Dynes Motor Group - Erith

Denzil M.

Further update:-

I raised this issue formally to Dynes group on the same day asking to respond within 5 working days. Colin reached out within 24 hours. We had number of discussions from this point and agreed on miscommunication. In the interests of getting this solved quickly and fairly we agreed to settle this for additional £150 to fit the new front shock absorbers and I have provided them same brand new tyre to refit.

It appears to be now both issues have resolved and I have collected the car this afternoon.

Thank you

—————————————————————————

Very very disappointed and annoyed.

I went with a problem in my car. The car steering wheel was drifting to the right and and had bit of noise. I took the car to this garage since it was closer to where I live. The garage did the check and sent me a quotation for £769. They mentioned This is for all the suspension related stuff , things have worn out and al that bits. The amount was punch in the face for me but still I asked the receptionist, will this solve the problem of steering wheel and noise. She said yes. Ok then I asked her to proceed. Kate called me in the evening saying the car is ready, steering wheel issue is sorted and but the noise is there which she’s not sure but re affirmed as I drive this should sort itself out. I collected the keys , paid £769 and drove of the car.
My God, I still have the same issue if not worse. I called them back immediately explaining all this . She said to bring back the car this morning . I met the workshop manager who asked my couple of questions, one of the tyres had puncture 1 month ago which I had replaced and I have been having this issue of steering wheel since then. I asked them to look at it and sort out. I called them and asked the status of the car. They are now saying , drifting is because of the punctured tyre I replaced and the noise because of shock absorbers. They sent me a quotation for another £578 to replace the shock absorbers and to replace the tyre of the same brand of other 3 tyres. What a rip off this is.

They call themselves a car specialist, costed me £769 and I have the same problem in my car and asking me spend another £600 odd pounds.

It takes my blood and sweat to earn £769 and companies like these can take this in seconds . I would have been still ok if the car would been sorted but my car has same issue if not worse.

Absolutely pathetic. I may go to financial ombudsman.

raymond B.

What an admirable company. One of their young drivers stopped to assist my daughter today in distress as she had a blowout. Went out of his way to put her spare on declining any reward. In my humble opinion as a Company director this business is obviously run well with a great employee ethos. Highly recommend

Kimberley R.

Dynes was recommended to me by my brother in law and more than lived up to my expectations. I have found the staff to be friendly, trustworthy and honest, so much so that I have continued to bring my car here for it's MOT after I moved to Folkestone (which also gives me the opportunity to catch up with friends in the area)!

A M. A.

Excellent service at Dynes as always. Had my brake pads changed. Efficient, polite and very professional and fair pricing. I love this company. Thank you. Angela A

Mark B.

They were called out to recover my broken down car.

Recovery driver attached winch cable to the steering arm to winch it up the recovery trucks bed, which bent it like a banana.

I had to pay to get the repairs done and lost my car for 2 weeks.

Contacted them to report the incident. I was asked to send in the repair invoices and the video evidence I had showing their operative attaching the winch cable.

I was told there would be an in house investigation looking into it and their trucks also have video cameras. Called them several times over a 4 week period asking for an update, to be told each time someone will call you back, which no one did.

Finally got a email back saying as they recovered car on behalf of the AA I need to report the incident to them.

Why keep me waiting 5 weeks to then be told I had to speak to the AA not them ?

They damaged my car, I had the expense of repairing it and the inconvenience of loosing it for 2 weeks then receive terrible customer service from them ?

Zoe

In five short words and a smiley face -
......You smashed it yet again 😀

I can't rate you highly enough. I trust you implicitly with my Flossie the Focus (Floss as affectionally nicknamed by the MOT tester today!). The level of expertise your employees give forth is second to none. Customer Service....off the wall. Absolutely crazy amazing re your altruism in regards to turning a failed into a passed MOT

Thank you so much Steve and gang. Same time, same place next year for sure 🙂

Highly recommend 5*

Emerald E.

Our first time using Dynes and they have made what could have been a difficult situation far easier. Jon in the office has been so helpful - thank you! We will be using Dynes again for our fleet needs.

Dannie P.

Amazing customer service. My mum had a flat tyre and the team worked hard to resolve it (as they didn't have the tyre in stock)

I would highly recommend coming here. I will be returning here if I have any car problems.

Thank you