Dive Master Insurance Consultants Ltd - Leigh-on-Sea

arabella underwood

Amazing team - Unfortunately, I have had to use their services in Bonaire and in Egypt and both times I have been dealt with with 5* service and compassion and efficiency! Mathew in particular went above and beyond, making calls to local contacts and even on the other line to me when I was scared and in tears ... I'm sure that's not in his job description. I would recommend them as an insurer for divers always !

I had the accident in July and as I had bought an annual cover I am still covered for the other trips I have planned this year and next. I'm not diving for the moment - but I'm happy to know that they will cover me and pay up swiftly if need be.

Lee Rigby

Took out a policy with them a few weeks ago to cover my professional liability.

Initially had an email saying my policy request was being reviewed and someone would be in contact and no money had been taken.

Then less than a day later the money was taken from my account and I'd assumed all was ok.

Just had a message today from my bank saying the money has been returned by them... so basically I've not been covered for all this time, even though they took my money (which they said they wouldn't do until the policy was accepted) and not a word from them.

Hugely unprofessional, I'm not surprised they have such a low rating. Off to use DAN now.

TONY BOYS

I recently had a incident in Egypt where I had to make a claim against my insurance company dive master insurance.
From day one in submitting the claim they were there for me but there was one person that went out of his way therefore I would like to take this opportunity to say a big thank you to Matthew Barlow Who was there for me all the way through the process top man and I would recommend Dive Masters insurance to everyone
Thank you Matthew much appreciated
Tony

Stewart Lawson

Don't use their travel insurance - they sit on a claim, invent excuses, deny responsibility and you end up having to go via the ombudsman to get a professional verdict.

Update : Now 7 months since my claim went in and so far absolutely nothing but delays and excuses.

Sarah

Sadly, I wouldn't advise anyone to use this insurance company.

Last year I had a horrific accident abroad where I required an operation on my leg. After endless arguments on the phone, intimidating emails, I eventually received most of the money I was rightfully owed. The company tried its hardest to not pay out, to the extent of ignoring the facts which abided by their terms and agreements.

After paying out they ended my contract/cover.

Save yourself the hassle and use someone else!!!

Evelyn Feeke

Have insured with thse guys for many years, they have always been very knowledgable and helpfull when we have contacted them, which has always reasuurred us and made us feel safe when travelling and diving.

Sam Crouch

I had a torch that had been used for a long time on a lot of dives and subsequently failed, it was replaced new for old and I was very happy. The policies are incredibly reasonable compared with other insurers.

Finn vlogs

Highly recommend dive master insurance. Very competitive prices, great customer service answering all questions we had professionally and in our opinion accurately. Policy is exactly what was required! Thanks again for all your help guys