Keoghs - Bolton

Paul W.

Don't think I've ever known, heard or been subjected to such incompetence .
This was an easy low cost claim , 99% complete just needed the final finesse.
They "lost" all the paperwork and then lied and delayed the whole process for so long , i feel embarrassed for them .
Keoghs have such a bad reputation I couldn't find anyone , in the uk !, willing to take on the case .
Keoghs , and in particular the the laurel and hardy duo that I was lumbered with , were so incompetent and made so many mistakes I won an extra 150% on top of my original claim .
By far , ...like miles , Keoghs have provided the worst service I have ever had the displeasure of using , their client must be bemused as to how the claim increased by 150% .
The ratings of Keoghs speak for themselves, a truly poor service and a level of incompetence and ignorance that is beyond believe.
My business has geen running for approximately 30 years , I have a 100% rating . For a law firm to have a 1 star rating with so so many complaints, they should be shut down and not permitted to practice.
The worst legal firm by far .

Ryhan U.

Absolutely embarrassing excuse for a law firm!

Stay clear of this place full of people stealing a living! Especially if it’s ADAM TOMKIN, ABBIE WILDING, or LAUREN CHANCE!

Timeline of Events:
04/07/24: Instructed this firm for my insurance claim. My case handler was ABBIE WILDING, and I was emailed the "initial letter to policy holder" by CHLOE WOOD.
07/07/24: Sent over all evidence and completed forms by email.
19/07/24: After radio silence, I emailed CHLOE WOOD to chase a response or confirm receipt of my documents.
29/07/24: Finally received a reply from CHLOE WOOD, confirming receipt of my forms. She stated they were being reviewed by my file handler and that they were in communication with the third-party insurer. At this point, my file handler was still ABBIE WILDING, who had made zero contact with me in nearly a month.

Attempts to Follow Up:
Called repeatedly to chase updates, but receptionists always claimed everyone was "busy" or "in a meeting." On occasions where they attempted to transfer me, the call would ring endlessly before cutting off. This cycle happened every time I rang.
19/09/24: Frustrated, I submitted a formal complaint via email, CC'ing ADAM TOMKIN, ABBIE WILDING, and CHLOE WOOD.

A Brief Glimmer of Hope:
25/09/24: Received a call from ADAM TOMKIN. During our call, it became clear my forms and evidence submitted on 07/07/24 were nowhere to be found. My case had essentially been ignored for two months!
ADAM TOMKIN apologized and claimed to resolve the issue, assigning my case to LAUREN CHANCE and stating the third party had 14 days to respond. He also reassured me the evidence meant the third party had no chance and would likely settle. Based on this, I canceled my formal complaint.

Broken Promises:
17/10/24: After a month of no updates, I emailed ADAM TOMKIN directly for clarification. No reply.
26/11/24: Sent another email to ADAM TOMKIN informing him I would call the next day. Again, no response.

Annual Leave Nightmare:
Week of 09/12/24: While on annual leave, I called their office on Monday, Tuesday, Thursday, and Friday, only to encounter the same issues: receptionists transferring me to no one, leaving me on hold for minutes before being disconnected.
A receptionist eventually told me CHRIS PARKIN was the manager of ADAM TOMKIN, so I attempted to reach CHRIS PARKIN, LAUREN CHANCE, and ADAM TOMKIN on all four days. Unsurprisingly, no one was available.

Final Thoughts:
If you want even mediocre service, do not come anywhere near this law firm. Clueless receptionists, file handlers, and managers—absolute clowns.

Tomas D.

Shocking customer service, noone ever answers phone calls, emails etc. Keep getting told everyone is on lunch or in a meeting. My case has been going since 2022 so now 3 years later and still nothing. My insurance premiums are sky high because this is still open. AVOID AT ALL COSTS!

Patrick S.

Absolutely useless law firm, if you find out these are 'handling' your case I'd advise you to change firms ASAP, their phone number is pointless, nobody answers, they take weeks to reply to emails, no communication or confidence at all.

Jordan H.

Very unprofessional tried to sort out my insurance claim they do not respond to any emails after countless of emails to Emma Parker I have then called up to speak to her only to be told she’s not available. Spoken to Iqra not professional excuse was they are busy so don’t really care about staff. Asked speak to management they aren’t available requested a call back and she said they might not ring back as they are too busy. So in other words they don’t care for the customer and are too busy so god help me getting this resolved. 0 stars

Alex B.

They don't answer calls or return them and this is on a non fault claim, even my insurance has given up, DO NOT USE.

Anoo R.

Avoid this firm at all costs. I've been trying to resolve an insurance claim on behalf of my father-in-law since February 2024, relating to an incident that occurred in March 2023. Despite numerous attempts to contact them, they have consistently failed to respond to both emails and phone calls. Their lack of communication is completely unprofessional. If I could choose 0 stars, I would. Save yourself the frustration and look elsewhere.

Emma S.

Have been dealing with my insurance claim since April last year, it is now 11 months later and it is still unsettled, due to Keoghs not chasing the other insurance to pay out even though they have admitted liability.
Don't even bother trying to contact them, I've sent multiple emails and spent hours on the phone to not even get through or I'm disconnected. Even my insurance company hastings can't get in contact with them! Absolute sham of a company!