Citizens Advice Swindon - Swindon

Citizens Advice Swindon: A Comprehensive Overview

Citizens Advice Swindon is a highly valued and accessible charitable organization dedicated to providing free, impartial, and confidential advice and support to individuals and families within the Swindon area and surrounding communities. Located at Sanford House, Sanford St, Swindon SN1 1HE, United Kingdom, the service offers a vital lifeline for those navigating complex issues related to debt, employment, housing, benefits, and a wide range of other personal and welfare matters. Individuals seeking guidance and assistance can readily contact them via telephone at 8082787813, or through their user-friendly website: citizensadviceswindon.org.uk. The organization’s core mission centers around empowering people to address their challenges and improve their lives.

Specialties and Services

Citizens Advice Swindon boasts a broad spectrum of specialized services, meticulously designed to cater to the diverse needs of its clientele. Their expertise extends across numerous areas, including:

• Debt Advice: Providing support and guidance to individuals struggling with financial difficulties, helping them develop strategies for managing debt and preventing further hardship.
• Employment Advice: Offering advice on job searching, CV writing, interview skills, and understanding employment rights.
• Housing Advice: Assisting with issues related to tenancies, homelessness, and accessing suitable housing.
• Benefits Advice: Helping individuals understand and claim the benefits they are entitled to.
• Consumer Advice: Providing guidance on consumer rights, contracts, and disputes.
• Legal Advice (Limited): Offering preliminary legal information and signposting to appropriate legal services.

The team at Citizens Advice Swindon consists of trained volunteers and experienced advisors who are committed to delivering high-quality support. They operate on a principle of impartiality, ensuring that all clients receive objective advice based on their individual circumstances. The service prioritizes building trust and fostering a supportive environment for those seeking assistance.

Location and Accessibility

The physical location at Sanford House offers a welcoming and accessible environment for those who prefer face-to-face support. Notably, the premises feature a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a strong commitment to inclusivity and ensuring that individuals with mobility impairments can readily access the service. This dedication to accessibility underscores their belief in providing equal opportunity for all.

Opinions and Reputation

Citizens Advice Swindon has garnered a positive reputation within the community, as evidenced by its 72 reviews on Google My Business, with an average rating of 3.8 out of 5. These reviews consistently highlight the respectful and kind staff who provide compassionate and effective support. Feedback frequently praises the advisors’ willingness to listen, understand, and offer practical solutions. The organization’s commitment to professionalism and empathy is a recurring theme in the testimonials, solidifying its standing as a trusted resource. It is clear that the team at Citizens Advice Swindon genuinely cares about the well-being of their clients, fostering a sense of confidence and hope.

Additional Points of Interest

Beyond its core advice services, Citizens Advice Swindon actively engages in community outreach programs and partnerships. They work closely with local organizations and agencies to raise awareness of available resources and to address systemic issues affecting vulnerable populations. The organization continually seeks to improve its services and stay abreast of changes in legislation and policy, ensuring that clients receive the most up-to-date and relevant advice. Furthermore, they actively promote financial literacy and empower individuals to take control of their financial futures. The dedicated team consistently strives to be a valuable asset to the Swindon community.

Contact Information and Resources

For those requiring assistance, Citizens Advice Swindon provides several avenues for contact:

• Phone: 8082787813
• Website: citizensadviceswindon.org.uk
• Address: Sanford House, Sanford St, Swindon SN1 1HE, United Kingdom

The website offers a wealth of information, including frequently asked questions, guides, and links to relevant external resources. It is a valuable starting point for anyone seeking advice or support on a variety of issues. Citizens Advice Swindon is a vital community resource, committed to empowering individuals and improving lives throughout Swindon and beyond.

👍 Reviews of Citizens Advice Swindon

Qin

1/5

Tried to ring several times this week, on hold for >30mins at a time and can never get through to anyone. Also requested a call back 5 days ago, no one has rung me back. Good thing my call isn't that urgent, just wanted to get some advice.

I J.

5/5

Respectful and kind staff, thank you!

mick C.

2/5

Very hard to get seen will maybe only see The first 10_12 people on queue phone in my experience is never answered been on it for longer than 2 hours robot promises to call back but doesn't ladies on front desk appear to do nothing other than hand out and take back forms you cannot queue and Get to reception and make an appointment appointments can be made by phone if you are lucky enough to be answered .They constantly remind you they are volenteers as if that makes incompitance acceptable and they let you know how lucky you are that they are sometimes there and can sometimes help you with a problem although i have been with two problems one outstanding and waiting on outcome and one which i spent hours on the phone for no reply then spent days queiing for could not get in when finaly did get in was told they couldnt help,wow if only they answered thier phones.The people who actually givé advice are nice friendly and mostly knoweledgable and do volenteer and sometimes help,if only getting to see them in first place could be made easier,like answering the phones or the people on reception actually making use of themselves by making appointments

Nina C.

1/5

Unfortunately it was clear that the women who work here are clearly biased. Even after saying it was an emergency and explaining my situation the best they could say was come back on Wednesday and read a form which I had said I had already done as well as saying it was a matter of urgency where in which I could not wait a few days. Extremely disappointed in this service. It could be the work staff themselves or the fact they’re clearly extremely understaffed and underpaid but this service is very disappointing, don’t go here unless you HAVE to.

KIRBZ V.

5/5

gave me everything i needed to keep me going

Susanne B.

5/5

Just posting here, because I currently live in Swindon. To say that Citizen Advice Helplines have been helpful to me is an understatement, they have been AMAZING. So much sound practical information to help calm my nerveous system and then do next steps confidently based on the advice they provided to me many times for the past 6 months. Keep doing the good work, everyone!

Martyna S.

5/5

Very good help, it is better to make an appointment for an hour then you can avoid standing in queue .

robin H.

1/5

Phoned and left a message for them to call me back. Gave all contact details as required. Did not get a call back. Not worth leaving a message. I will have to try to go there to see someone. Not good.