Claimsline - Accident Management Company - Manchester

Jade Eden-Brown

Would have given 0 if this was an option. I was contacted by this company almost straight after being involved in my first car accident where I was not at fault and they lead me to believe they work with the insurance companies. They had all of the details of the accident and said they deal with everything after a non fault accident implying this is the correct way to go about dealing with the reporting and aftermath of non fault car accidents. I have no idea how they got the accident information as the other driver said he only informed his own insurance company. This cannot/should not be legal. They did not explain everything properly and the GUY spoke so fast it was hard to take everything in at this very stressful time. I was then falsely coaxed, mislead, lied too, poached and coersed into taking out my claim with them as they did not clearly inform me of the whole situation. They took advantage of me at an extremley vulnerable time and affected my mental health during the following couple of weeks whilst the situation was dealt with. This should not be legal. I was told my car was unroadworthy and that I would be pulled over by the police if I drove it in the state it was in but later was told by my insurance it was road worthy and just cosmetic damage. I am absolutley disgusted that people can actually do this to people all for capital gains. I was told it could take up to 8 weeks for repairs to be made by the accident management company I was put through to from this company, some reviews stated even longer. Its safe to say I cancelled and went through my own insurance. Its companies like this that put everyones premiums up, charging unnecessary and ridiculous prices to the insurance companies. My insurance company turned my car damage around in 2 days! Avoid at all costs!!! Cannot be trusted!!!

Rosie Dill

I dialled this company’s number following an accident thinking it was admiral’s claims line. I know it sounds daft but in all the confusion I googled admiral and managed to somehow click on the wrong phone number. At no point did this company explain they were a a third party and not my insurer. It would have been obvious to the call handler I’d made a mistake as I was discussing my policy details with them. I only realised a week later when admiral wrote to me to say they hadn’t heard from me so would be closing my claim down. This caused me a lot stress and worry. I was completely duped and mislead. I think it’s going to all work out ok in the end, but I’m very cross about the deliberate deception. Doubt it’s barely legal.

Mark Chisholm

Good customer seervice, had a hire car same day, mananged fo retrieve my moneny from my insurance. Thankyou

Debbie Patton

Great friendly and very helpful staff also very quick on the ball and keep in touch to let you know what is going on

Chris Ashton

Nicola and Steven have been absolutely fantastic. I can't fault them for anything. They have been very informative and put my mind at ease every step of the way. They are a credit to the company! Thank for both for your help, and ensuring that the right person was made accountable for the incident

Matthew Bloom

Great communication. Sorted everything out immediately. Highly recommended.

Claire Miles

Following an accident where a 3rd party went into the back of me, Nicola and the claims line team were great. Everything happened quickly to get me in touch with the relevant 3rd parties to get my vehicle and me sorted. I had a direct line to contact should I need it and they checked in with me shortly after the accident and weeks later after my vehicle had been repaired.

Fast, friendly and efficient service that I hope I have the fortune to not need again! Thank you for taking care of things on my behalf (and being very patient and understanding as I balanced life with a 2 year old while trying to speak to you on the phone!)

Adrian Donaghey

Claimsline have provided me with a wonderful end to end service following my car accident. They have seamlessly organised all of the relevant businesses to take matters forward with absolutely no stress or hassle to myself. They are knowledgeable, supportive and their staff have always been on hand to address any issue I might have. I have great confidence in them to ensure my accident is resolved in a timely manner and having them alongside me each step of the way has been a major plus at a difficult time.