Broker Direct PLC - Bolton

jamie dacey

Absolutely embarrassing company if you work for them stay where you are your services aren't required anywhere else stay put.

16 months on they've wasted every minute of my time ... finally I get justice and they've waited to the last day to send a cheque that will have me waiting yet more time to be cashed.

Just do everyone a favour and close down.

Budgie Wright

My partner has encountered every kind of evasive action since attempting to make a claim a month ago. Forced to make recorded statements 3 times. Multiple different people calling to ‘verify’ a straightforward loss claim. Refusing (until forced) to resend an email, that was supposedly sent, with online claim form that requires completion, attached. All designed to delay, or wear clients down so they don’t persist.
Ombudsman will be involved in this, almost certainly.

Avoid.

Melanie Fendick

Have messaged me approx 30 times in a week about an accident where one is their clients is at fault. Told them as I have a company car I cannot claim direct and to stop messaging me - but they still text me 4 or 5 times a day
Have called a complained and within 2 hours guess what?! Another text - it feels like harassment at this point
Will be contacting the ombudsman

paul mannell

Slow, uninterested and unorganised are all words that could be used to describe our interactions with this company so far. We went through a broker and unfortunately we didn't see the reviews for this company, but if we had, and based on our experience now, we would never have chosen to insure with them. It now gets worse. They refuse to send out copies of reports. They seemingly deliberately take a long time to act. They have only called me twice in 9 weeks and finally a massive red flag has appeared which we will be following up with regulators ASAP. To top every thing off, the broker that I used is now stopping their affiliation with them as they said the service is embarrassing and it reflects badly on them. Avoid wherever possible.

Pauya Mozooni

Scam company. They do not reply, keep you updated on your case and do not pay out when they need to, after paying years of insurance. The fine print sets you up to lose. ZERO stars. They need to go out of business.

Beth Tromans

took over a month for my claim to be sorted, once it had been approved after numerous phone calls back and forth, i had a very rude individual who i spoke to on the phone saying that i had rang the wrong number and that i should of phoned MPL claims, in which there company “broker direct” was stated in numerous emails and i had phoned multiple times before and wasn't made away of this- however he continued to be very rude about the whole situation being very arrogant and abrupt to the point i had to put the phone down due to his lack of emotion and professionalism.

to say i wasn't even in the car when my accident happened, this whole situation has put me off entirely, as none of this was my fault but has been made out like it was!! definitely avoid !

marie ward

Dreadful firm asking me to lie,l paid for top insurance,although l sent builders confirmation and photos of the ceiling falling down due to storm damage,they would not pay and blatantly said 'we don't believe you'.
I am insured for loss of rent from my tenant,just because l can't see,they claimed that lm not insured against that,I AM.
Plenty more, a gang of crooks and should be avoided at all costs.l do believe that this firm will eventually be held to account.

David Viner

Claim was made in July 2023 and still can't get a response from them. They refuse to pay any garages their rates and simply wont respond to my emails and phone calls. Absolute disgrace and have no choice but to take this further through an ombudsman.