IN'n'OUT Autocentres Erith - Erith

Euds

Well I booked this garage through the RAC app as my MOT had expired the day before and this was the closest garage to me that was available. Booking was straight forward I called in the morning to confirm and got an appointment for the afternoon. Drop off was straight forward. However, my MOT failed due to the levelling of my headlight on my passenger side I was told it’s very low and dangerous and has not passed the guidelines for me to be able to drive safe. I would have to buy a whole new headlight system which would cost me about 560 pounds as there was nothing they could do but to change my whole headlight. That same day I took my car to numerous mechanics to get a quote on a new headlight and all of them said that shouldn’t have been a reason for me to fail. I finally decided to go to kwikfit the man on the phone even asked me if they tried to level it manually from inside my car and I said no as I wasn’t told by in and out if any alternative methods were implemented that may have helped. When I got to Kwik fit two mechanics looked at my car and insanity informed me that it was only low by 3cm which is not a reason to fail and they assisted me on adjusting it manually from the inside of my car right in-front of me. This made me feel very overwhelmed because I was already thinking of how I can get new materials to change my headlights for the sum of 560 within 10 working days. I did a new MOT with kwikfit and passed with one advisory. I will never be going back to in n out as I was planning to go back because I really liked how the garage looked but the lack of assistance after failing was disappointing and the fact that I passed somewhere else with another respectable company. This just made me understand that they will fail you on the slightest issue that could be adjusted

Nazan M.

What an amazing team! My car was booked in for 4 new tyres - got there and they were ready for me and got the car in asap. When I went back to collect, they told me that they had seen a replacement light in the boot of my car (that I needed to sort and hadn’t got round to as some idiot had hit my car and drove off) and very kindly replaced it for me. I was genuinely taken back with such kindness as it’s not often you come across individuals/companies who would be willing to do this and at no extra charge.. just out of the goodness of their hearts! I have spread the word to friends and family in the area that these guys are brilliant and they all need to take their cars there! thank you again guys and I genuinely was so touched that you did that for me! The tyres are also fab, and are brilliant value for money!

Picturesque A. H.

Great service. I went in the morning for a warning light. They saw me right away- they were lovely and had me out on the roads again within no time.

Steve B.

I suffered a puncture just before I pulled into the car park at Erith. I was going to change my wheel but found I didn't have the right wheel brace with me. I spoke to Jordan at In'n'Out and explained my predicament and asked if it would be possible to borrow a wrench in order to change the wheel. He was happy to help and actually changed the wheel only to discover that my space saver was the wrong size and seized on the brake callipers. That didn't phase him though, he found a tyre of a suitable size which had been removed from a customer's car due to a puncture. Repaired the puncture with a temporary repair sufficient to get me home and then refitted the wheel. Absolutely above and beyond what was requested and he refused to accept any payment for his trouble.
I am disabled and walk with a stick, so the assistance given was very much appreciated and enabled me to get home safely. I really can't thank them enough and to refuse payment and provide the assistance they did is incredible service and highly commendable. Thank you so much.

Ian G.

Cowboys - Absolutely shocking. DO NOT USE. Booked in for an MOT on Monday 4th August 2025, which they told me was cancelled when I arrived. The guy said he’d been trying to call, surprisingly there were no missed calls, messages or emails. Completely wasted day, had an RAC voucher which I now cannot use and have to book another morning off to go elsewhere.

Bauh

Very professional, helpful, quick and easy.

Very reasonably priced too, would recommend.

MOT test done.

Joey

Aiden and Ryan were excellent at looking after me and explaining all the technical details of the issues with my car. Really nice team. Aiden even took the time to introduce me to the new area Manager, Alex.

Dipo O.

Dealt with Jordan when I arrived, he booked me in immediately, and he was very helpful, professional and polite. Aiden was customer-friendly. I will definitely go there again