More Than Accountants - Bolton

Chris P.

More than accountants have helped me with my business for a number of years. Right from the initial stages of setting my business up they have been an integral part of the helping me with my accounts, payroll, and keeping me up to date with quarterly reviews. Eiman Hamid currently provides regular support to our business and is always on hand with any information that we need.
5 star service. Highly recommend.

Nick B.

"UK" front for overseas, poor quality accounting work​. ​​
*24.6.25 After this review was posted MoreThan contacted me to resolve the contract issue, which has been done, and I have changed the 1 star review to 3 to reflect that*

I foolishly believed the many positive online reviews when I employed this company to do the accounts for a small UK business. I discovered quickly that, although ostensibly a Bolton company, all our accounts work was carried out by overseas staff. Those staff, while unfailingly polite, simply were not able to understand our requirements which I assume was due to cultural differences. I found myself reporting the same account errors month after month. I assumed service quality would improve as "they got to know me" but they never did. I eventually asked to leave MoreThan after nine months and was advised that, as I had signed a 2 year contract, this would need to be paid out in full, even if they didn't do any more work (!). Other accountants have told me this is highly unusual.

I gave up keeping track of the mistakes and errors MoreThan made in our accounts, in the MoreThan contract documents, and in my personal tax returns because there were so many. They even managed to lose forms they had initially received by email (how?). And even I could see mistakes in my personal returns which they acknowledged and had to fix. I put these mistakes down to the overseas staff who I assume were either too busy or insufficiently skilled to correct them properly.

When I reviewed our Xero user list there were 40 or so MoreThan users connected - for our tiny company. This explained perhaps why they never really understood our accounts, as so many different overseas MoreThan staff had worked on it.

I also realised that, as our year end was not aligned with the MoreThan contract, either I'd be paying them for 6 months for nothing, or, would be forced to extend the contract in order to get my year end accounts done with the fees already half paid. I repeatedly put this issue in writing to Melissa, the sales rep, and she repeatedly refused to answer it.

I sent a long list of mistakes and issues to Steven, "Client Experience Manager". Very polite but, long story short - after an "investigation" the fault was all mine and no, I could not quit the contract, even if I didn't want any more services.

So since February 2025 I have been paying a second accountant to do our accountancy work, even though I am also having to pay the MoreThan contract. I don't trust MoreThan to do the work correctly and I don't have the time to correct their errors. I've wasted huge amounts of time trying to get MoreThan working to a decent standard, something I never expected from a "UK" accountant. I did of course wonder if I had unrealistic expectations, or, wasn't giving MoreThan what they needed to do proper work. But, with my new (cheaper!) small accountancy supplier, working with the same information, the accounts are done quickly and reliably with no errors.

In summary, I wish I had never heard of MoreThan, or was smart enough to insist on a short term contract. MoreThan are 5* excellent at one thing only - chasing for payment of their monthly fee. If I'm late I get emailed and telephoned repeatedly - by someone in the UK. If only they were half as good at accounting.

Eliza D.

I’ve been with More Than Accountants for almost a year now, under a two-year contract. When I first joined, I was in contact with a team member named Jessica Aspinall, who assured me that while a contract is in place, they would be happy to review things should any issues arise.

Unfortunately, that has not been my experience. Despite raising concerns multiple times and clearly communicating that I have not received the service I was promised, More Than Accountants have refused to cancel my contract unless I pay a termination fee. This is incredibly frustrating considering the lack of support I’ve received. My financial records are in disarray, and I’ve been given conflicting and misleading information throughout my time with them.

I made it clear that I would remain in the contract for now purely because I refuse to pay more for a service that has already failed me. I also said I would be sharing my honest experience publicly. Not as a threat, but as a way to protect others from going through what I have. In response, they accused me of blackmail.

To be clear: I have no interest in creating drama. I just want to make sure others are aware of my experience. If you’re considering signing up with them, I’d strongly advise you to think twice.

Stay away. Also, the only reviews on here truly reflective of the experience you're going to get are the negative ones, which are along the same lines with my experience.

Later edit:
Since posting this review, I was contacted by Sally from More Than Accountants, who handled things in a much more professional and understanding manner. She confirmed that I would be able to exit the contract after the completion of my year-end accounts, without any additional fees , which was what I had been hoping for from the start. I do appreciate that this was ultimately resolved in a fair and respectful way. I wish this had been the approach all along, but I’m glad we got there in the end.

Louise A.

Fast response times and issues resolved quickly. Having said this, we had some difficulties when we first moved our accountancy services to More Than Accountants. These were principally due to communication and clarity issues with one of the accountants that was assigned to us. However, as soon as we raised this, we were assigned a new accountant (Arshiya) whose communication style works much better for us. She's friendly, clear, happy to explain things in detail by email or phone and understands that sometimes things need to be in 'down to earth' simple terms! 🙂

Kandice M.

I cannot recommend More than Accountants highly enough! From the first meeting, I was impressed by their professionalism, knowledge, and dedication to helping clients succeed. They took the time to understand my financial situation and goals, and they provided tailored advice that has significantly impacted my financial health.

Their attention to detail is truly commendable. I have always felt confident knowing that my accounts are managed with the utmost precision. Not only did my accountant (Hasrat ) do my taxes promptly, but he also got me a refund!! More than accountants are always available to answer questions and respond quickly, making what could be a stressful process quite manageable.

I’m incredibly grateful for their guidance and support, and I look forward to many years of continued collaboration!

Stephen J.

I've been working with Arshiya Ahmad at More Than Accountants for my limited company, and I couldn't be happier with the service. She's been incredibly helpful with various aspects of my business, including amending my tax year dates, providing valuable salary planning guidance, and assisting with debt financing applications.

What really sets Arshiya apart is her responsiveness, she's always quick to reply to emails and nothing seems to be too much of an ask. Her expertise and willingness to go above and beyond have made managing my LTD so much easier.

I highly recommend Arshiya and the team at More Than Accountants to anyone looking for reliable, professional accounting services.

Thank you, Arshiya, for all your help!

Brendan G.

I have used More Than Accountants for a number of year now and I couldn't be happier with the service that has been provided. My accountant, Bilawal has been amazing in keeping me up to date with the financial position of my business. Thoroughly recommend their services.

Bloominati F. S. W. F.

I've been very happy with the thoroughness Arshiya has applied to my account, helping me to create a plan that allows me to grow a sustainable small business. Being someone that struggles with this type of information, Arshiya has always patiently and clearly explained all matters, allowing me to have a greater understanding of how to achieve my goals and ensure long term success. Thanks for all your help! Gemma