Linkfield Accident Management Ltd - Redhill

Matt D.

Is this even a real insurance company? My wife's NHS lease vehicle damaged twice when it was parked whilst caring for the community and this is the best the NHS insurance company could find. Told to drive from Swansea to Bristol to get the repair done at our own expense. Told no courtesy car available for 4 days meaning all her appointments were cancelled or rearranged. You have to chase these people as they are so inept at the job they do. I look forward to seeing them go bust and lease companies to stop using them.

Rob S.

Absolute disgrace. Let’s get this straight. This company just handles accident claims for the insurance company. I don’t think they are the actual insurance company. No wonder the lease cost of my car was cheap because the NHS fleet company obviously use this company to deal with accidents but don’t care about the customer service part. After reading the other reviews I have sent an email to LAM telling them I will arrange the repairs myself as it’s only a cost of £60 above my excess.

Tamsin S.

Having an accident is a stressful time but I thought I wouldn’t need to worry as working for the NHS they would have the right support in place to ensure I was well looked after. How wrong was I! I have never had the displeasure of dealing with such an incompetent company, they never answer the phone, your emails or any form of communication for that matter, the service is absolutely terrible. Doubt I’ll ever get my car back and if I do I’m sure that it won’t be anything like it was. Shame Google doesn’t let you give zero stars. Why on earth do the NHS use this company?!

Raeesa N.

I wish I could give 0. I have found they are the most deceitful insurance company I have ever witnessed.

They have deliberately made life so difficult for NHS workers who rely on their car. I have already provided feedback to them and to NHS Fleet and really hope that NHS fleet procure a better insurance provider in the future.

Sogie

The engineer dealing with me is polite but it's frustrating as they took my car in May 2023 for accidental repairs and we are now in July 2023 and I'm still waiting on my car. Excuse after excuse . I contacted Mercedes and they have Eqb grills in stock which apparently is the delay . In the mean time my car battery is in critical state and needs charging. Guidance from Mercedes is not to let the battery fully drain ! I informed them no action taken. This is not good enough.

Hiten M.

I wouldn't wish being assigned this company to my worst enemy. My vehicle accident took place on 17/03/2023, and at the time of writing this it is 101 days later and nothing has happened. Constantly having to chase the company for updates, being put on hold for them to then chase updates with relevant people involved. Vehicle was taken out with NHS fleet solutions. Linkfield Accident Mismanagement, the garage and the independent engineer that Linkfield Accident Mismanagement have assigned haven't got a clue what they are doing. There are so many EV's nowadays on the road, so with the law of averages there are going to be some EV's involved in car accidents. The garage claims to be an approved Tesla repairer but haven't got a clue when it comes to a Polestar 2. If you are currently on the lookout for any new torture tactics where the end result is likely that you want to pullout your eyeballs and hammer a nail through one ear out of the the other ear then look no further.

Liam K.

Very poor customer service. Unable to speak to anyone over the phone, I can only get a recorded message to contact them via email (I’m an NHS Customer). I have done this and had a response from the admin team, but no response to any of my follow up emails. It has been 3 months since I reported my accident and my car still is not booked in for repair anywhere. Unless you are forced to use them as an NHS Customer, I would avoid altogether.

Kate B.

If I could give them zero stars then I would. Took 6 months to settle a claim where there was clear camera footage of the third party being at fault and only settled once started proceedings to take them to the motoring insurance ombudsman. They wouldn’t provide a courtesy car as the company they use “don’t like people who have had accidents” and were utterly useless in their communication.