C P Adjusting Ltd - Bristol

Ian H.

A total disgrace of a company who should not even be allowed to trade. We have had a loss of earnings and business interruption policy claim in place for over 3 months now and this company just keep on saying the file is under review, not a single penny has been paid in the interim. It seems to me they are acting as a go-between company for insurance companies in the hope that people will give up chasing them. Well we wont.
PS; Not even worthy of 1 star but had to select it to complete the review.

Simon K.

An absolute waste of space, time and money. They almost never answer the phone and never answer any emails. This company should be closed down for good; they must save insurance companies a fortune by people who are trying to claim, just giving up! I would score in the minus star rating if I could.

Viral P.

Would give them 0 stars... Logged a claim many weeks ago. No response. Followed up and someone said they would escalate enquiry. No response. Spent 25 mins on hold today. No response. Was sold a policy by CIA landlord insurance (insured by another firm that has outsourced to CP Adjusting). Shameful that this type of poor service exists and is tolerated by clients and owners of the business.....

Kavana D.

Update: I was kept on the phone waiting for 20 min before I hung up and called back. They said that Louise will get in touch with some action items. She never did but Emma reached out to us instead of her and approved our claim. After all of the faff, it was a matter of sending them an email with our bank information for the transfer. They said it will take 10-15 working days to clear, often sooner. Will update here once we get it to give everyone an idea of timeline.

Update 2: As promised, we received the transfer in 4 working days. In total, our claim took 3 and a half months to process 🙂

I am not sure anybody even works here at this point. We have had a claim open since July 2024. It is now October 2024. After providing all requested details for our claim on the 21st August and subsequently sending 4 follow-up emails to Eliza we had no reply. Then, after calling CP Adjusting we were told to forward everything to Louise, which we did on 17th September - and that she would get back to us within a couple of working days, which she failed to do. We called up again (this time Lettings Hub) and were told that she would get back to us by Friday 27th September. Again, this date has passed us by.

Everytime we call, there's always an excuse and the elusive Louise somehow can't come to the phone. I am on a call with them right now and I have been waiting for 12 min while Louise's colleague gets her but her computer has somehow crashed.

Really can't make up stories about such bad customer service.

Paul E.

If you are a landlord and use these for insurance i would be very wary. This company were good as gold going through the claim process and sending the loss adjuster out I cant fault them there. But when the claim was approved and the work had started they initially told me and my partner 5 days from receipt of invoice for payment which the contractors were happy with as I didn't have the funds spare to front the whole bill. 5 days past no payment we are now at 15 days and i have some rather angry contractors knocking on my door. Not that CP adjusting care as they are shocking I have had to do all the chasing but the one person i need to talk to is always away from his desk or not available. He cant be that busy. chased again today and I will be totally shocking if they actually take my excess out of it for all the lies i have been told and chasing I have had to do iI was told on the phone payment would be made yesterday that being the 9th October, as you can probably guess another load of B*((ocks . sent a complaint in to the company they probably print them and have them framed if the wall was big enough i imagine. I am in talks with s solicitor though so we will hopefully get somewhere also complaint will be going in with the Financial ombudsman.

Rob J.

One star is more than I wanted to give but like others have said you can't leave zero.E -mails never received a reply, on the phone for ages and promises never kept.Landlord insurance up for renewal soon and there is no way I'm going with C I A again while thy use cpadjusting.

Kay C.

Horrendous experience!! chased , chased, not answering calls, always an excuse, passed from pillar to post..... Been asking for update and a call back. Nothing. Saying they haven't received Report from Loss Adjuster, when i have spoken directly to Loss Adjuster himself personally and he have assure me also backed this up with an email, it was sent a couple of days after viewing in June? Then sent again 3rd Sept with photos!!

Mohammed S.

If you are having to deal with them, I feel sorry for you... this company should be shut down for the way they deal with clients...
You have to chase them for everything, very slow to response, feels like they are doing you a favor,