Covéa Insurance - Halifax

Okay, here’s a detailed overview of Covéa Insurance, presented in a formal and helpful manner, incorporating the provided information and aiming for approximately 400 words:

Covéa Insurance: A Reliable Insurance Agency

Covéa Insurance is a prominent and established insurance agency operating within the United Kingdom. The company’s headquarters are strategically located at Address: A+B Mills, Dean Clough, Halifax HX3 5AX, United Kingdom. For immediate contact, you can reach them at Phone: 1422331166. You can also find comprehensive information and services online through their official Website: coveainsurance.co.uk.

Company Overview and Accessibility

Covéa Insurance plays a crucial role in the insurance landscape, primarily servicing a network of leading brands, most notably Admiral and Elephant. While operating behind the scenes for many consumers, they provide a robust and dependable insurance solution. The company prides itself on its commitment to simplifying the claims process and ensuring a seamless experience for its policyholders. It's worth noting that Covéa Insurance has demonstrated a strong focus on accessibility, offering a wheelchair accessible entrance and wheelchair accessible parking lot at their Halifax location, reflecting a dedication to inclusivity.

Recent Customer Experiences & Reputation

Based on available feedback, Covéa Insurance consistently receives positive evaluations. Google My Business reports 553 reviews, with an average rating of 4.1/5. This suggests a high level of customer satisfaction regarding the speed and efficiency of their operations, particularly in handling claims. A recent example highlighted the quick response time to a claim involving a minor incident, including the provision of a courtesy vehicle, demonstrating a proactive approach to customer care – a sentiment echoed by many who appreciate the company’s responsiveness. The streamlined process, even for a first-time incident, appears to be a key factor in the favorable reviews.

Key Features & Services

Comprehensive Coverage: Covéa offers a wide array of insurance products designed to cater to diverse needs.
Efficient Claims Handling: As evidenced by customer accounts, the company is known for its relatively fast and hassle-free claims process.
* Strong Brand Partnerships: Operating under the umbrella of Admiral, clients benefit from the stability and resources of a larger organization.

Recommendation

For individuals and businesses seeking a dependable and responsive insurance agency, Covéa Insurance presents a compelling option. Given the consistently positive feedback and their commitment to accessibility, it’s recommended to explore their offerings further. We strongly encourage prospective clients to visit their website at coveainsurance.co.uk to obtain a personalized quote and learn more about the specific coverage options available. Don't hesitate to contact them directly via phone at 1422331166 to discuss your insurance requirements.

👍 Reviews of Covéa Insurance

ANNIE F.

5/5

I had to make a claim via The AA. Covea where quick to help me with the initial information I provided. I waited 6 working days before I was contacted to take my car to the repair garage.
From having a small bump to receiving my repaired car, ( I was given a courtesy car) took 15 days.
In the scheme of things, I feel my claim & repairs, to my car & the other car involved were speedy, hassle free & stress free, seeing as this was my one & only ever incident in 43, I was very worried.
I was happily surprised given the reviews on Google.

Connor M.

1/5

I have used covea for 5 years now but have had to make a recent, straight forward claim for a phone due to dropping my phone a year ago (only recently has the fault occurred) and being told by Apple a battery has exploded potentially due to this drop. They have had a third party examination company question me on the matter. As well as denied that they have received a report from the third party examination company even though I have direct contact with them who confirmed they sent it the same day. Dragging their heels for this claim. I have also just found out they have removed accidental damage from my policy at my renewal next month. Unhelpful and poor service. If I had knew it would take this long I would have just bought a new phone with savings than struggle to get by while waiting for a normally 48 hour turn around with other providers.

Jack C.

1/5

Company Is absolutely useless. don't pay out on claims even though we payed around £3000 for the year, could of saved that and got vehicle repaired ourselves. Disgusting and by the looks of it I'm not the only one who this has happend to, stop with your automatic response and GET IT SORTED OUT!!!

daniel C.

1/5

1 star is too much !!!!AVOID AVOID AVOID !! LOOK AT ALL.RECENT REVIEWS !! And check out trust pilot , These will not cover you when need be !!!Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid,.20 years covered for nothing !!!!!
Update
Disabled and family are left seriously ill as a direct result to of this company !!!!Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid !!!!!
Update , the company proceeded to drag the process out , disabling me from being able to do my physio or nurses home appointments, my son is still getting medical treatment due to their neglegence. They said they were looking into everything, In this time I received no phone calls or messages ,again no one attended despite my requests , any of my queries were not responded too , I then asked for the complaint procedure against a staff member and again ignored . I'm now going through the channels named above and looking into court action . Definitely do not trust this company!!!! I was loyal for nearly 2 decades !!! They will always try delay tactics , and loop holes to get out of paying , AVOID ....CON ARTISTS IN SUITS !!! ....update *My Custom relations person never phoned me , never messaged me , never replied to any of my queries and when asked for a staff complaint procedure /form 3 times I was ignored .
H024121786

Olegas D.

1/5

Overall, I'd give them a -5. They ignore me when I write, don't answer my questions. Run, run away from here as fast as you can. If anything bad happens while they're in the office, they'll say it's because of old age. I write to Helen Jevons, and she ignores me.

Brad W.

1/5

Absolutely disgusting company! Do not use! I’m a self employed mechanic who was a loyal customer to Covea for over 7 years. I had my livelihood stolen on a job, my van and 10 years worth of tools. Covea won’t pay out a penny and I have still lost my NCB and my insurance has more then quadrupled now. Stay away!

Carina E.

1/5

I’m sure 1 star is too high for these!
I’ve never dealt with such rude, arrogant and misogynistic men in all my life!
They talk over you, belittle you, laugh at you and don’t listen!
Refuse to pay out for theft of a car, it takes a complaint to get them to pay out. And then refuse to collect the car and claim they didn’t know the car had been released… They say police and holding companies aren’t telling you the truth, even though they’re the only ones stating they wasn’t aware even though I’d informed them myself!
AVOID this company at all costs!

Prime. -.

1/5

I put one star,my granddaughter coming out of school from the crossing ,hit and run ,I made a claim in Feb .against the hit and run ,,,not answered my question regarding the case,,I email ,ring ,,just get shoved off ,nobody gets back to me ..they are ignorant hate paying out ,,,avoid ,avoid please