Endsleigh Insurance Services Limited - Cheltenham

Name: Endsleigh Insurance Services Limited
Rating: 2.5

Address: The Quadrangle Imperial Square, Cheltenham GL50 1PZ, United Kingdom.

Website: endsleigh.co.uk.
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.
Opinions: This company has 211 reviews on Google My Business.
Average opinion: 2.5/5.

Location of Endsleigh Insurance Services Limited

Endsleigh Insurance Services Limited is a well-known insurance agency that has been providing various insurance products to its clients for many years. The company's headquarters is located at Address: The Quadrangle Imperial Square, Cheltenham GL50 1PZ, United Kingdom.

Endsleigh Insurance Services Limited is committed to making its premises accessible to all clients. The location has a wheelchair-accessible car park and wheelchair-accessible entrance, making it easy for clients with mobility challenges to access the building. However, it is essential to note that an appointment is required to ensure that the necessary arrangements are made for a smooth visit.

The company has received 211 reviews on Google My Business, indicating that it has served a significant number of clients. The average opinion of the company is 2.5/5, which suggests that there is room for improvement in the quality of its services. Nevertheless, it is important to consider that every client's experience is unique, and individual opinions may vary.

Endsleigh Insurance Services Limited offers various insurance products to its clients. These products may include car insurance, home insurance, travel insurance, and other types of coverage. The company's website, endsleigh.co.uk, provides more information about the specific insurance products and services it offers.

When looking for an insurance agency, it is crucial to consider several factors. These factors may include the company's reputation, the types of insurance products it offers, the cost of its coverage, and the quality of its customer service. By researching these factors, clients can make informed decisions about which insurance agency best meets their needs.

Reviews of Endsleigh Insurance Services Limited

Endsleigh Insurance Services Limited - Cheltenham

Emma Ennis

1/5

Do not waste your time or money. Tried to cancel my policy as they were charging me 3 times as much as anyone else! They wanted £3000 for the year when the same level was available for under £1000 from multiple providers. Was referred to their sister company who would try to beat the price and told everything would be sortedwith my cancellation. I am now being chased by a finance company who are telling me my permium hasn't been paid. I rang Endsleigh and they told me I never completed my cancellation... Told them I needed everything fully cancelled as I thought it had been and was told I need to pay them an extra £170 as well as the previous month's premium! And both to be paid within 48 hours... Absolutely disgusting customer service. I have told all my friends and family to stay away.

Benjamin Kremer

2/5

A bunch of negative experiences. But nothing too costly.

They refuse most claims for reasons unbeknown to legislature.

They hire very poor contractors and external emergency claim personnel. Quite costly in comparison.

They find many excuses to why not to pay out your emergency claim.

Staff members are quite subjective in their analysis of claims. It seems like its every man/woman for themselves!

On their policy it clearly states, they will pay out if the general functioning of the house is compromised. This is not true, they don't pay out if drains are blocked. And its in their interest for you to find your own contractor when something serious happens.

The engineers they send out are under qualified and not friendly. One engineer actually caused a repeat problem twice!

Customer service is hit and miss, some are nice, some are absolute devil's.

OK: so they paid out one claim for me, of £308/£324. But it took several months and about 10 hrs of mind numbing calls.

Dan Doe

1/5

If I could give them a 0 star review I would. Tried cancelling my auto-renewal back in 2019, I was under the impression it was cancelled... turns out they never processed the cancellation and I get hit with a £270 debt bill two years later. Unprofessional customer service who would rather argue than talk about resolutions. Anyone considering Endsleigh should seriously look elsewhere. Diabolical.

Tracy Connell

1/5

1st notice of a renewal was on the day - I have no recollection to agreeing to an automatic renewal. Locked out my account when trying to access to check this - locked out because they changed systems, not because of forgetting a password. Unable to find a contact number on their website (via mobile). Ended up cancelling DD as I couldn't reach them. When I finally did get them it was outwith my cancellation period and I got hit with a cancellation fee. Still don't have access to my account to check if I agreed for an auto renewal.

Joseph French

5/5

Due to having subsidence 6 years ago, and cracks showing in ‘19 looked for another insurer. Had insurance voided by a well known insurance company.

Contact Endsleigh on Tuesday/Wednesday. Today - Friday - got a quote that was reasonable.

I have had no problems getting in touch by phone or email. They responded in the timescale they said.

So far no complaints.

Roberta Stringer

1/5

I would give 0 if i could. Renewal quote gone up by 85% in a year with no explanation and no claims from us. Insane! Didn't even bother discussing it with them after such shocking news. Plenty of great cheaper options out there. What an appalling way to treat current clients after such a rough year. Clearly they are making us pay for their lost profits.

Crash Devices

1/5

terrible company and customer service. make it impossible for you to cancel your policy with them with hour long waits on phone calls and beein passed though to at least 5 people before you get the person you are looking for!! Very disappointed.

I got an email about an auto renewal? they said i could login to access the documents and i couldn't even see them and was locked out of the account. Their emails look like spam.

Don't care about their customers and made the whole experience very fustrating for me!!!!

Crippy Reviews

1/5

I would give a zero rating if I could. Endsleigh are one of the worst insurers I've had the displeasure of using.

12 months after ending a policy, they're trying to say I owe them nearly £1600 on a car that no longer exists (I had it crushed after it failed its MOT).

I cancelled the insurance, paid the fees neccessary and they've randomly sent an outstanding balance to creditors.

PLEASE AVOID