelled the SIM, but they still are arguing about getting proof. This is ridiculous.

Daegan Simpson

1/5

Awful, had insurance for over a year that cumulatively cost nearly the same as replacing the entire handset, tried to claim a repair on a broken screen and was told I had an excess of the same amount again, could have bought two handsets for the price of repairing my screen. Absolute cowboys, do not recommend.

Gul Khan

1/5

If I could put zero I would.
This company is run by complete cowboys. Very happy to take your money but terrible when it comes to making a claim. I am an NHS worker that has been essentially without a mobile for nearly a year. This company has been asking for numerous documents, changing account handlers who then ask for the same documents again and again. Only for nothing to go into fruition. In the process on speaking to a financial ombudsman to be able to investigate further. Absolute criminal behaviour from a sham company trying to pass off as an official insurance firm. Absolute joke.

Ian Daniels

1/5

Can I give no stars!
Our kichen appliences were covered by this company. Our washing machine broke. We reported the issue to the company and heard nothing despite our many phone calls. Eventually after months of complaint and no washing machine we were offered £50. We cancelled our policy but they continued to take payments after cancellation. Please avoid. Go with another insurance company. Read the other poor reviews about this company. I wish we had

roush chowdhury

1/5

Got mobile phone insurance. Provided all the relevant documents. They refused to help. Contacted financial-ombudsman, they have taken my case on. DO NOT TRUST this company.

Sarah Thomas

1/5

AVOID AVOID AVOID. Its a scam I've been paying money to this company every month and when I try to contact them because my phone broke you cannot get through. I tried the claim line all different days and times and it keeps saying the office is closed, I've tried ringing customer services the longest I've been kept on hold for is 2 hours I hung up. I've emailed no response. Please don't waste your money!!!!

Michelle Cunningham

1/5

This is a terrible insurance broker, I we'd not recommend them to anyone, I damaged my phone Fri 5th August 2022, I have phoned them every single day since & after being on hold for over an hour every time, am promised a phone call back to take my excess payment, which surprise surprise still hasn't happened, I am severely disabled in a wheelchair, & my mobile is my only was of calling for help etc, but as screen is damaged its impossible to do but they don't seem to be bothered at all, shame on thaeo th

J

1/5

Happily take your money but wont fix your phone. Rubbish & I've cancelled my direct debit to them.