Health Shield Friendly Society Ltd - Crewe

Address: Crewe Business Park, Electra Way, Crewe CW1 6HS, United Kingdom.
Phone: 1270588555.
Website: healthshield.co.uk
Specialties: Health insurance agency.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 346 reviews on Google My Business.
Average opinion: 4.1/5.

📌 Location of Health Shield Friendly Society Ltd

Health Shield Friendly Society Ltd Crewe Business Park, Electra Way, Crewe CW1 6HS, United Kingdom

☎️1270588555

⏰ Open Hours of Health Shield Friendly Society Ltd

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Health Shield Friendly Society Ltd: A Comprehensive Overview

For individuals and families seeking reliable and efficient health insurance solutions, Health Shield Friendly Society Ltd presents a compelling option. Located at Crewe Business Park, Electra Way, Crewe CW1 6HS, United Kingdom, Health Shield operates as a dedicated health insurance agency, offering a range of plans designed to provide comprehensive coverage and peace of mind. With a commitment to customer service and a streamlined claims process, Health Shield has established itself as a trusted provider within the UK health insurance market. The companyâs dedication to accessibility is further demonstrated by its wheelchair accessible entrance and wheelchair accessible parking lot, ensuring a welcoming environment for all customers. Currently, the company boasts 346 reviews on Google My Business, reflecting a consistently positive customer experience with an average rating of 4.1 out of 5.

Company Details and Contact Information

Health Shield Friendly Society Ltd is a registered friendly society, providing a distinct and often more personal approach to health insurance compared to larger, impersonal corporations. Their commitment to transparency and responsiveness is a key factor in their success. Hereâs a breakdown of the essential contact details:

Address: Crewe Business Park, Electra Way, Crewe CW1 6HS, United Kingdom

Phone: 1270588555

Website: healthshield.co.uk

Specializations and Services

Health Shield specializes in providing a diverse portfolio of health insurance plans, catering to a wide spectrum of needs and budgets. These plans typically encompass:

Accident Coverage: Providing financial protection against injuries sustained in accidents.

Hospitalization Coverage: Covering the costs associated with hospital stays, including room and board, medical procedures, and specialist consultations.

Medical Treatment Coverage: Subsidizing the expenses of medical treatments, such as physiotherapy, chiropody, and alternative therapies.

Mental Health Coverage: Increasingly important, these plans offer support for mental health services, recognizing the growing need for accessible mental healthcare.

Dental Coverage: Providing assistance with dental costs, including check-ups, fillings, and more extensive treatments.

A notable strength of Health Shield lies in its remarkably efficient claims process. As highlighted by numerous customer testimonials, the company consistently demonstrates speed and accuracy in processing claims. The average turnaround time for reimbursement is impressively swift, often within just 3 days, ensuring that customers receive their payouts promptly. Furthermore, the customer service team is known for its responsiveness and willingness to provide clear and informative guidance, assisting clients with any questions or concerns they may have. The company seems to prioritize clear communication and a hassle-free experience, which contributes significantly to its positive reputation. The customer service is frequently praised for its helpfulness and proactive approach.

Customer Feedback and Reputation

The overwhelmingly positive feedback from customers underscores Health Shieldâs dedication to quality service. Numerous reviews emphasize the company's fast and efficient operation, particularly regarding the claims process. Customers consistently commend the clarity and straightforwardness of the process, as well as the timely delivery of reimbursements. Beyond the speed and efficiency, many users appreciate the informative nature of the customer service team, who are readily available to address inquiries and provide support. The overall sentiment reflects a high level of satisfaction and a genuine feeling of being valued as a customer. The company's responsiveness to customer needs appears to be a defining characteristic of their operations.

Accessibility and Facilities

Health Shield Friendly Society Ltd is committed to inclusivity and accessibility. The wheelchair accessible entrance and wheelchair accessible parking lot demonstrate a tangible effort to ensure that individuals with mobility limitations can easily access the companyâs facilities. This commitment to accessibility extends beyond the physical space, contributing to a welcoming and inclusive environment for all customers.

In Conclusion

Health Shield Friendly Society Ltd represents a dependable and customer-centric choice within the UK health insurance landscape. Its focus on speed, transparency, and accessibility, combined with a dedicated customer service team, positions it as a strong contender for individuals and families seeking comprehensive health coverage. The companyâs commitment to providing a seamless and hassle-free experience is evident in both its operational processes and the overwhelmingly positive feedback from its clients.

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👍 Reviews of Health Shield Friendly Society Ltd

Health Shield Friendly Society Ltd - Crewe

monica D.

5/5

Very good service, fast and efficient. The claim process is easy and straightforward and the response time is great, within 3 days I have had my reimbursement done and in my bank account, so very pleased overall:)

Justine D.

5/5

Health Shield are quick to process your claim and very informative if you have any questions and need to call.
I've always been very pleased with level of customer service and how they handle your claims.

Al B.

5/5

An Outstanding Benefit – Worth Every Penny

I’ve been using this benefit for at least six years now, fully self-funded, and I can confidently say it’s the best investment I make in my wellbeing.

In my line of work, I manage employee benefits, so I view this from two perspectives: as an end user and as a business professional.

From a personal perspective:
As an end user, this benefit is invaluable. It covers my physical health needs, dental care, annual eye exams, and even the cost of consultations. It’s reliable, comprehensive, and absolutely worth every penny.

From a business perspective:
This is one of the most appreciated benefits we offer. Employees love it, and it provides a practical, reliable service that demonstrates clear value.

It’s truly a win-win—great for individuals and for businesses alike. I couldn’t recommend it enough.

Andrew R.

5/5

Excellent plan with payments made quickly and efficiently. Claim process is fairly easy once you get the hang of it.

Will

1/5

Failed to pay out based on a NHS approved procedure for tongue tie carried out by the NHS recommended and qualified specialist. Stating the qualifications didn’t match their list. Their list states it needs to be a GP carrying out the procedure, no GP will do it. They refer to these specialists. Awful scheme that will look for more ways to not pay than pay. Companies beware there are far better schemes out there.

UPDATE: following the response from Ellie below I called to discuss my review. Ellie wasn’t available, so I spoke with another team member. I said that I would raise the matter as a complaint so that it could follow the formal process. In doing so I received one of the worse responses to a complaint that I have ever seen from a professional company.

The response included personal slants on the conversations I’d had including stating that I hadn’t mentioned raising a complaint in any of my previous conversations. Of course I hadn’t, I was trying to resolve the issue. Thoroughly disappointed with the handling of this and the outcome. I refer to my previous comments, please try elsewhere before using this company.

Further update-something very odd is going on as they have received a slew of recent positive reviews to counter their previously terrible star rating. A large amount posted 2 months ago looks very suspicious!!

Anna

5/5

Very efficient in processing the claims and also clarifying the necessary details of needed. Everything is done online which is extremely useful. The website is super user friendly. Very responsive and helpful customer service.

Robert K.

1/5

They Don't pay out! - Everytime I submit something to them they have a reason to decline the reimbursement. One reason was because they couldn't prove payment when I attached my bank statement but the supplier name looked funny on the statement. I had no other way of confirming it to them so gave up as it was 60 pound physio bill. Then just recently I have been declined a sports massage reimbursement despite the fact that this was recommended by a work colleague who used same supplier and same sports masseuse. How do they make one decision for one person and a different one for another despite all the variables being the same? I think that the service is terrible as I have now spent 130 pound on services that should be covered by Health Shield but they are being pedantic and not fulfilling the agreement

Michael W.

5/5

After recently been made a member through the firm that I work for, I claimed for an eye test & a pair of new new safety glasses. I quickly received an email back informing me that my claim was accepted, & I then received the payment back in only a matter of a few days. Highly recommended policy.