Evri, Maidstone Depot - Aylesford

SwanLake

Our beloved family pets (three Bantam chickens) have become infested with Red Mites. I ordered a special treatment to combat this infestation on the 25th of June: it was supposed to arrive on the 27th of June. There was wrong information about the package arrival on Amazon/Evri websites, the parcel (order number H02DIA0001732621) never arrived at our house !
Meanwhile, Red Mites have been spreading through the weekend of 28/29th of June.
We have visited garden centres and farm shops in the area: no similar products are available.
I called Amazon at 7.30am on Monday the 30th of June to file a complaint and placed a second order for the same product with next day delivery ( T01FFA0099084238).
According to tracking info on Anazon/Evri websites, the item had been duly dispatched and arrived at the carrier depot on Monday the 30th of June and was marked for delivery.
I spent the 2nd day at home, waiting for delivery today, the 1st of July. Again, it has never arrived!
As a result the Red Mites have been spreading rapidly since the 25th of June. I'm wasting 3-4 hours daily, trying to control this infestation.
My family members now all have Red Mites in their hair, despite the birds being placed in quarantine!
I have no alternative, but to call the authorities and order the pest infestation service. I wish to request compensation from Evri for the poor service, the waste of my time and the cost of the alternative treatment and service I had to purchase because of the misinformation and delivery failures. I will also inform Amazon of this matter as they use Evri to deliver.

H H.

They play hide and seek with your parcels. It’s a wonder they’re still in business. If a seller states that they use them I avoid like the plague. Complete pain in the you know what.

Matt L.

This has to be the worst delivery company in the history of delivery companies.

Seriously, guys, just give it up and put everyone out of their misery. Go and do something you're good at. It can't be good for your mental health being this bad at something. You must be good at something like making candyfloss or putting square pegs in square holes?

I'd strongly advise anybody thinking of using them to NOT take the chance. Don't just trust me either - look at the other reviews. I'd also strongly suggest that any business that uses them don't care about their customers so ask them first "do you use Evri?" and if it's yes then it's a NO.

Russ T.

Stole BOTH of my parcels and marked as delivered with a fake blurry photo. Your employees are a DISGRACE

Maia M.

According to tracking information online, delivery has been attempted three times. I am aware I was not in on the first time as a calling card was left however the following two days they tried two people were at home and no one called to deliver a parcel however they are saying that they have attempted delivery on three occasions and they just sent my parcel back to the retailer. I didn't even get my delivery fee back!

On another occasion, they have just thrown my parcel over the gate instead of walking up to the door.

Other times I've been sent a two hour time slot that my parcel is meant to arrive in and instead I receive it a day later at a completely different time altogether.

Barney W. P.

My parcel has been at this sorting office for 10 days now. The sender paid extra for express delivery. If I could speak to a human on their helpline it would be an advantage, as the automated system seems to send you round in circles and doesn't give any help describing the delay or what is happening.
If I could give 0 stars I would.
I've only ever had poor experiences with Hermes and now it's changed to EVRI there doesn't seem to be any improvement. If we can swiftly resolve this, I'll be happy to change my review, but at the moment it will remain. I welcome contact from this business ASAP.

Jem B.

My Hermes definitely are the worst company in the world. Not only do they leave your parcels in dust bins and they are lost but also unsecured on the frontage. They then leave scarcastic notes through the door telling you to use local drop shops when the parcel was actually asked to go to the local drop shop but their driver ignores this. Then because you complain their driver starts to return your parcels without authorization.

John

I've used them a few times now and it's been perfect every time for me. My parcels arrive inside of 2-3 days normally and the collection/delivery drivers are always friendly and polite and I get constant updates on my packages.... there's not really anymore you can expect from a delivery company

For once I've nothing to complain about