HSBC Blackburn - Blackburn

Mike G.

I am having a problem returning an item I bought online. After numerous emails to the company, I decided to enlist the help of my bank, HSBC. I contacted my Premier Relationship Manager, Mr. Adam McGuigan, who helped me as much as he could over the phone. However, to continue the disputes claim, I had to fill in some complicated forms online. To be honest, it was to difficult for me. I therefore contacted Adam, and we arranged to meet at the Blackburn branch. I was met by a very pleasant receptionist, who provided me with a much needed cup of tea. Adam was very helpful and completed the forms for me, which took over an hour and a half. No wonder I was baffled. Many thanks for the help and Adam's time. Excellent service, and I hope the problem will soon be solved.

Steve W.

I was in Blackburn Branch today, Looked after by Anisha, Absolutely lovely, pleasant, knowledgeable, friendly. Sorted our accounts without any problems. Massive thanx from me.x

Abdelrahman F.

I had an excellent experience today with Beth Taylor at HSBC Blackburn. She was incredibly helpful, professional, and went above and beyond to assist me with a challenging task related to my HSBC account in another country. Her positive attitude, patience, and expertise made the process smooth and stress-free. Beth is a brilliant and pleasant individual with a genuine passion for helping people. I truly appreciate her support and wish her all the best in her career—she deserves every success!

Paul J.

I had an issue with an old account that I'd been struggling with for ages to resolve via the helpline so went into branch & Lucy spent quite some time helping to resolve the issue - Great service!

Anne M. V.

I recently went into the HSBC bank in Blackburn and I can honestly say that the staff member (Anisha) dealing with my queries was fantastic. She was professional but also supportive and attentive. I am not super tech savvy and she was so kind, in explaining things to me. I have never had this level of service in any other bank, whereby someone is so pleasant and patient. I hope they don't lose this amazing lady as her customer service skills is second to none. Many thanks again Anisha.

Lesley T.

Our problem was quickly and efficiently dealt with by a lovely, friendly member of staff. We can always rely on any member of the team to help us , no matter what the problem.

Jules D.

Clean branch with parking directly outside but no counter service at all - how ridiculous. You can't pay in without a debit card for the account you want to pay in to - that's what paying-in slips are for HSBC. Staff busy eating at the main desk - told me to go to the Post Office to pay in and turned their backs on me!

Adushen R.

Went through during the week and was greeted by Anisha who was very helpful and assisted me in making an appointment to open a bank account.

On my visit to open the account was greeted by Ian who was absolutely fantastic, he assisted my wife and I in opening an account and gave us a rundown of everything else, all went seamless and he was quick and efficient, he answered all our questions and even assisted us in a savings account and global account. He was fantastic and overall experience with HSBC was great.