Chattertons Solicitors & Wealth Management Newark - Newark

Yolie

Following an initial positive experience with this company where in late July 2024 I received a preliminary consultation with Lisa on my divorce, I have been somewhat less impressed with the follow on service.
With money very tight and my estranged husband being less than transparent with his financial disclosure it has taken a while before I was in a position to proceed.
Nonetheless in late September 24 I was informed by Lisa that my file was being closed as I had not yet instructed the solicitor to proceed. Not entirely unreasonable but when considering they were well aware of the difficult circumstances, perhaps somewhat hasty.
Finally in late Nov 24 I had the money available and the financial disclosure details such that i could proceed and wrote to inform the company of such. After over a week with no response I wrote again asking them to proceed where I received an automated email saying they would respond within the next 7 days, yet here we are 10 day before Christmas and nothing from who I believed to be a reputable company of solicitors. It's hard enough to make ends meet, let alone get the money together to employ a solicitor to deal with the difficult divorce that I am enduring, but to not even get a response explaining why they wouldn't/couldn't take on my case after initially saying they would is incredibly inconsiderate to say the least.
If she could have told me they were not going to tackle the case I could be well into the process with another company rather than facing another Christmas with my children not knowing what is going to happen next.

* IN RESPONSE TO YOUR REPLY *

Thank you for taking the time to respond but perhaps if you had actually read what was written your response may have had a chance to address the issue that I previously raised.
I made it very clear that a complete lack of response to the emails I sent was the crux of the issue, your statement that you responded is entirely false as I received nothing from your company following my multiple emails. As I previously said a response was what I expected; however, one was not forthcoming, in direct contradiction to what you wrote, and yes I did regularly check my junk mail.
Perhaps this would be better resolved direct rather than in this public forum as you are not representing your company in a very good light at all.

Ben C.

Gemma was absolutely fantastic and super quick responding during the full conveyancing process, couldn't recommend her and the team enough. Thank you.

John C.

I have recently completed the sale of a property in Newark, Notts. The solicitor who handled the sale for me, Shilpa Miah, was excellent! Communication was always first class e.g., emails were responded to promptly on the day, or within 24 hours, and where matters needed “chasing” – they were chased. As with most transactions of this nature there were one or two glitches. These were dealt with very sensitively and well. I received calls to discuss these matters and was provided with timely advice on more complex issues. I would have no hesitation in using Chatterton’s, and Shilpa, again or recommending them to my friends and colleagues.

Chris C.

Many thanks to Gemma for all her hard work that enabled us to purchase our dream home.

When Gemma took on our case, she ensured that all the searches got sent out immediately, as well as the questions to the vendor's solicitor too.

Gemma was helpful and friendly and always answered our many questions in a clear and concise manner.

She was also flexible to arrange to come to Chatterton's office local to us
to meet when we had to meet face to face and sign all the documents. She was also very clear when explaining anything about the house we needed to understand and also agreed to come and view site.

Her overall demeanor was of confidence as a result of her previous experience with new builds.

I would be happy to recommend Chatterton's, as a result of Gemma's efforts, and I will be doing so when we meet the purchasers of the remaining houses yet to be completed.

Thanks again Gemma for getting us over the line!

Jenny J.

Excellent, professional service. Gemma kept us updated throughout the conveyancing process which made the house move as painless as possible. Would highly recommend.

Stephen M.

We used Chattertons for our conveyancing and Shilpa was excellent. She chased everyone involved in the transaction and was very thorough and prompt. She kept us and everyone else involved on their toes which is exactly what you want from your solicitor when selling and buying property

E D.

We used Chattertons for the sale of our property. Our solicitor (Shilpa) was organised and professional at all times. Information provided to us was clear and there was always reassurance that if we had questions we were free to ask them. Communications were always received in a timely manner. We would recommend Chattertons in this respect.

Elizabeth R.

As a first time buyer, the process was daunting and confusing. However, Shilpa is incredible. Her services from start to finish are professional but empathetic, quick but thorough, and her ability and experience in the job show on everything she does. She explained everything in a way that made it simple, and when our first purchase fell through and I was struggling to keep up with the ups and downs, Shilpa made everything easier. I highly recommend her for sales or purchases and would absolutely work with her again in the future. Thankyou for everything Shilpa 🙂