Dempster Management Services Limited - Stockport

Phil Denille

DMS took over the management of two blocks called Parklands in Kirkby, Liverpool. That was in Nov 2023. Less than one year later both 12 storey blocks have no lift access. Block 1 has had both lifts decommissioned for 45 days. Block 2 had their one working lift decommissioned a week ago. Of course, this action is illegal. Any block of apartments above two floors must have two lifts, with at least one working at all time. Both blocks have housebound disabled residents. This means no medical appointments or hospital treatment as, upon return, the residents would be unable to return to the comfort and safety of their homes. Add to this multiple apartments with water streaming through the roofs and ceilings and walls, and some of them without electricity for weeks. A number renters have fled, and some owners are left with apartments they bought for between £60k and £90k as derelict and unsellable.
Before you consider hiring this company? Ask yourself, do you value your property? How about your tenants?
If so, look elsewhere.

Paul Foden

I thought our previous managing agent did a decent job until Tiffany took over. She stepped-up all the services and negotiated a significant increase in our buildings insurance.

She has also been super-efficient answering queries from over zealous mortgage lenders.

Highly recommended.

Zain Iqbal

This so called ‘friendly family run’ company proves itself to be an utter joke. Since being ping ponged between this small property management company (which is member of Property Redress Scheme, IRPM who would like the to behave more professionally and actually address issues) I have come to the conclusion that this is just another ‘look busy do nothing’ type of management company out to make some easy bucks. They manage this property where my parking place is overshadowed by a tree (planted across the boundary) which ruins my car in daily basis. They refuse to address this matter on the ground that the tree is parked across the line, so I end up having a parking spot that is practically useless. Being a management company if they had any sense of responsibility they could either get the tree trimmed or shortened, could arrange a different parking space or if all of that doesn’t work then why I should I be paying to get my car valeted every second day because it gets showered with bird droppings and even caused corrosion on the body. The height of irresponsibility, poor attitude is unbelievable. Best stay clear of such businesses with low ethics and values. I am in process of seeking recourse through the bodies they are member of.

Ashley Rae

DMS are without a doubt, the most efficient and professional management company I have worked with across the industry. The staff and management are helpful and understanding when dealing with any issues, and their response times are always very prompt, which makes you feel at ease right away. Given the shoddy service I have received elsewhere, I couldn't recommend this company more highly.

Charlie Poulter

Having used Dempsters as a contact for block property management while working in the industry, I have to say they are easily the best in their field.
They are knowledgeable, quick to respond and friendly.
Melissa, Sarah & Tiff have been a great asset on my property management journey. Sad to no longer need their services but would recommend them to anyone who needed block management services.

George McNally

Excellent management company that provides logical solutions to problems whilst aiming to keep costs down for leaseholders. Very responsive both on the phone and via email. Solve issues quickly and effectively. Definitely feel like they care about the properties and leaseholders under their management!

Bobik1998

Clearly dempster has bought the few 5 star reviews. Absolutely useless is management of property services. Basic maintenance is continually ignored no matter how many times it is reported. The keypad of the electronic gates at brankgate court have been broken for weeks. Calling dempster and all you get is "we are aware of it". Then do something and get it fixed! Having to park on the road because we cannot get into the car park. When inside, we cannot get out. Appalling management services. Any landlord would be a fool to use dempster and their tenants entirely unhappy.

Alex Hurley

I wouldn’t even give a one star, worst property management Company going, called because lift was broken on a weekend, they said they don’t send people out on weekend because it cost more, there is 14 flights off stairs how can they say they don’t come out on weekend because it cost more, the building falling apart and there doing nothing but take our money