EAP Property Services Group - Colchester

David King

Please be warned. EAP are not a professionally accredited firm and have no membership with either RICS or RIBA. They are not accountable to anyone but themselves. This enables them to act in a highly unprofessional manor.

Like many of the other reviews, things started positively but as soon as our project was under way EAP lost interest. They stop answering emails, returning calls and leave you waiting over 8 weeks for a very simple report. They charge you for unnecessary visits and insist on further visits after failing to complete works as requested. Then, when it comes to taking responsibility for signing off projects, they simply walk away having left you spending £000’s of pounds for no end result.

I would also advise those considering using EAP to take into account their extremely precarious financial position. Companies House paints a very bleak picture and explains why they feel the need to offer very poor levels of service whilst ripping off their clients.

I could go on and on but please do yourselves a favour, pay a little more and use a company that is affiliated to a professional body! I wish I had taken note of the negative reviews as EAP cause nothing but heart ache and financial loss to their “valued clients”!

callum mcgrath

Not a great experience, asked us to dig down to check foundations internally which seemed to be odd, our builder confirmed he's never had to do that before, and building control confirmed they've never seen that before and didnt need to see it, but cost us an extra £200. They're initial drawings were wrong, and tried to get us to pay to rectify, which we refused. Finally building control have said they need to sign a bit of paper on completion (no idea why as they've not come out to see whether the works has been done, it seems like an unnecessary step) and they've said they can sign it but charge a "small" admin fee of £50+VAT .... Ludicrous

Fran Hipgrave

1 star is too generous - really wish I had red some of these reviews before reaching out to EAP. I asked them to complete a structural survey and drawings for a property we were looking to purchase. These were meant to be delivered in 7-10 days. Nearly three weeks later (when our architect had flown down to go through the drawings and plans with us) we still didn't have anything. Months later and weeks of calling and emailing, EAP told me they weren't able to complete the survey.

I was constantly promised updates, yet received nothing and it ended up being a full time job trying to get an answer from the team. Clearly looking at other reviews they don't care about good customer service or following through on commitments they have promised.

I urge people not to be lured in my their cheaper prices since you will just be disappointed.

Jose Coll

I contacted this company on 2 consecutive days to perform a structural survey of a garden wall. They took all the details and promised to phone me back in the afternoon on 2 consecutive days. No phone calls, and they didn't even bother to respond to an online request I made asking for a follow-up. The person on the phone also couldn't give any indication of costs as she had to speak personally to the structural engineer first.
All in all, a lucky escape for me.

Michael S

Incorrectly specified a steel beam was required for a wall that was not supporting anything. Seemed like they just assumed it was a supporting wall without checking.. Had to chase multiple times for corrections and still waiting for a reply for compensating me for a steel beam I had cut and purchased that was never needed in the first place. Would not recommend based on my experience.

Giovanni Dello

We can not recommend EA property enough since the very first day they have shown 100% commitment and excellent communication skills. We are now on our third project with them and nothing has changed since. If you have any type of issue with any planning or application, these guys seem to have a magic touch.

Alistair Gorbutt

A very good, and reasonably priced service. The gentleman that cam to measure up was very professional, and courteous, and gave us as much information about the process as possible. He asked every time he needed access to a new room, and informed us when he was leaving what the next step process was. Within 24 hours we received all paperwork. Very highly recommended.

Sharon Shamir

We hired EAPCC as structural engineers, to advise on straightforward engineering aspects of moving one structural wall in our home. Our experience with them was almost wholly negative. I could write an essay, but briefly:

1. Engineer Kamil attended and got the room measurements wrong. He also got the building details wrong - for example, assumed that there were timber joists in place despite the property being a concrete build. It seemed like he had copy and pasted his report.

2. EAPCC's proposed solution for structural integrity was hugely, hugely overegged and therefore over-expensive, and relied on their incorrect assumptions (see 1 above) despite us repeatedly pointing out their errors. Eventually it failed building control - even the building control officer described their work as over-engineered.

3. Poor customer care. We were passed from Kamil to (boss's son) Sean, apparently more senior in the company. We explained repeatedly why we were concerned, that the matter was becoming time-critical, and that we were incurring costs at a rate of £100s a day for every delay in builder's fees, accommodation etc. Sean had a habit of very deftly "kicking the can down the road" and failing to reply to emails or calls ahead of weekends and bank holidays, effectively delaying our work further by weeks. Again, no amount of pleading changed this. He simply didn't seem to care. His needless delays alone cost us an excess £3,000 in accommodation costs and similar.

We really, really wouldn't recommend this firm. Inevitably there will be a reply from them here featuring the standard grovel about how disappointed they are and how important customer service is to them, but if you are looking for timely, high quality engineering support, please look elsewhere.