Citizens Advice Rossendale & Hyndburn - Bacup

Citizens Advice Rossendale & Hyndburn: A Beacon of Support

Citizens Advice Rossendale & Hyndburn stands as a vital community resource, dedicated to providing free, impartial, and confidential advice and assistance to individuals and families across the Rossendale and Hyndburn boroughs. This charity, operating from Futures Pk in Bacup, serves as a crucial point of contact for those navigating complex issues related to debt, employment, benefits, housing, and a multitude of other challenges. The organization’s commitment to accessibility and user-friendly support is evident in its commitment to wheelchair accessibility, ensuring that all individuals, regardless of mobility, can access its invaluable services.

Location and Contact Information

The physical address of Citizens Advice Rossendale & Hyndburn is Address: Futures Pk, Bacup OL13 0DE, United Kingdom. They are easily reachable by phone, although a specific phone number was not provided. However, prospective clients can readily access comprehensive information and connect with the organization through their Website: cael.org.uk. This website acts as a central hub, detailing the services offered, providing frequently asked questions, and outlining how to book appointments or seek assistance remotely.

Specialties and Services Offered

Citizens Advice Rossendale & Hyndburn specializes in a broad spectrum of support areas. Their expertise encompasses:

• Debt Advice: Helping individuals understand their debts, develop repayment plans, and explore options for debt management.
• Benefits Advice: Providing guidance on eligibility for various benefits, including Universal Credit, pensions, and disability benefits.
• Housing Advice: Offering support regarding housing issues, such as rent arrears, evictions, and homelessness.
• Employment Advice: Assisting job seekers with resume writing, job searching strategies, and understanding employment rights.
• Consumer Advice: Helping individuals resolve disputes with traders, understand consumer rights, and report fraud.
• Family Law Advice: Providing information and guidance on family law matters, including divorce, separation, and child arrangements.

The charity’s approach is rooted in empowering clients to find their own solutions. They do not simply provide answers but rather guide individuals through the process of understanding their options and making informed decisions. A key element of their operation is delivering non-profit services, ensuring that assistance is available to everyone, irrespective of their financial circumstances.

Accessibility Features

Recognizing the importance of inclusivity, Citizens Advice Rossendale & Hyndburn has implemented several accessibility features to cater to diverse needs. Beyond the wheelchair-accessible entrance, the facility offers a wheelchair-accessible car park, facilitating convenient access for individuals with mobility impairments. Furthermore, the organization strives to provide information in multiple formats to accommodate various learning preferences. The team is known for their patience and willingness to adapt their communication style to best suit each client’s individual requirements.

Client Feedback and Reputation

The organization consistently receives positive feedback from its clients, as reflected in its strong Average opinion: 4.4/5 rating on Google My Business, with a total of 53 reviews. These reviews highlight the dedication and effectiveness of the advisors. One particularly compelling testimonial emphasizes the invaluable assistance provided to a couple facing a complex attendance allowance application. The advisor, described as remarkably helpful, patiently guided them through a “minefield” of paperwork, demonstrating a significant level of empathy and expertise. The success of this case, coupled with countless others, underscores the positive impact of Citizens Advice Rossendale & Hyndburn’s work. It is clear that the organisation prioritizes building trust and rapport with its clients, fostering a supportive and understanding environment.

Further Information

The Citizens Advice Rossendale & Hyndburn website (cael.org.uk) provides detailed information about the services offered, operating hours, and contact details. It’s also a valuable resource for accessing downloadable guides and forms. Individuals seeking assistance are encouraged to contact the charity directly to discuss their specific needs and circumstances. They appreciate a proactive approach, and are committed to providing tailored support to each and every client. Their expertise and commitment have enabled many individuals to overcome significant challenges and improve their quality of life. The organization’s success demonstrates the power of community-based support and the positive impact of dedicated volunteers and staff.

👍 Reviews of Citizens Advice Rossendale & Hyndburn

John P. J. K.

5/5

Took my wife to Rossendale Citizens Advice for much needed help with huge attendance allowance application. Sarah was remarkably helpful. She patiently and cheerfully guided us through the minefield. We have a collective age of 150 and this was the first time we had sort help from Citzens Advice. Absolutely brilliant!

Ann C.

1/5

Trying for over a .month to get through following advice from Trading Standards. If you turn up no ad ice on the door as to how to speak to someone .

josh W. A. G.

5/5

Extremely helpful staff, and a lovely place to meet and interact with them. The centre itself is inside the Stubbylee Hall, once owned by Henry Maden himself.

I have been here on one occasion, and I found the staff to be helpful, understanding and resourceful.

Set in a calming and green environment in Stubbylee Park, Bacup.

Mang thanks 😊

5 Stars

Lesli S.

5/5

I am stunned by the help received from Pippa (at Bacup) who apparently is a volunteer simply wishing to help people…omg and heroes do exist! This lady is a talented listener, a true professional, and extremely kind with huge understanding…wow!

Chapel H. B. A. B.

5/5

My wife and I have had life changing help recently from CAB Rossendale. We consider them the fifth emergency service. Anyone needing help with benefits, DLA applications etc. do not hesitate in contacting them.

Louise S.

5/5

The most amazing place. They are so helpful. The people who help you are so good. Life is quite hard when you have a life threatening illness. But they look at everything in petspecive. Which is what you need. Thank you so much

gareth J.

1/5

Been calling for 3 days. Spent 2hr on hold still no answer and you can't drop in without an appointment. Ridiculous.

Simon,David, C.

5/5

Fantastic experience extremely helpful glad that theses ladies and men are out there to help people like me and you would put the names of the two ladies who have and still are helping me unfortunately i can't remember their names ( old age ) i think. me not them Sorry ladies but a very big thank you to the both of you.Anyone who needs help i would defiantly recommend the CAB