Firstxtra Financial Services LTD - Newbury

Maggie P.

Huge thank you to Lauren and Ryan for all their support in helping us secure our mortgage and move one step closer to buying our first home! As first-time buyers, we had plenty of questions and nerves, but they made everything feel manageable and straightforward.

Their communication was always clear and timely, and they were genuinely friendly and patient throughout the whole process. We always felt informed and supported.

We’re really grateful for their assistance and would absolutely recommend them to anyone starting their home-buying journey!

Christopher H.

Excellent service provided by John and Chloe on our remortgage. Very responsive and always happy to explain details to ensure we fully understood everything. Explanation and pros/cons of each option were very clear allowing us to select the best option for us. After securing a remortgage offer, better mortgage rates became available and they were very proactive to contact us to ensure we got the absolutely best rate possible. Would highly recommend!

Bani M.

I had an excellent experience working with John and Chloe. From the very beginning, they were incredibly helpful, knowledgeable, and most importantly, responsive. They always made the effort to provide clear, timely answers and made sure I felt supported every step of the way.

They took the time to explain the mortgage process in detail, presented me with a range of options that best suited my situation, and worked diligently to secure a competitive rate. Their professionalism and attention to detail gave me a lot of confidence and peace of mind during what can often be a stressful process. Thank you! I would highly recommend Firstxtra to anyone looking for a dedicated team for their needs!

Yvette W.

We’re returning customers and once again, we’ve been incredibly impressed with the outstanding service from the whole Firstxtra team. From start to finish, everything has been smooth, professional, and stress-free.

Ashley guided us through our insurance options with real care and attention—he was polite, professional, and extremely thorough, helping us understand every detail and feel confident in the choices we were making.

Imogen, our mortgage advisor, has been absolutely brilliant throughout. She kept us well-informed with regular updates, especially around rate changes. Her communication has been clear, timely, and always reassuring, making the process feel seamless.

We’d also like to say a big thank you to Lilly and June, who’ve both been fantastic in their supporting roles—friendly, efficient, and always helpful.

It’s a pleasure to deal with such a reliable and knowledgeable team. Thank you all once again for making the process so easy.

Yvette & Vicki

Lauren B.

The service that both Ross and Lilly have provided us from the very beginning has been exceptional. They have both been professional, but friendly and have been happy to answer any questions we had. They would provide quick responses and checked in regularly to ensure the process was going smoothly and to ask if we needed any help or assistance. This is the second time we’ve used FirstXtra and we would definitely use them and recommend them.

Kieron R.

I was helped with both life insurance and income protection insurance for myself and partner by Ashley.
Ashley was excellent throughout the whole process providing expert advice while at the same time working tirelessly to get the best deal for us.
I definitely recommend Ashley any life insurance advice, he really knows his stuff!

Charles H.

Firstxtra were fantastic in helping us secure our first mortgage. They answered all our questions, never left us waiting long for a response. They did a lot of digging for the best rates and clearly walked us through all our options. They were happy to tweak and adjust things as we went along - nothing was too much effort for them and they explained everything in very simple terms. I wouldn’t hesitate to recommend them to everyone I know.

Alex

I've been with Firstxtra for many years and they've always been very efficient in finding the best deals for my needs, even in short notice. I can trust they really value the customer relationship and will take care to support my case or answer any questions.

They have saved me a lot of hassle and taken a real burden off the whole mortgage process - the great support and understanding from Chloe and John here is much appreciated.

Happy to recommend and will no doubt rely on again!