KBIS British Equestrian Insurance - Newbury

Amie Padfield

I've used KBIS to insure both my horse, and our 3.5t horsebox.
Faultless customer service....... and yes, policy prices might be a little higher compared to other insurer's, but the only deduction made was my excess when I had to make a claim on my horse's policy.
So in the long run, it actually saves you money! As other insurer's make loads of deductions - which they don't tell you about!

In addition, when I made a claim, KBIS paid out really quickly..... staff always so helpful when I contacted them - and for me, because I work long hours, being able to have an email dialogue with them, which a big game changer for me!

I can highly recommended KBIS!

Vickie Cooper-Samios

Avoid like the plague. Ers are horrendous which is the insurance provider they use and when you have an issue with them KBIS say it's nothing to do with them. When taking out insurance you are paying them and nothing else.

Helen Whitfield

I have spoken to Claire Perry to renew my policy directly, rather than through a broker. She has made some incredibly helpful suggestions for various cost options. You hope never to need to use insurance for your horses, but it is reassuring to have an empathetic ear on the end of the phone when making decisions. Highly recommend.

Isobel Gillon

I would like to say a big thank you to KBIS on my recent Mortality Claim. Having lost my horse of lifetime, I did not even realise I had Mortality cover until I phoned up to cancel the insurance. It was KBIS who suggested that I made a claim despite not having a postmortem. I filled out the form and acquired the relevant information from my vet and they did the rest. I received the money in my bank quickly with no quibbles. They were informative and compassionate throughout the whole process and I am very grateful. I would not hesitate to recommend them to anyone. 5 Star Service.

Richard Bailey

I have horse insurance with KBIS for a number of years and have found them to be helpful and knowledgeable about bloodstock. I recently had to claim on the colic/gastro intestinal surgery which is covered on the mortality policy. The claim was paid in full seemlessly on production of the necessary documentation. Sadly I had to claim on the death of the filly 3 months later which was also paid as per the policy. You cannot fault this.

Bryony Penn

I've had KBIS insurance for my last three horses, but it was only recently when I had an ongoing issue/claim that I realized how amazing KBIS was. Their customer service was amazing and they supported me every step of the way, even through the depths of the covid crisis. No quibble or push back, just amazing service. I simply wouldn't go anywhere else, thanks so much all!!

Penny Oliver

I have been with KBIS since 1994 having insured a six-month foal. I now have three horses insured with them. I have had a few claims all of which have been dealt with very quickly. The service I have received has been very good. They also cover older animals too - I have a 28y old mare. The cost is very competitive.

Simon Oliver

I can not recommend KBIS more highly. In the last five months I have had two horrendous incidents occur with my horses. One horse had to have major colic surgery for a 360 gut twist. For 9 days it was touch and go as to if he was going to make it - he did. KBIS were fantastic to deal with. Every member of staff who I dealt with from the beginning of the claim process to the end of it were so helpful and all being horse owners they understood what I was going through. I can't tell you how much of a difference this made during such a traumatic time.

Roll forward 2 months, my other horse had to have major surgery due to an infection in his withers. Despite the very best surgeons, vets and very careful management the outcome in this case was so desperately sadly not to be - the horse had to be putdown. My world was shattered by this, but again throughout the process KBIS were fantastic. The understanding of the horses welfare, the quiet competency, efficiency and speed that Sarah, my claims handler showed towards me during what was such an emotional time is something that I can never thank her enough for.

as a PS I would like to add that KBIS came to my attention in the first instance as a recommendation from our local MFH. Both our local equine practice and the specialist surgery centre where both horses were operated on spoke very highly of KBIS. They stated that they are an extremely professional organisation which were run and managed by knowledgeable horse owning people and I can't tell you what a difference this makes when the worse is happening to your four legged best friend/s.