Complete Preservation - Trowbridge

John W.

Having bought an old farmhouse in need of plenty of work at auction, I asked Complete Preservation to carry out a survey for wood-boring insects. Mr Ross Charters carried out the survey and subsequently visited the property on a number of occasions, including when the local authority Conservation Officer was inspecting proposed repairs.

I always found Mr Charters to be extremely professional and knowledgable, very sensitive to the age of the building and very willing to share his experience of many years dealing with period properties.

If you are looking for someone who will carefully track back to the real cause of an issue with a property and explain appropriate courses of action rather than the commonly given 'coat it in waterproofing' type advice, I can highly recommend Mr Charters.

Richard B.

Mr Charters subjected me and my family to an unprovoked and deeply upsetting verbal attack over the telephone, when I disagreed with his view. Completely unprofessional and totally unacceptable. He has never apologised to me or my family for the distress caused. This matter is about nothing more than his vulgar, rude and shocking language, which is very unprofessional of him. It is not about any other matter, indeed I have no doubt he can do his job well. When he swore unprovoked abuse over the phone to me, it was on speaker phone and distressed my family deeply. This unfortunate matter, generated by Mr Charters alone, could have been avoided if he had not starting swearing at me without warning or justification or if he had the decency to apologise for having done so. Clearly Mr Charters believes it is acceptable to swear at people without provocation. I will withdraw this negative review in the unlikely event that Mr Charters apologies to me for the distress he has caused me and my family.

Graham C.

Ross at Complete Preservation has an excellent knowledge of his subject.Unusual for these types of company's, he can undertake significant laboratory diagnosis and collect data which make the diagnostics of a problem very objective; this can only lead to correct and complete works

James H.

Great company and Ross is super knowledgeable regarding all things damp and timber.

Vicki K.

Could not recommend these guys enough!! They go above and beyond from start to finish!! Their knowledge and skill is so extensive!!! True professionals!!! 👌👌

Tamoghna D.

Very knowledgeable and always willing to help.

A S.