LV= General Insurance Croydon - Croydon

Dorota D.

Incredible- 3 working days after an RTC, which wrote off my car, we had a settlement figure in our bank account...LV= made the whole experience so easy, I was in shock. We have previously used them for pet insurance and they were also super speedy and responsive, but this was another level! 5 out of 5 stars for service

Iqbal K.

I have been with LV insurance for 3 years, when it comes to claiming from your insurance policy they are non helpful. I had an accident my car has gone to their preferred repair centre on my policy I selected a courtesy car. Their repair centre Halo are liars and dishonest. No one is taking ownership and I am without a courtesy car . DO NOT USE LV BECAUSE THEY ARE QUICK TO TAKE YOUR MONEY BUT WHEN IT COMES TO MAKING A CLAIM THEY DO NOT HELP OUT …. Save yourself the trouble and hassle…. I have been trying to get through to them all day

David L. (.

The best service we've ever had from an insurance company.
I'm an 8 year old Viszla called Bella. I've been insured with LV for 4 years and never been ill, not even a cold. But when I got a couple of lumps on my tummy and leg and they were getting bigger the vet said I should have them removed as a precaution. She did it the following week and I went home wearing a very un-flattering doggy onesie to cover my stitches. Anyway, I went back on Monday and I've got the all clear! Horray! My human said he got through to another human on the phone and was sent a claim form by email. It was very easy to fill in and the vet sent it off for him last week. He got paid today and said it's the best service he's ever had from an insurance company.

Lauren G.

I usually only review pubs. But had to change my habits after two brilliant experiences with LV=
We live on a busy road and have had two cars crash into our parked car on two separate occasions. It just so happens that both people who crashed into us use LV=
Even though we were not at fault (parked car) on both occasions our insurance company wanted us to pay an excess, transfered us to a care hire company who refused to hire us a car and made everything much more complex by asking us to make bookings and report back.
On both occasions we decided to go through LV= after recieving a text. After a short phone call to a lovely lady (Sophie M) we had confirmation of our car rental in our inbox and confirmation that our chosen garage would give us a ring the next day.
In contrast to our insurance company they were absolute superstars and we will be moving over to LV= when we renew our policy.
I would highly reccomend.

Ahmed M.

The worst company to insurance your car with. Very unprofessional and useless.

They said I was involved in an accident on 4th of April 2019 which I explained to them was not true.

It took them a year and 2 months for them to finally say I was involved in the accident and it was my fault.

During that year I called them several times asking for updates and eveytime they were asking me for proof I was not involved in a the accident. I told come and inspect the car but nobody came. What happened to innocent till proved guilty?

I am guessing they pinned me for accident which I was never involved just because I was a young driver. Now I just received a debt collection letter stating I need to pay £635.10 for something I never done. I explained to them many times this is fraud and they needed to look into it. They did not bother. So here I am telling you my story. Stay away specially if you are young driver.

Fadi R.

This is the worst Car insurance I've…
This is the worst Car insurance I've been crossed too. Normally I hate write a bad reviews but this make me help the others, Liverpool Victoria with very rude customer services during phone call quotation the guy called James made me feel uncomfortable during the quotation rushing around with making noises(UFFFFF!!) and all time saying (OHH GOD!!) sound a bit racist thought! is really hurt my feeling, there are to many insurance's providers on the market need to bring new clients to the business, what the mistake I have picked up the phone and called this company...

Paul M.

Utterly unacceptable is the only description I can come up with for the appallingly bad customer service offered by this organisation. Whilst their products are, in my experience, excellent and highly competitive, just don't find yourself in a position to have to contact them via telephone. Their constant refrain is that they are "extremely busy at the moment" and are "doing their best to answer your call as soon as they can". Like many organisations these days, there is a single telephone number that all callers are asked to call and there is no alternative but to have to wait in a ridiculously long queue for 30 mins or more until you get through to somebody. On what planet is this acceptable when we all have busy lives which we cannot afford to spend hanging on the line waiting for companies to answer our calls? But that's by no means the end of your torment, for having waited hours to speak to a customer service representative and eventually been given the opportunity to explain your problem, you hope and pray that they will do what they say they will do only to find later that precisely nothing has been actioned and you are then forced to repeat the whole process once again. No wonder so many people in this country are reportedly suffering from mental health issues: companies like this are one of the main reasons.

Simon C.

A very unhelpful insurance company who refuse to pay out in times of need.

I'll be ending my policy shortly and recommending to everyone I meet not to use these bandits.

Two stars only as the staff are reasonably friendly, but incredibly unhelpful.