EE - Torquay

Cerssa T.

The lovely young lady who served me on the 7th of July, Megan is her name, was incredible! I noted a great attitude towards the customer in front of me, as she was wrapping up when I walked in and it isn't always an easy job dealing with difficult customers, she made it look so easy and ensured he left happy and with a smile! Megan was amazing with me too, her outstanding helpfulness and knowledge really made my visit to the store a positive part of my day that I was actually dreading to begin with. She wears a beautifull warm genuine smile too, one to warm up your day when you just lost your phone and everything on it. 5 star service most definitely! Go Megan!

Karol M.

Are your staff aware of the Data Protection Act?

Staff were rude and unhelpful.

Fabulous clear service.

Could do with less staff, not busy!

Avi K.

One of the best EE store’s . Was having trouble with my bill and the staff there was very supportive along with the Manager was very honest even helped us to get ourselves a really good device.

Andy

Shops staff are a bit better than their ridiculous online and web services.

I've come to realise over the years to look for all methods of ways to contact a retailer, before purchasing their product. This one is no exception.
Had several issues with a new sim card and trying to TopUp online should have been as easy as it is for Trump to sound ridiculous.

In the end, I had to go into the shop for them to sort and say they even agreed the online site was useless and always doing a Richard Hammond.

Come on EE. For a company specialising in communication, do a better job. Can't wait fomy new Vodafone sim to arrive. 🤬

R 1.

On February 10th, I witnessed blatant discrimination by a female staff member. She unnecessarily told a foreign customer that Vodafone is cheaper than EE and seemed reluctant to assist a woman buying an iPhone.

Management must address this unacceptable behavior. Extremely disappointing.

Adrian M.

Worked real hard to get the package I was after, but they had to fight with BT /.EE servers doing odd things

N

October 1st, 2024 at 4 PM

I had a deeply disappointing experience at this store. The staff member who assisted me displayed a complete lack of customer service skills and was extremely rude. What was particularly upsetting was how she treated customers differently based on their skin color . I noticed that while helping others, she advised them to switch to Vodafone instead of EE, which felt strange and unprofessional. This kind of behavior is unacceptable, and I urge the management to take steps to ensure all customers are treated fairly and respectfully.

Eve B.

Absolutely agree with ALL the 1-star reviews. The staff is unbelievably rude and has zero sense of customer service!!!
Save yourself the frustration and take your business elsewhere!