Karl Tatler Estate Agents Heswall Office - Wirral

L E

Moved into our new home and Karl Tatler Heswall were the agents representing the sellers. I would actively avoid Karl Tatler if we were buying or selling in the future. It felt like they unnecessarily added stress throughout the whole process.
We viewed a number of houses with their viewing agent who is quite possibly the most miserable person I've ever come across. On 3 separate house viewings, we arrived to be told she only had 10 minutes before her next viewing and we were rushed round. On the first viewing of the house we bought, it was a different viewing agent who again rushed us round because she had to get to her next viewing in 10 minutes. Our second viewing of this house was with the miserable agent again and she was late so we were stood outside and the owners saw us on the Ring doorbell and came back to show us. We did ask for a final viewing before completion, which they never arranged and we were so stressed we just went ahead and completed anyway. This was a mistake as the house was absolutely stinking of dog urine and furniture had been painted round when we moved in.
After our first viewing of the house we bought, we went straight to Karl Tatler in person and put in a full asking price offer. We were told that the viewers before us had some questions and when they were answered, they would put our offer to the vendors. This seemed strange to us- we had no questions and were putting in a full asking price offer and were currently in rented accommodation so no chain. Why would you wait for answers to questions from potential wheel kickers before you put forward an offer? Anyway that's what they did and we waited all weekend to hear. After hearing nothing, we rang on the Monday to be told oh yes they've accepted your offer. This set the tone for the whole of our purchase unfortunately.
The sale progression person seemed to tell us one thing and the vendor another. We could never get hold of her, unless she wanted something from us then she would hound us.
There was one point were our mortgage provider dropped the interest rate, so they sent us out a new updated mortgage offer. The sales progression agent went to the sellers and told them our solicitor was still waiting for our mortgage offer?! Consequently, the seller panicked thinking we didn't have a mortgage in place. If we hadn't been communicating directly, I don't know if they would have pulled out of the sake, but I was able to explain it was just a revised offer to reflect the rates going down. When she called me, she literally wouldn't let me get a word in edgeways, so I started avoiding her calls and emailing her instead or letting my husband deal with it. She would ask me a question and not wait for the answer anyway!
Finally we moved in after completion being delayed 3 times and the vendors threatening to walk- the delay was they hadn't sent over the answers to the queries. We didn't get into the house until 6.30pm and once again the sales progression woman was useless asking if we were able to hang on for the keys until the very last minute on a Friday evening after they had been chasing us for the money to exchange from 10am, which we explained we had absolutely no control over as it takes as long as the banking system takes to transfer.
We finally got in- house stunk of dog urine everywhere, was filthy, built in wardrobes taken that should have been left, stuff left that we then had to get removed etc etc. Karl Tatlet followed up with a text to ask if we'd settled in- i replied with this info and they never replied back, so what was the point in asking us how the mive went? Most stressful time of our lives- offered in July, no chain, so we're hoping to be in by October at the latest- ended up moving right before Xmas and having to gut the whole house. Oh and Karl Tatler lied about the no chain as our seller's onward purchase turned out to have someone living in it! To sum up, if we ever move again and a house was up for sale with Karl Tatler, I would not even go and view it.

Maisy Jade Mudge

Great at the start when moving in to the property, horrendous at the end when vacating the property. Nearly cost about £3000 to move out and terminate the contract, no help at all from any staff members who were horrendous at keeping us updated and email trails show it was constantly me chasing for an update. Conveniently never answered the phone during this time despite being so good at communicating throughout the whole tenancy. Tried to charge me over £200 for an inventory despite the tenant fee ban of 2019, and later discovering the landlord does his own inventories therefore there would be no charge. May want to watch conversations that are being had in office about tenants as it’s a small world and a few have been mentioned to me.

Joe Scowen

Despite not renting a property with Karl Tattler (having being accepted for another property with a different agency), I will say that the experience of looking for property, and communication prior to viewings and applications was second to none.

Madeleine has been super helpful and very communicative throughout our house hunt, and has been a great assistance throughout our search.

A bit gutted we didn't find our home with KT, but there's always potential down the line!

Thanks again for everything, Maddy! ?

David & Anna Clampin

Ellie and Clemmie at Karl Tatler have left me speechless! Whilst having Ellie value our property in the first place, we spurned her advances and went with another. That did not work out great as things ground to a standstill. Despite shunning her, Ellie kept in touch and was a positive and reassuring voice through this difficult time. Learning the error of our ways, we switched to KT. The whole process was very slick and, one week after listing, we got a great offer and the sale has been agreed. Clemmie has been diligent in keeping in touch, a cheery ray of sunshine amidst the tumult of selling your home. It is not over yet, but so far so good. In short, do not mess about, go KT!

Sheena

We're so impressed with the way in which the team at Karl Tatler has dealt with our enquiries. From James Price at the Heswall office, to Chris, Charlotte and Nick who helped us with viewings, we have had a seamless experience. This is genuinely what I would expect from estate agency businesses and any other service oriented business. Professionalism, integrity, great communication and friendliness. No hesitation in recommending them if you're looking at buying or selling your property.

Bernadine Steventon

Absolutely amazing job by Caleb and the team in selling my cottage in Heswall. Caleb was totally committed to getting the sale carried out smoothly and arranging the all important viewings to get interested buyers around to see the property. He kept me updated each day to ensure viewings ran smoothly and followed up on feedback quickly so that I knew where things were up to. Great communication, very positive and showed a lot of care in making sure viewers were getting to see the cottage and I was very reassured thst the sale was in safe hands. Which lead to a buyer being secured very quickly. Thanks to Caleb and all the team involved at KT. Great job ?

Pat Borland

James moved mountains to accommodate a short notice viewing. Asked for feedback promptly and guided us through making an offer, keeping us informed throughout. He is approachable and professional. We would have no hesitation in recommending Karl Tatler and James.

Mathew Cull

The team at the Heswall Branch were fantastic from end to end on a recent property purchase. I wouldn’t hesitate to recommend them. The communication was of the highest standard with very efficient replies and continued updates of the progress being made.

I would like to personally thank James Price for his excellent approach and fantastic customer service skills. KT you have a real asset in specifically James and the wider team.