Europa Group Ltd - Bristol

Antony Eaton

Disgraceful company. Told me there was no outstanding balance when I cancelled my policy. Two weeks later I got a letter from a debt collection agency. Ordered to pay over £105 in fees. Absolute A*** Holes.

John Wood

Won't answer phone text or email.
Need to transfer my car insurance but can't so will have to take out a policy with someone else and lose money.
Terrible company do not use.

Sue Holmes

Disgraceful company! Cancelled motorcycle insurance within the cooling off period, have confirmation email to say policy cancelled but they have taken two months of different amounts of money from my account. Not set up a direct debit or standing order but have managed to take my money. No help from company whatsoever! Avoid at all costs and save your money and sanity.

Steve Pratt

Motorcycle direct needs an IT shake up. trying access online is a nightmare. WEb chat are unhelpful ring back tomorrow perhaps they don't want my business

Arnoldas Urbelis

Best service I had
Don't inform about auto-renewal, but when i stop making payments, they damn sure let me know about that. funnily enough the insurance cancellation will add at least £800 extra for any insurances i want to get in the future, which is more than nice from them. I am really glad that I am broke student currently, and this really just adds a cherry on the top.

Tony L

Poor service, sold my bike took three attempts to cancel the insurance. Then get charged £70 hidden costs for cancelling the insurance which they also charged me for them using a search website. I complained in which they supposedly did an investigation about themselves which was an absolute joke. Tom Scriven you should be ashamed of yourself.
Certainly will not be using motorcycle direct for my other bikes on renewal.

Alpaca Walking Hensting Alpacas

Also motrocycle Direct They tried to autorenew and i specifically said i did not want them to do it. I had to cancel my card to stop them. I was unable to log in to see the new inflated price and so i called do not use the number on the website it is premium. After speaking to the lady she said she had to change my address bearing in mind i am only 2 weeks away from needing to re insure, she said she would not charge, but then an amended quote came in where she put another £5 on.

steven buckley

Europa Group Limited t/a MotorCycle Direct
Insurance company
An 18 year old, who we wont name for legal reasons, received a brand new motorbike for his birthday from his parent
He was told to insure the bike asap just in case, not knowing about insurance and legal documents, he went online an secured insurance through the above name, at a cost of around £1900, he used his motorbike to get a job.
Beginning of March his motorbike was stolen, he notified his boss and his boss said he couldnt keep his job open as he only been in the role a couple of months and still in probationary period.
He notified the insurance company of the theft and of losing his job, he couldn’t keep up payments, which was around £152 a month with no regular income anymore.
His bike was recovered, he was told to contact another party to come and collect his bike, they contacted him, after they checked the bike and said the bike was in disrepair, the bike was still younger than 6 months, they would give him a full payment of the bike cost usually they would replace it with a new bike, but because he had an outstanding balance on his insurance they would pay him out in the form of a check, minus the excess of £750, remember the bike was only £2499
Yesterday they phoned to say that they wanted payment for the outstanding balance of the direct debit which is £700, and would be sending a debt collecting agency for this.
He still has not received payment for his bike the £2499 minus the excess
So now not only has the lad been a victim of crime, he has now becomes a victim of circumstances, then to be threatened to be put on a debtors list, when the lad has never had any credit in his life, the ordeal alone from having his bike and losing his job caused him anxiety and stress alone, only for Europa Group Limited t/a MotorCycle Direct put the icing on the cake

Bike cost £2499
Insurance Cost £1900
Total £4399

Payout £2499
-Excess £750
-Outstanding Insurance £700
- Debtors charges Priceless

This is the type of company that Europa Group Limited t/a MotorCycle Direct is, anyone reading this, knows this is wrong on all levels, to avoid a similar ordeal take your business elsewhere, otherwise you might be the next person to post something similar