Goostrey Pharmacy - Crewe

GooGav

Used to be so lovely. Over the last few months, however, there has been a distinct and concerning drop in service. Lots of people kept waiting for far too long in a small area. Staff - usually just one person - running between rooms and rather abrupt. No apologies for waiting times (I once waited over 30 minutes). Pharmacist never seemingly available. I love supporting local services, but I may sadly have to move to another pharmacist.

Update 5 months later: Much improved and the staff clearly are working hard. A lot of money has been invested in enhancing the building inside and out too. Will continue to use them. Changed star rating from 2 to 4.

Elaine A.

Lovely helpful Staff very Friendly we give them a weeks notice for our medication, it's always there when we collect no problems. Thankyou for your Good Service as always.x

Nick E.

Having recently slated this in an additional review I need to clarify a few points. I met Indy the owner today and had a pond and sometimes heated discussion with him. The upshot was a sincere apology and he showed a true willingness to listen, take accountability for past mistakes and work in the future to ensure everyone has a good experience here. Obviously time will tell but with the measures outlined to me earlier I feel certain that the previous fantastic name of this business will soon be restored. Good luck Indy and your staff and I look forward to working with you in the future.

Linda G.

I value the Goostrey Pharmacy very much. They go above & beyond to help you in any way they can.

Peter G.

It’s a small pharmacy, but the staff and service is excellent.

Was just driving by and thought, huh a pharmacy, let me see if they can sort my prescription out.
Pleasantly surprised. Was expecting moody staff, slow service and an on knife edge atmosphere.
Had a good chat with the staff, a banter and as important they had stock of the medicines I needed. I think they defiantly need more space.
Would definitely recommend.

Now guess what will happen, someone will go in and the complete opposite of my review will happen. I guess no ones perfect. My motto is always give a second or third or maybe a fourth chance. 🙂

Madge S.

Always sung the praises of this pharmacy but after todays debacle then I have to have my say. Walked round for an urgent prescription that the doctor had put through, ten other people waiting, no pharmacist and was told to come back at 5pm along with all the others - no pharmacist again. No one else to see to me. Went back to doctors, tried to get the prescription from Lloyds in HC - no luck as my prescription was in cyber space. No one to help and worse still NO PRESCRIPTION, what is the NHS coming to, I give up

Amy M.

Professional friendly and efficient. Everything that is lacking at the main chemist pharmacy in Holmes Chapel. After a very stressful experience there I went to Goostrey and was treated with courtesy and served quickly. However the pharmacist did take time to register my details which meant that when I absentmindedly left one of my packages on the counter he was able to ring me - which he did. Very very impressed!

Unknown

Nominating patients without consent is really not acceptable. As a result I ran out of my medication and have suffered horrendous side effects whilst waiting for my surgery to kindly override the prescription. This should NOT be happening, and is a major breach of confidentiality.