Connells Estate Agents Amesbury - Salisbury

Keith W.

Mike and the team at Cornell’s branch in Amesbury have been excellent with the services they have provided.
Meet Mike in mid June and he explained everything in fine detail putting me at ease.
My property was listed 21st June and after a number of viewings an acceptable offer was made on 21st of August which I accepted.
To be honest this then put me into panic mode am I really ready to make that move?
Due to personal reasons and much deliberation i decided that the timing wasn’t quite right.
I called into the office and had a conversation with Mike regarding my current situation.
He was fully understanding and we withdrew my property from the sale’s market.
Thankfully we were not to far down the line but apologies to all involved especially the buyers I hope they’re able to find their dream property.
What my future holds who knows but for the time being I will remain in my current property.
Should my situation change in the future Mike has said that Connells would be more than happy to assist me.
So once again thank you Mike and the team for the exceptional service you have provided me.

Piyumi E.

We had an excellent experience with Connells. The staff were extremely friendly and helpful throughout the process.

We would also like to extend our heartfelt thanks to Dimithri. Without his support, our dream of owning a home would not have become a reality. His assistance during the entire process was outstanding. He demonstrated exceptional professionalism, and his prompt, helpful, and positive responses to our emails and questions made everything smooth and stress-free.

We would highly recommend Dimithri and as a mortgage broker also and wish him continued success in his future endeavours.

Jane W.

Great experience with Connells Mike was a great support and help for us to secure a property. Thank you for your support and communication was effective and professional at all times.

Dimetri was a great source of advice and the team were all very welcoming. Thank you for all your support.

Ashleigh C.

I had a great experience with Connells. All the staff were polite and helpful but by far Demitri made the process so easy. As a young first time buyer I didn't know anything but after just one appointment with Demitri I left feeling confident that all my questions had been answered. Couldn't be happier now I'm all settled into my new home.

Kirst O.

If looking to buy a house through Connells but you do not have a mortgage through them, then I advise that you avoid these at all costs.
If you are not taking a mortgage out with them they aren't interested at all in you and will ring you to cancel viewings etc. I think the TV documentary is absolutely spot on about them. If you haven't watched it WATCH it, explains a lot about them. Avoid.

Tudor P.

If it had not been for Will Morgan’s polite persistence our house sale would almost certainly have continued to languish. Will visited us more than once to persuade us to meet with Mike Holland whose subsequent presentation when we relented explained in entirely lucid terms why our ‘boutique house’ had not sold with our existing estate agents and what he & Connells in Amesbury would do differently. Sure enough, less than a week after listing with Connells they brought us confirmed and committed buyers and the sale was completed less than 3 months later at our original asking price. Our only issue was the short notice from Connells conveyancers of the confirmed completion date but fortunately we were in a position to jump around, arrange removals and transfer of services and ultimately complete on time.

Chloe B.

We are so pleased with the service at Connells. Demitri has been so helpful with mortgage advice and helping us set up home insurance, life insurance, etc. As first time buyers we would have been a bit lost without his knowledge. Will and Dan were both very helpful with our viewings, fitting in multiple visits in one evening. We also went through Connells for our solicitor service and DC Law has made the process very easy and their online portal kept us up to date on the progress. Thank you to the team at Connells Amesbury!

Matilda K.

Our experience with Branch Manager Mike Holland has been appalling.
From the outset, his conduct seemed insincere. During our valuation, he spent a significant portion of the visit criticising Simon Colligan rather than focusing on our property. His pitch felt more like a GCSE drama performance than a consultation. Despite our reservations, we decided to sign with him as he had recently listed two neighbouring properties and assured us he had a list of interested buyers. He even suggested that some potential buyers viewing our neighbour’s home in the coming days could be brought over to see ours before we officially went on the market. This is what lead us to sign with Connells.

After signing with Mike, communication pretty much disappeared. He failed to confirm any viewings or advise us what we needed to do, and when I expressed that we had lost confidence in him and felt we were not a good fit, he reacted by raising his voice and abruptly hanging up the call. During the call he also accused me of using him for his potential buyers, which I am not ashamed to admit I was, I thought it was peculiar that he saw our relationship as anything other than transactional when he was offering a service that we were willing to pay for. We now understand that, due to GDPR, certain documents needed to be completed before viewings could be confirmed. We had expected Mike to keep us informed about whether the potential buyers had the time and interest to view our property, but he never did.

We were also encouraged to use Connells’ in house mortgage adviser, which for a fee. Mike told us that doing so would grant us exclusive early access to properties, this made us feel very pressured that without doing so we would be disadvantaged which seemed rather unethical to us. We were also concerned that Mike had applied such aggressive sale tactics which was another red flag.

To make matters worse, Mike failed to cancel the photographer after we ended our contract. Almost two weeks later, after signing with a different agent (who happened to use the same photography company) we scheduled a photoshoot, later to find that the photographer had actually been sent by Mike at Connells. When we requested access to the images, Mike failed release them. Even when I offered to purchase them at my own expense, he remained uncooperative and seemed happy for Connells to be out of pocket. I had to escalate the issue to his manager, who was very helpful and ensured we received the photos. Unfortunately, after further delays Mike appeared to have deliberately selected the worst images to send over. Either this or their photographers are not up to standard. Thankfully, we were able to arrange a new shoot promptly, and the new photographs properly showcase our home.

It’s unclear what Mike gained by withholding the better images (perhaps just a petty power play) but his handling of the situation has been nothing short of unprofessional. His overall approach to business has been bizarre, and despite the inconvenience he caused, we are relieved to have cut ties with him. If anything, his behaviour has only confirmed that we made the right decision.

Due to this experience we’re now reluctant to view any properties with the Amesbury branch. Admittedly, after my dealings with Mike, I am left feeling anxious and uncertain about what he might do next. His behaviour towards us has been so unexpected that I can’t help but wonder if his games are truly over or if he will attempt further actions to sabotage our sale. While I am relieved that my direct interactions with him have come to an end, the sheer level of disdain he has shown towards us lingers, leaving me unsettled and wary.

I’m giving 2 stars because we haven’t spoken with any other staff, and it wouldn’t be fair to judge them. However, our entire impression of the branch has been shaped by Mike and his odd behaviour toward us. In my opinion it seems that Mike took our decision to cancel our contract very personally and has since held a one sided grudge against us.
RESPONSE: not true though is it, Mike.