Insurance Claims Accommodation Bureau - Bushey

Graham L.

Needed a short term accommodation due to a water leak. Jared was excellent, responding very quickly and found us a suitable property that suited our needs.
Thank you so much it's appreciated.

Virginia B.

We had a few interactions with ICAB in the past few days and all staff members have been kind and helpful but Georgia has been our saviour, finally managing to book us an incredible serviced apartment checking in on the weekend after days of calls and follow ups with other staff members. Georgia resolved all our requests promptly in a few hours. Really great work!

Sam W.

Excellent service from start to end. Really handy having this kitchen pod whilst our kitchen was being repaired. Had everything we needed.

anthony S.

Atrocious the way I was treated specially when they were trying to sort out temporary commendation for someone with a wheelchair I need in level access. They were the worst I've ever had to deal with and I was on hold for 45 minutes trying to get through to somebody unbelievable

Tricia

Going through a traumatic & difficult experience It is so refreshing to speak with someone who not only listens intently, but
Is thoroughly competent kind and helpful. Not just say what they are hoping to achieve but have the integrity in keeping their word stating “if they are not sure they will find out. “
In turn going above and beyond to provide excellent support and add real meaning to the word Customer Service. Jared Garfield has worked above and beyond providing compassion, kindness,
competence. In this instance, what I consider as the blueprint for excellence Customer Service Support.

Jenny E.

I have nothing but praise for ICAB who arranged emergency accommodation and then a short term let for us when our house was flooded. Everyone I spoke to was courteous and helpful, but special thanks to Rosie Gordon for getting us into our preferred accommodation option smoothly and efficiently.

Sam O.

I am thrilled for the opportunity to express my gratitude to ICAB for not only securing me the perfect accommodation but for making it so easy.
The agent I spoke to (Gabrielle) was highly professional, friendly, very good at her job and understood my requirements quickly. I am neurodivergent and can get a little anxious about change but it is a testament to Gabrielle that the process of moving into alternative accommodation hasn't been made to feel stressful.

I highly recommend this company, it's been a pleasure thank you.

info E.

Our details were given to ICAB by Trident Group to book us an accommodation for 1 night as our new shower was being fitted.
The useless lady called us at 19.12pm asking us which Travelodge we would like to stay at we stated Upper Dean St yet she booked us into the worst Travelodge in the country - Birmingham Broadsheet
When we tried to call back to see if the booking can be changed to the one she original asked her to book we got told they don't have anymore rooms yet my partner checked on line and they had rooms available in that property.
This morning I got a called twice from 2 different people 1 saying they are calling to remind me of my check out the next guy calls me to say if we need another accommodation for the day we should contact our housing department.
I do not wish to have any correspondence with ICAB as they cannot book a simple room let alone help.